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September 2025 by Joyful Grateful
Russell, manager, was very polite and professional. The facility was clean, newly built, and big. He explained in detail about pricing. He was very friendly which my bad previous impressions of the Co. totally changed. The only thing I was disappointed was I had to buy another new lock; I already had 5 their locks. I understood my cylinder locks couldn't be used for a security reason. Next time I will use this place again.
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September 2025 by Kevin Tsai
The facility itself is nice and well maintained. However, after just six months, they raised the monthly rent by 36%, which feels unreasonable and unfair.
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September 2025 by Eliana Leon Rodriguez
Keoni was amazing! She helped make sure I could continue to afford renting my storage unit, with no hassle or hesitation. She was very friendly and made the process smooth and stress-free. I really appreciate her support and kindness!
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September 2025 by Bindu G
I had a wonderful experience with the team here, especially Keoni and Matthew. My scheduled move-out date happened to fall on the same day as my billing cycle, and when I asked about it they went above and beyond to help. They made sure my rent was fairly refunded and took the time to confirm my updated address so the check could be mailed correctly, since my previous address wasn’t accessible.
Both of them were professional, kind, and extremely accommodating throughout the process. It made what could have been a stressful situation so much easier. I truly appreciate their customer service and attention to detail. Highly recommend this location and a special thanks again to Keoni and Matthew for their help! 🙏
Going to miss this storage holding all of my memories! Had no issues rhe whole time I had and was always smooth with access and process. Much appreciate the trolleys!!
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August 2025 by Jim Kotte
Storage is clean and climate controlled. A very nice storage facility. Angelica was very helpful with my move out.
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August 2025 by Bryan Mar
Rented here for a few years. Jade, Keoni, and Jim were very helpful with questions and assistance on site
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August 2025 by Ali Ashour
I was here today and Jade was really helpful, cool place lots of options for really reasonable price.
Thank you Jade
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September 2024 by Virup Gubba
tldr: Newly renovated building, well-maintained, and Keoni is AMAZING and makes this place totally worth the higher prices!
It's my family's first time renting a storage unit, and after over a month of visiting numerous units in the Saratoga / Cupertino / Sunnyvale areas, we got a unit at this location last week and so far, have been unexpectedly delighted about the process and unit!
The first two things that stood out about this storage complex were also the ones that drove our final decision:
1) this building feels new, secure, and consistently well-cleaned
2) Keoni at the front desk is an absolute delight to work with!!
Going into this storage unit search, I was extremely skeptical that I would find even mediocre customer service and expected to be dealing with sales reps where it feels obvious that their only goal in the conversation was to get me to sign up for a unit asap. And I did find plenty of that in several storage locations.
But working with Keoni felt like I was chatting with a trusted friend! I went to each location with a measuring tape (to get the actual size of the units I saw, not just the "Estimated Size" the business provides) and a long list of questions (e.g history of reported break-ins or security incidents, history of reported mice or rodent incidents, cleaning and maintenance frequency, insurance coverage details, security camera coverage, move-in + move-out process overview + fees, moving cart availability, parking, access control + hours, climate control temperature and humidity details, wall and floor materials, payment methods / autopay, lease length / how long the price is fixed for, online account control, etc). In most places, a lot of my questions were brushed off or the person just said they didn't know.
But not Keoni! She patiently gave me the most thorough answers to everything, all with a smile and lots of energy! Even when she (inevitably) didn't know some detail, she would try to find out and call me back later with answers and/or give me the closest information she did know! She also proactively provides actual helpful information and answers questions that I'm thinking of but haven't even asked yet (e.g. the weird bumpy white stuff on the ceiling isn't some kind of mold growth, it's fire retardant and was intentionally added there!).
The only downside I've seen so far about this location is that the prices are higher, and based on other reviews, seems like the prices are hiked by a lot after about 6 months. But personally, if we can continue working with Keoni there, and the building's cleanliness continues to be how it is, the higher prices definitely feel worth the peace of mind you get from quality facility and A+ service!
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September 2024 by Jennifer Ishii
I hate visiting my unit because theatest security measures are excessive and don't work when there are multiple people visiting the building. The security code apparently only allows for one occupant to use the elevators. This was the 3rd trip in a row where I constantly had to get in and out of the building to repeatedly punch in my code just to go up to the 2nd floor with a flatbed handtruck.
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September 2024 by y oro
Keoni was amazing she helped me in everything!! Great costumer serviceeeee
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September 2024 by Laura Martinez
Best customer service friendly
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September 2024 by Ji L.
FANTASTIC management at this facility. Shout out to KEONI and RODNEY who went above and beyond to help find the perfect storage unit that ? satisfied my requirements. They were so professional, kind, efficient with their service and would recommend this location to any family member or friends. Keoni and Rodney were so sweet and welcoming and the whole rental process was so smooth.
Overall, the buildings and storage units were well maintained and secure. I felt safe and would have no hesitation going alone into the facility at any time of day.
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September 2024 by Max Ma
I recently had an issue with needing to switch my storage unit, and the team at Public Storage was fantastic! They were incredibly patient and helpful throughout the entire process. Not only did they address all my concerns, but they also made sure the transition was smooth and hassle-free. I am thoroughly impressed by their excellent customer service and highly recommend them to anyone looking for reliable and supportive storage solutions.
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August 2024 by Erick Martinez
Rodney was super helpful on the phone and he gave the best customer service! I recommend you going here if you want a high quality expirence:)
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August 2024 by Venkatesan Sundaram
This facility is in a great location, offering fully automated, secure access through their mobile app.
