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February 2024 by Joyce S.
My friend referred Emily who is a Client Relationship consultant in US bank to me. Emily is so professional and knowledgeable. She introduced the company's products which are exactly what I was looking for. Even though the branch is closed at 5:00PM. She was still taking time to explain the details. Compared with other bank customer service, she deserved 5 stars. If you are looking for the best bank service, Emily is your only choice.
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February 2024 by Debbie B.
I could tell you about the branch in Cupertino. But I can't say anything nice . The manager is so unprofessional, and the way he has talked to me and treated my friend who has done business of 50 years to this branch is so unspeakable.
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November 2023 by J B.
Was a customer of Union Bank for over 40 years -- never had a problem. Starting the first month that US Bank took over Union, fraudulent charges started to appear. US Bank's solution? You guessed it, open a new account. Had to buy new checks and deposit slips, change all of my payment information, and update all incoming ACH deposit information -- hours of work. And then, it got worse. They started holding my deposits for 10 days EVEN THOUGH the bank issuing the checks I deposited cleared my them within 24 hours. What would you call not crediting someones account for nine days after US Bank actually received payment? Theft? In Oct alone, they have ripped me off for about $300 in interest by holding my checks for days and days after they actually cleared. Then, when I had more than adequate funds in my account they returned a large check NSF. Because? Because they stupidly put double holds on my deposits and showed my account overdrafted. The local branch people are very nice and when they were Union Bank they had the authority to deal with their customers. US Bank gives them zero authority. US Bank doesn't trust their own employees. My only question to US Bank is: Are you just plain stupid or are you crooks? Well, since every fraudulent posting, illegal hold, and messed up accounting was in their favor, one must assume that they are crooks. If they were merely incompetent, at least a few of their "errors" would have been in my favor -- that never happened. STAY AWAY FROM US BANK! So sad to see a good bank like Union Bank bought up by a no service, incompetent, anti consumer outfit like US Bank. If you have large transactions and actually need banking services, try any other bank!
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October 2023 by Stephanie F.
Morgan S. stands out as the finest banker I've ever come across in my entire life. Her friendly, patient, and expert demeanor shines through in every interaction. Even when facing uncertain situations, she diligently reached out to the bank's support team to confirm her responses. All in all, my visit to this branch was truly exceptional.
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July 2023 by Shirley M.
I am acknowledging Morgan for her exceptional customer service provided during the closure of my late father's bank account. Her kindness, efficiency, and compassionate approach truly exceeded my expectations and made a challenging process much more manageable. From the moment I stepped into your branch, Morgan's warm and empathetic demeanor put me at ease. She greeted me with a genuine smile and expressed her condolences by saying, "I'm sorry for your loss." These simple words of sympathy meant a great deal to me during a difficult time, and they demonstrated Morgan's remarkable ability to connect with customers on a personal level. Throughout the closure process, Morgan displayed a high level of professionalism and efficiency. She guided me through the necessary paperwork, explaining each step clearly and answering all of my questions with patience and clarity. Morgan's attention to detail and her ability to streamline the process ensured that everything was handled swiftly and accurately. What truly sets Morgan apart is her exceptional customer service skills. She actively listened to my concerns and demonstrated genuine empathy, making me feel heard and understood. Her compassionate approach created a comfortable environment where I felt supported and cared for. I commend Morgan for her outstanding customer service and commend her for embodying the values of your bank. Her exceptional professionalism, kindness, and efficiency made a lasting impression on me and significantly eased the burden of closing my father's account. I believe that exceptional employees deserve recognition, and Morgan is a true asset to your organization. Her dedication to delivering exceptional customer service reflects positively on your bank and sets a high standard for others to follow. Once again, I express my sincere gratitude to Morgan for her exceptional service and her ability to go above and beyond in assisting me during a challenging time. I hope you will extend my appreciation to her and recognize her outstanding contributions. Thank you for your attention to this matter and will not hesitate to recommend your bank to others based on the exemplary service provided by Morgan.
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April 2023 by M C.
My experience has been positive to set up an account. Special note that us bank owns that building and as a result, there are other lines of services within the same location making it more seamless to work with other products within the bank.
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December 2022 by Lena P.
Went to US Bank to figure out some transactions that were confusing and The amazing lady Morgan S. Helped me. She was amazing and explained it all to me and just made me happy! If anyone had questions please see Morgan! Thank you so much again!
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November 2022 by Jack M.
Nick the branch manager went above and beyond to help me address an urgent issue. He did everything he could in his power to address the client's concerns. He not only did what he promised he would, he also took the initiative to call and let me know what to expect next the following day. All in all, extremely satisfied and impressed with his service and this branch!
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June 2022 by G. N.
The worst bank ever!! I go to the Village Parkway branch. I'm changing banks.
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April 2022 by Brooke C.
Huge dedicated parking lot and no bike racks. I was told to lock it up in their flower box. Ridiculous.
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July 2021 by Tiffany C.
This review is for US Bank's loan officer Andrew Thavisouk and the mortgage loan service he offered, not the services at this bank's location. I was referred to me by my friends and he was helpful and communicative in guiding me through my loan process initially. However, I was originally told that my appraisal was waived but later revoked because there was an internal mixup on my loan application with another applicant. So they had to rush an appraisal to meet the close deadline. The house was a fixer but the appraisal came in much lower than my offer and expected (even in this crazy market), and my agent's appeal was overturned by their bank. My locked-in rate was changed to a much higher rate because of the lower appraisal and lower loan amount. Not wanting to lose the house, I had no other choice but to move forward with the higher rate. Before closing, Andrew promised me that he'd help find ways to get me the original rate I was given by US Bank. After I closed on the house, I reached out to him to follow up on the refinance but guess what? No phone call, text or email returned. As a first time homebuyer, it's already a nerve-wrecking experience to pour my life's savings. But Andrew and US Bank managed to make this experience worse. I do not recommend US Bank or Andrew for a mortgage loan.
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January 2020 by Natalie K.
This is the second time I have deposited money into the ATM attached to their bank and it stole my money. I put cash in and it prints me out a receipt saying that my transaction was declined. I immediately went into the store and told a teller what happened and he said their was nothing he could do and I just have to call the number on the receipt. I called the number and the representative on the phone told me their was nothing she could do either!!! I don't know why no one is willing to help me get my money back. I have been a customer with us bank for 10 years and they treat me like garbage and this is the second time one of YOUR atms took my money. I will definitely be switching banks to one who actually care about their customers.
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January 2020 by Julie N.
Nick Jones, manager, horrible person. Horrible cusromer service, im scarred to go back, and im aftaid he will mess with my account. As a person representing a company he shouldnt behave or treat a woman the way he treated me.. I was trying to open the door and it was locked.. when he opened the door he yelled at me to not bang on the door.. i said i was opening it.. which makes noice when its locked. Anyways he treated me and yelled at me as if i was his daughter. I look young but im in my late 30s..this man should not be there. I scarred to go back and im afraid he will start adding fees on my account.
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February 2018 by Nissa C.
Super long wait time I came on my lunch there was one person ahead of me and one person being helped and 4 workers, HIRE MORE PEOPLE I waited at least 15-20 min No one welcomed me or said it's be a moment or anything I'm just standing here, im glad I don't bank here just making a deposit for someone luckily, some Asian guy named Wu came in and apologized for the wait then helped me and the other lady very fast and he was nice and polite and it made of for the wait
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January 2018 by Nicole H.
I worked with Tyler Walsh as my bank teller and he was so friendly and had such a pleasant demeanor about him. He was helpful, prompt, and very knowledgeable, I'm very happy with my experience.
