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March 2024 by Yunfan Zhong
very unfriendly and unhelpful service, and the store policies are a huge scam — they wanted me to buy an entire roll of packing tape for $6 (the same roll is currently listed on Amazon for $3.50) to tape just the top of 3 boxes closedI understand being charged a NOMINAL fee to use some of their tape, but that’s an absolutely ridiculous chargeI highly don’t recommend coming here if you have other options
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February 2024 by Divjot Punia
Friendly, knowledgeable and prompt customer service associate.
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December 2023 by Kayla Algeo
Ritu was so amazing!!!! She helped me pack alllllll of my Christmas gifts, and made sure that I felt comfortable and happy throughout the entire experience (we all know how stressful it is to ship things around the holidays)!Wonderful customer service and incredible packing skill. Thank you so much, Ritu!!!
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October 2023 by Joshua Wertheim
Unfriendly service. Also found out there's a $2 charge to tape a box closed. Lady working there had a huge roll and could've been polite about it and offered to just tape it as a one time thing and she didn't even do that. Best she could do was suggest buying a whole new roll when I literally never need packing tape. On the receipt it says "packing service". I wouldn't even tip someone for that. Not sure if that's a general UPS policy or just this location but it's ridiculous when you consider the small amount of tape used probably wasn't even Pennies on the dollar.
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October 2023 by Raghav Subbaraman
Mr Venkata helped tape my box and put my shipping label in a weatherproof bag. Was in and out within 2 mins. Thanks!
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August 2023 by Peter Liu
Store says they close at 7 but lock their doors much earlier than that. Never coming back here again.
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July 2023 by Albert H. Wu
Why ups store keeps changing their return policy ? While food and Amazon store do not ask for extra $$ to buy box, print return receipt. But, Thais ups store even ask for print copy of return levels…this service is not acceptable!
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July 2023 by Lisa K.
Kate the owner was very professional and helpful. I have been to many UPS locations in my area. Usually, I find the owners to be unfriendly. It was a pleasant surprise that Kate and her staff member were very nice. I'll definitely go back there!
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June 2023 by Nour Al Sakka
Disgusting attitude unhelpful. Charging $1.5 for the 2 pieces of tape used on the package hilarious honestly. Spare yourself or their useless advice honestly don’t come here
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May 2023 by Meenu V.
Had a really horrible experience today. Went in to mail a few packages out and was treated very condescendingly. My other interactions have always been pleasant and quick but this particular employee took it upon himself to treat me horribly. I'll try avoiding this store in the future.
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May 2023 by Jenny H.
Amazing customer service and time efficient! If you need any printing services or shipping to do this store is great. I made the mistake to go to FedEx first and they were absolutely terrible. Thank you to the woman who works here I was in and out in what felt like less than 3 minutes! Thank you once again
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April 2023 by Arijit Chatterjee
Very rude and greedy person on the store. Charged me $2 for a simple tape and told me very rudely. What a pathetic service. Don’t visit here.
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April 2023 by Phyllis Pei
Very rude Asian (Indian, authoritative woman). No patience, kindness or empathy. She wanted to charge me $25 for shipping something that cost $15. I asked if there was a lower cost way to ship. She asked me "Do you want to ship or not, if not, next customer"! I took my business elsewhere. What a contrast from the previous owners/operators who were always trying to help me save costs. She also yelled at me for selecting the wrong shipping envelope. Instead of saying something like: "I have a better way for you to package that, let me help you!" She needs a serious lesson in customer service.
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February 2023 by Bob Jones
Great service. The person who assisted us was Kate. She is absolutley amezing! She was quick, knowledgeable and very pleasant to deal with. It was very efficient and we were done within five minutes. Also, another advantage about this location is that it is open until 7PM! How convenient! Highly recommended!
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February 2023 by C J
Terrible customer service! the lady treating customer very bad and she saying go to other UPS. her name Sue.I never had this kind terrible customer service at other UPS store
