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November 2023 by Darrell Brown
Excellent service! Austin was excellent with his service. Very patient and knowledgeable.
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August 2023 by Akash Anand
At the store Friday (8/18/23) 8PM. Store says open and nobody is there. Waste of a trip. Waited for 15mins.
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January 2023 by Nancy Talesfore
Great service. Can't wait to get my bed.
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October 2022 by Alan Zoller
This is my favorite Sleep Number store in the area. A big, quiet, friendly place with a great staff.
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October 2022 by MOJO N.
My wife and i were searching for a new bed and decided to try Sleep Number, even though we had heard mixed reviews. Dave greeted us when we entered the store and we told him we were just educating ourselves about different beds. Dave had us lay down on a demo bed and found both of our sleep numbers. He then had us try some of the other beds in order to find one that was good for us. We ended up purchasing a bed from Dave. He was very knowledgeable and called us numerous times after we received our bed to see if we had any questions or issues. Dave was great and i would definitely recommend him.
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April 2022 by Stephanie Y.
[COPIED FROM MY GOOGLE REVIEW] Awful customer service. The black saleswoman sat down on a bed looking at us while we picked the pillows from shelves to try them out. She wouldn't even lay out the protector tissue (which goes between your head and the pillow, and is used for hygiene purpose) for us. She just gave us directions to do it ourselves. My boyfriend asked about the differences between pillow models and she responded with "what do you mean" in a condescending way. Even then, she wasn't able to tell what the differences are and just read the labels. Finally, she kept pressuring us to buy the products in store from her. Here's a paraphrased version of what she said: if you get the pillow online after trying all these out in store, then you have left me out of the equation, and I've become moot. You can't get this tryout experience if you buy it online, and I'm providing this service to you for free. Please. You barely lifted a finger the entire 10min when we were here. If you see her in store, I suggest you run away from here as fast as you can.
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January 2022 by Cynthia Kidwell
Mario was wonderful. Extremely patient and knowledgeable. I was helping my mom shop for a bed, but when it is time for me to replace my bed I will call Mario!
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October 2021 by Sreenivasa Viswanadha
Store has everything that you would want for your bedroom and a lot of special features and items. $$$$$ though :)
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September 2021 by Helen Trollman
Great customer service.
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August 2021 by Christine Eberle
Great Customer service. Usually we come across issues when we arrive somewhere with our service dog. They were very patient and worked with is until we found the bed we wanted.
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August 2021 by Philip L.
Family has purchased a number of Sleep Number beds and always happy with the product. This location has great service and no-hassle approach, which helps when deciding on an important investment for good sleep. These beds are much better than the typical inner-spring for the back, especially as you get older. Also can get the automated device to lift the bed up.
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July 2021 by Mikhail Turilin
Very good service. Their mattresses I think are overpriced.I bought a pillow that I end up not liking. You can exchange pillow once and then you are stuck with your choice. You can't return, only exchange. I'd say that you have more flexibility when buying from Amazon then from this premium prices place.
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May 2021 by Brad C
We had a great experience at the Cupertino Sleep Number store, learning about the different types of mattresses and features. And of course laying down and experiencing all of them. We decided on the p6 and love it's adjustability. Thanks to Mario and Rachel for all of their help and patience!
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April 2021 by Cynthia P
Rachel took the time to see what we've been looking for in a bed and how we slept. She guided us through trying multiple beds and narrowing down the selection. She was excellent about explaining the pros and cons of each bed and enabled us to make a decision. We never felt rushed or pressured.
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March 2021 by Jeremy A.
We visited the Cupertino location the other day on a whim and had a fantastic experience learning about the beds and picking out a mattress with the help of Mario. We did not plan to buy exactly that day but the experience was so effortless and informative that we did not see a point in waiting longer. Mario was very thorough with all information and walked us through everything from start to finish without putting any pressure on us and being very adaptable to our concerns and situation along the way. There was no feeling of desperation to make a sale despite the decrease in revenue most businesses must be feeling at this time. While helping us, Mario was also attentive to the other customer that came in which is something I pay attention to when making big purchases. By the time we left, we felt like we knew the entire line of beds and made a solid decision without having to second-guess ourselves. We are now waiting on our shipment and feel very confident we will get better sleep. If you're looking for a bed and simply want to get information before buying, the Sleep Number in Cupertino is a great, low-pressure environment.