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February 2024 by Dari P.
I came here to cash a check and update Zelle. The bankersare very friendly and welcoming. They were especially nice to me. You get very personalized service here. Then she gave me a pen with a rubber tip for my phone and a small zippered case about the size of a credit card. Anything negative? I don't live nearby.
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January 2024 by Ann L.
Bank of America in this location is suck. I was deposit my check last Friday(1/26/2024) and in the back of my check the stupid teller woman at Chase bank was stamp endorsement cancel because i changed my mind not deposit at chase. Bank. So bank of America financial center email me here is the email from boa BANK OF AMERICA" We placed a hold on a check you deposited at a financial center. The full amount isn't available yet. Account Total deposit Total amount on hold Date of deposit ending in 6167 January 26, 2024 Hold details Learn more about deposit holds and how to avoid them in the future. Amount on hold Hold reason Date available We've placed a hold on your deposit because we have information indicating the check(s) may be returned. February 02, 2024 by 9 a.m So they are assuming a bad check because the stupid teller from chase bank stamp on the back of my check. I need the money to pay my rent tomorrow but I can't i have to wait till 2/2/2024. I am sure they got my money already but they just play game. I don't want to give them any star but i dont have a choice
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October 2023 by Shannon C.
I went into the branch to get stuff out of my safe deposit box. Lupe did not help me, was rude, and not accommodating. When I said I was late for my appointment she did not ask what my appointment was for and said I would have to reschedule. Her customer service was terrible. She had no willingness to help and turned me away. I couldn't even access my safe deposit box. Now I received a letter that said said come get my safe deposit box. That's what I was trying to do !!! Luckily I am able to get there and reschedule. Lupe is someone who puts up a barrier. If I was elderly I might not be able to come back any time soon. Bank of America customer service puts up barriers. They are worse than Wells Fargo, that's saying a lot!!! Needless to say I am taking my business elsewhere.
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September 2023 by Ghassan A.
I had the unfortunate experience of visiting Bank of America recently, and I must say that it was a truly disheartening encounter. The teller I encountered, Large Norma, left me utterly dismayed and frustrated. First and foremost, let me express my disappointment with her customer service skills. Large Norma not only failed to greet me with a warm welcome but instead took on an attitude of being "large and in charge," as if her size somehow justified her condescending behavior. When I handed her my cash deposit, she had the audacity to ask me to count the cash myself next time as if she is doing me a favor this time?! ! I mean, isn't that part of her/his/it's/their job? What's even more astonishing is that she went on to threaten that she would refuse service to me in the future. I couldn't believe my ears! I thought banks were supposed to encourage customers to make cash deposits to help with liquidity problems. Instead, Bank of America seems to have hired employees who not only lack basic courtesy but also fail to appreciate the very customers who keep them in business. In my frustration, I tried to bring this matter to the attention of another employee, but my concerns fell on deaf ears. This individual dismissed my request to file a complaint against Large Norma, defending her actions as if they were commendable. I couldn't help but wonder if the bank's management is aware of the caliber of employees they have on staff. Large Norma, you had one job - count the money, put it in my account, and go back to eating your large pepperoni breakfast. It's truly disheartening to see that even this simple task was beyond your capabilities. I hope Bank of America takes this review as an opportunity to reevaluate the competence and customer service skills of its employees. My experience has left me with no choice but to reconsider my banking options after 22 years of being a loyal customer, I am moving and taking my business & the cash Large Norma doesn't want to count " by putting the money in a machine that counts for her". Oh Well, my account with 100K is going to CitiBank and I will demand BOA counts my bills for me and gives me all 50's just to make them earn their pay. Bye Felicia! I mean Norma!
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September 2023 by Ki Lee
It was very awful banking there, bank needs much better service than kicking the customer to leave horribly.
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August 2023 by John B.
Opened my account at B of A 21 years ago. I'm a preferred customer with several accounts. However I have been unsuccessful 6 times now at this location and also 2 times at another location to get any help regarding my banking experience. Their is a severe lack of staff and absolutely no customer service. Currently in the process of terminating all my banking with bof a I recommend banking elsewhere.
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August 2023 by Calvin
Not sure why this branch got so many negative reviews. All my experiences were ok and nothing to complain about. The line here is definitely much shorter than the branch on La Palma. There might be less bankers available here so you have make an appointment very early on.
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August 2023 by J V
Nice quiet location, can become a little busy, especially around the 1st of the month and on Fridays like most financial institutionsGreat, friendly, helpful staff, always be courtes and mature when interacting with bank personnel and be patient, the world doesn't revolve around you...!!!
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June 2023 by Jean W.
On Tuesday my daughter and granddaughter and i enjoyed a very informative appointment with Peter Ibrahim, Our initial intent was to open several savings accounts which he cared for very professionally but in addition he provided Important financial information related to the 13 checking and savings accounts I have and due to his input I intend to transfer funds into the Bank of America 12 month promotional rate account. Peter also possesses a very friendly but professional attitude and he is a definite positive asset for your branch!!!!! I have been a customer of Bank of America since 1955 when my wife was employed as a Bank of America employee in the downtown Los Angeles branch assigned to the trust department! Ron Kington
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June 2023 by G G
The worst customer experience I have ever experienced in my entire life. I was talking to a lady as I stepped into the branch, and their branch AVP Lupe Ortiz jumped right into the conversation, cut me off multiple times in the middle of my sentence, won’t let me finish my question, and started talking in a very rude and aggressive way. Simply because my husband came to the branch and asked questions the day before, which did not get resolved btw, did not mean I would have the same questions. After being a Preferred Rewards Platinum Honors customer for 10+ years, it felt like an insult to be mistreated the way AVP Lupe Ortiz did. She was not being helpful with anything, other than when I mentioned I would like to close all accounts at B of A and terminate all banking relationship, both personal and business with the Bank. She promptly offered the help to close my accounts. And it felt like she was encouraging me to do so. I will let all my family, friends and anyone I know to stay away from BofA at all cost, because of the terrible customer experience I had with Ms. Ortiz.
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June 2023 by Cory W.
The branch manager Lupe is a complete waste of air. I don't understand how they could allow such an incompetent human to run a branch. Truly mind blowing. There was zero customer service and she did absolutely nothing help me with my issue. She is very rude and treated me like I was trash.
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May 2023 by H K
Horrible employee and the manager was worse. After insisting that we needed to withdraw some money for a flight and we were late. And after checking our id, the employee still had her doubts then goes to the manager and told her. they blocked our account. Tried talking to the unfriendly manager after waiting for 10 minutes, she said she can’t do anything. We were trying to say we are not doing anything wrong it is our account and we need to leave, she was like this is for your safety and backed off as if we were going to fight her or something and kinda left us hanging and was backing off as if saying idc about you just leave already. Worse treatment for clients ever. Forgot their names was in a rush, but if i could file anything against them i would
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November 2022 by Jae-hoon Kim
Worst manager.Horrible bank of America system.I want to close one of my account because I closed one. So I searched there web, and I found I have to go to one of branches. I visited there and I waited long time because they don't have a line for business. But teller told me go to manager. She told me they don't have available time today and give phone number for closing. So I called that number, but these number doesn't have option for closing and talking with someone.Really horrible.When I open new business, I will never open with Bank of America.
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November 2022 by Shannon B.
Too many queen bees and not enough worker bees to help long lines of customers. One window worker with 5 other managers walking around making small talk with one another. Maybe they should help the people that they get paid to help.
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October 2022 by M P
I like it here , they helps me exactly how I expected Nice people , specially Norma ??
