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July 2025 by DLo
Did not receive good service at this Costco Tire Center and do not recommend it to others. Although this is the closest one to my house I will drive farther to another Costco tire center for my next set of tires.
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June 2025 by Jin-Seung Chang
After getting my tire replaced, I went to pick up my car and found that one of the studs was broken. They casually told me it was already like that, without giving any proper explanation. They even just put the broken stud in a bag and left it inside the car, as if it was no big deal.
Is it even possible for a broken stud to stay in place while driving? I filed a complaint, but later that night they called me just to say it wasn’t their fault and told me to do whatever I want. No follow-up. No resolution.
In the end, I had to go to a nearby tire shop and paid $100 to get a new stud installed. According to the technician there, there’s no way a broken stud would still be attached during driving—it would’ve fallen out.
Really disappointed with Costco. Turns out the reviews for this location are bad—I wish I had read them beforehand. That’s on me, I guess. Ha.
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May 2025 by Edgard Rebutoc
I came to this shop to change one of my tires .After changing the tire, a warning sign appears at my dashboard.I came to my dealership where I bought the car to check it, they said the warning sign appears because of low tire pressure.How come this guys from Costco tire did not check the tire pressure?Very bad service.
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April 2025 by V. B. Sr.
I didn't buy anything because they were completely booked and I needed tires like yesterday. But they have great customer service and are very professional and courteous.
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May 2024 by Justin Donahoe
Tire shop stops working at 7:45 even though they close at 8:30, also said to change 1 tire would take an hour, super unprofessional
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December 2023 by IL SEOK “DANIEL” JEONG
We got a set of 4 Michelin tires in the morning. One of them was flat by the afternoon. We had to tow our car here, but they wanted us to pay for the towing.. Just go to a professional tire center folks.
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September 2023 by NoBrainNoGain おバカのB
On Aug 20th, Hurricane Hilary closed to California, around 17:20, and an employee stood up near Air Compressors. He was V.
He would help another customer, so he was waiting for a customer. Still, he had a spare time, so I asked him about an air lamp turned on very often, and it was possible to repair a tire. He asked me to put air or not. So I replied I would. After my reply, he started to operate an Air Compressors. I talked him that I could do it by myself. However, he told me that I could wait in my car. I felt thank to him, so I use my Umbrella to him. That my action was very good for me. He checked up Tires one by one, and then he diagnosed about each Tire. The fourth one was Bad. It didn't have enough grooves.
Tomorrow, on the 21st, I will be here to change two tires there.
During that time, I will make a share that I can write his real name or not.
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September 2023 by Meggh Patel
Best place to go for your car tire , people r so friendly and funny, they work hard still smiling
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September 2023 by Sonia L.
I love Costco bc they have good products for great value but you should think twice before going to Tire center. They literally make you wait half a day without giving you any kind of update. I had to get my tire repaired (mail got in) but it shouldn't take 3 hours to do that. Wouldnt recommend it. Save your time. Go somewhere else.
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August 2023 by NoBrain NoGain
On Aug 20th, Hurricane Hilary closed to California, around 17:20, and an employee stood up near Air Compressors. He was V.He would help another customer, so he was waiting for a customer. Still, he had a spare time, so I asked him about an air lamp turned on very often, and it was possible to repair a tire. He asked me to put air or not. So I replied I would. After my reply, he started to operate an Air Compressors. I talked him that I could do it by myself. However, he told me that I could wait in my car. I felt thank to him, so I use my Umbrella to him. That my action was very good for me. He checked up Tires one by one, and then he diagnosed about each Tire. The fourth one was Bad. It didn't have enough grooves.Tomorrow, on the 21st, I will be here to change two tires there.During that time, I will make a share that I can write his real name or not.
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August 2023 by M P
Best place to go for your car tire , people r so friendly and funny, they work hard still smiling
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May 2023 by Elliot J.
I have an SUV that was a hand-me-down from my mother after she upgraded to a brand new Lexus. Brought this SUV in for a tire rotation and to have one of the tire pressure sensors checked out and possibly replaced (the yellow "!" light went on). I had paperwork showing the tires were bought from Costco in 2014 when my mother owned it, with a warranty of 90k miles. The clerk informed me that the warranty is not transferable but they will do a rotation and check/replace any tire pressure sensors if need be (in which case they'll charged me for it).I was cool with that, so I went ahead and left them the keys. This was on a weekday morning 10:10am.Five and a half hours later I finally I got the call back. According to them my tires were too old and had some wear, so they wouldn't do the rotation or a sensor check. The only thing they would do is install new tires if I buy a new set. I declined and took my car back, with nothing done to it.Part of me understands when company policy instructs workers to try to upsell customers to a new tire purchase rather than doing maintenance under certain circumstances. Increase the revenue when the opportunity arises...I get that. And going in I was aware of that chance of them denying my requested service since I wasn't the original buyer.What I did take issue with is that it took them FIVE & A HALF HOURS before they ruled on not doing any of the service in their work order. Granted this place gets very busy and when I arrived at opening I was already sixth in line. However would it have been too much for an employee to do a brief visual check of the vehicle's tires right after check-in, just to make sure it was suitable for the actual service later in the day??? This I'm guessing takes probably five minutes, no longer than a typical bathroom break, and likely wouldn't disrupt their current work rhythm much. They could've done this and notified me within the hour and I would have no problem with their decision whatsoever.As an aside it also sucks when tires that specifies 90k mile warranty only last a fraction of that amount. Between my mother and I this SUV experiences very minimal usage. Those tires didn't see more than 26k miles before being turned away for its age and "wear". This is more of a criticism of the tire manufacturer Michelin than Costco.Needless to say this was a bit of a letdown. Eventually I'll have to buy new tires for this SUV in the long term (whether this is an immediate need, or if I can get thousands more miles out of the current set remains to be seen...I'll definitely get a second opinion on that). And when that happens I'll definitely shop around. Unlike most of products that I buy from Costco they are not a sure lock on this category. From a consumer standpoint Tires are a headache! I wish the day would come where we'll finally have hovercrafts or Star Wars-esque Land Speeders. That would rock.
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May 2023 by beryl henry
Caught a nail in my tire. Flat flat flat. 5+year old Michelins with only 26k miles. Had to buy 4 new ones. I would never go on a Saturday but it happened Friday so I had no choice. In at 9:15 out at 12:15. Super pleasant and efficient tire experts. Always happy with the service at Costco
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April 2023 by Alex Chong
I ordered my tires through Costco website and arrived the next day at my local Costco. I had to setup appointment through another website and the next available appointment was 10 days away. I couldn't wait that long so I did a walk-in instead. Car was ready in about 4 hours. Tire Center staff was friendly and helpful.
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April 2023 by Joe Hwong
Very professional staff knowing what you need. Just take too long for the schedule to replace the tires
