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January 2024 by Miguel Cunanan
A warm expression of thanks to Julian (Katella and Knott AT&T). On top of providing the customer service I would have expected, Julian has a way of being immersed into the intent/mind-frame of the customer (me). Thus, bringing the customer to the most optimal and logical program/plan for their specific needs. Lastly, as a teacher, I always tell my students that you don't have to be very dramatic and theatrical to be enthusiastic about something. The purpose of being enthusiastic is to hopefully bring the listener (or in this case the customer), to do business with AT&T and also encourage the customer to be hungry for knowledge beyond the payments and numbers on the bill.Julian effortlessly did all of the above with a peaceful demeanor. I walked out of this AT&T store more knowledgeable of all-things-smart phones.Thank you, AT&T, for having a brilliant guy like Julian.-Miguel Cunanan
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January 2024 by J Silvaaar
Went in store to get an upgrade. The gentleman’s were very informative and knowledgeable. Process was smoothly and was satisfied. Thank you
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October 2023 by Leslie Alas
Frank T. was extremely attentive and helpful. I was pleased with his professionalism and attention to detail. He made the process of getting a phone completely easy and stress free.
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September 2023 by Rebecca Garcia
Great service, both associates were so helpful and got me the phones and watches I needed. Paired them up and took great care of us. Thank you!
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September 2023 by betsy urman
This store is not only a great location but the sales reps in this location take their time to make sure that everything is taken care of their patient and considerate
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September 2023 by Daniel Garcia
It was fast and very easy and the workers were fun and easy to get along with and they were very nice.
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July 2023 by val garcia
My first time @ this location. I was welcomed by everyone. BUT Alexandra helped me out purchasing my new item. Sweet, patient & informative. She notified about the at&t DEALS and made everything make sense crystal clear when i was a little lost. I saved money ! I did come back for another purchase, she KNEW what i came in for and i was in and out quickly. TIME definitely not wasted ! ASK for Alexandra!!
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July 2023 by Renan Fernandes crispa Amazon B
You said it was already changed to automatic payment and My internet is over I paid another 66 dollars and the internet is still not working
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May 2023 by Neida R.
Art reps Rip you off by tranfering calls to the Philippines I got screwed by Vrea who messed up my order she lied by forcing me to get a new number she did not send correct phone I called a&t spoke to Josh who basically stated yep you got screwed stuck with a phone I cannot use all due to their rep who took the order withvthevladies in background being loud me repeating to this person So just to let you know AT& T takes no responsibility for thier Employees lying and screwing their customers amd lying! This fight is not over At& t thank god I have accurate notes in which I will personally look for others this has happened to and start a law suit .
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May 2023 by Chris M.
I brought in a $24.00 AT&T charging cord that I had bought at another location on March 5th. It had broken within a few weeks. I told the young man I had probably purchased it maybe 6 weeks? ago, as I wasn't sure. I said I needed to exchange it & purchase a second one for my husband. Brian immediately said I only had 14 days. I was flabbergasted. He then said I would need to go back to Chino Hills where I purchased it, even after I told him it happened before, 9 months in and another store exchanged it with no problem! I said I would have just bought one at a department store! I asked for a business card and he gave me a blank card. He wouldn't give me a manager's name and said he couldn't get ahold of him. I immediately called another store and was able to exchange it and buy one for my husband. No problem. I think the manager should review AT&T's exchange policy with Brian. If you are reading this review, give your business to the Westminster location on Beach Blvd. They are the best and we've never been disappointed with service there! From att.com: Accessories purchased from AT&T stores or online are covered by a one-year warranty. To exchange, bring a valid proof of purchase to any AT&T store.
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May 2023 by Hang Hong
Jenny is very friendly and willing to help and answer all my questions. Before I came to this store I was treated so unfriendly but Jenny changed that. Now I can’t wait to upgrade with her. I’m so happy to meet her!
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February 2023 by Luis Carrillo
Great store, employees are willing to put in the work. We need more workers like this! Jenny is the best, always ready to help.
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January 2023 by Ashlee Victoria
The service here is amazing , stopped by sometime last week and I was impressed on how friendly staff was . In particular this team member by the name of Lupe helped me out with all my questions regarding my phone service . I will definitely be returning to this location !
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January 2023 by Bruthas On Tennis
I visited this store today because I had been working with AT&T on the phone for the last 4 days on a new order. The complete ineptness of AT&T's phone service had me on the verge of moving all my services to Verizon. Jennifer at this location gets all the credit for retaining me as a customer. Her personality was awesome, knowledge was amazing, and I couldn't be more appreciative of her help. Julian also assisted me with new accessories. I highly recommend this store and its staff. Never use AT&T's phone resources.....Never!
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January 2023 by Sydney Lorenz
Jenny G. was so helpful and kind. When I came in I had a terrible coughing episode and went outside until it passed. She sent my daughter out with water and gave me a cough drop. Very helpful! In addition to that kindness she was very knowledgeable and helped resolve an issue I was having establishing new lines for smart watches. I will definitely come back when I have other mobile needs! Thanks, Jenny!
