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October 2023 by Sean Lei
Dealing with Rita Shang can’t be any more difficult. Talking to her is like you are asking for a big favor that you don’t deserve and you don't get treated like a customer. Thanks to her, I ended up amending my tax return, also overpaying my tax. Avoid her and the firm if you can. The thing is that they are not cheap so it’s complete waste of money. Rita Shang doesn't really care about your questions, consistently makes mistakes, and is very impatient. With their price and poor quality, it’s a wonder that they are still in business.
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May 2022 by zhang xinye
Rita Shang is soooo unprofessional, irresponsible, and rude! She lies about the price and hides tax docs which have been ready many days ago. I should follow the advice posted here much more earlier! DO NOT RECOMMEND THIS TAX SERVICE AT ALL AND THEY DESERVE A ZERO!
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April 2022 by Jeff D
Regretted using their serivce. They are not professional and don't respect customer privacy. Big red flag. Please avoid at all costs.
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April 2022 by Euclid Classified
Unprofessional, rude and overpriced.
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March 2022 by ZF D.
I will avoid using their service at all costs. Their tax preparers are not professional and they did not respect customer privacy. Plus they billed higher than the average.
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December 2021 by H L
Rita Shang is very unprofessional and irresponsible. Don’t do tax reporting with them. They made mistake that lead to a 1000 dollar penalty, and keep telling you everything is fine.
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July 2021 by J W.
Rita filed my tax with lots of mistakes. Very regretted to let them file my tax for two years.
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June 2021 by Terry Chen
Rita is very not professional!!!!!
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April 2021 by Lee Marco
Rita and Maria is unprofessional and rude. The need more than 5 months to prepare my tax return. The most important is they don't signed it and always provide wrong information and advice to me. They even don't help me to apply for the ITIN.When you send mail or call them to check the status, they always say they are busy and they never update any status to you aggressively. The only thing they will do aggressively is to let you pay money. The worst thing is due to there slow action, I got penalty from IRS and they said they only respond for tax preparation. And they don't make any apologies.There are lots of CPA in bay area can speak Mandarian. Get away from this firm or you will learn lession from it
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March 2020 by Harry Zhang
It was unpleasant to talk to them. Rita is unprofessional and rude. If there is 0 star option, I will go for it.
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September 2019 by Qiong W.
We have been working with SVTA for years. They helped our companies with taxing and book keeping. I have to say, they provided us with the best and most professional accounting service, always instant response and very pleasant customer experience. They gave us instant and most helpful advise when our companies met some problems and they walked us through those difficult issues. I am so grateful that we met their team and have worked with them for years.
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September 2019 by Weize Zhao
Very unsatisfied, just stay away from them.
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August 2019 by Tzuhsiao Z.
Very unsatisfied, just stay away from them.Rita is unprofessional. She finished the return so quickly with lots of mistakes and she was extremely unresponsive over email.
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September 2018 by Zijiang Y.
Very unprofessional and unresponsive people. We hired Joanna as our agent to register an LLC in May. Still incomplete after 4 months. Joanna never responded to emails and never returned my phone calls. Apparently after they take your money they consider the business done and you are no more their customers. Avoid this business by all means unless you are into this McDonald drive-through kinda service.
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May 2018 by Sam T.
Stay away from these guys ..very unprofessional and will try and rip off every penny out of you.
