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April 2024 by Ivan I.
Discount Tires is a great place to get consistent, comprehensive, and convenient car services. They do oil changes, brakes, tires, suspension, and every other service my car needs. I'm a college student who commutes an hour every day, so it's convenient to have one place to get all of my car maintenance handled at once. I'm not knowledgeable about cars, but based on my experience, I'm confident that Discount Tires puts the customer first 100% of the time. William is fantastic at ensuring I get the services I need and not the ones I don't. I've never been upsold or tricked into signing up for maintenance I didn't need. All in all, Discount Tires is a business I trust, which is hard to come by.
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April 2024 by Mariah P.
This was my first time at this location, I went with my sister since I didn't want to get ripped off. She said she has been going there for a few years and when I spoke to the manager he was very friendly and helpful. I don't usually leave a review but I was shocked that I wasn't told I needed XYZ and that it was going to cost me $$$$. They checked my alignment and this was the first time I ever heard my alignment was good and wasn't charged for something I didn't need. Definitely will go back for all my automotive needs.
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March 2024 by Sabrina P.
I was looking to fix what I thought was a minor puncture and Americas Tire told me I'd have to do a full replacement... I visited Discount Tire, and William was able to repair it without any issues. I was in and out in less than 30 mins - I appreciate honest service in this economy and will be back again
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March 2024 by Sarah T.
Discount Tires absolutely exceeded my expectations. William provided exceptional service and an honest assessment, unlike what I experienced at another store who recommended brakes to be done and had quoted me in excess of $1,100... But William walked me to my car while it was in the shop and showed me the brakes that were only about half worn - where I had plenty of wear left. He didn't push anything unnecessary and was straight forward with what I needed in order to save me time AND money. They truly care. This will definitely be my go-to shop from now on.
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March 2024 by Jeff W.
John and Anthony were awesome to work with and they tried to help me with my tpms issues on my 2015 f80 m3 but didn't have luck, but they still tried and assisted me in every ways and option. I wish we got it fixed, but it is what it is... but that doesn't diminish their customer service and honestly. I will def use them again and they offer great customer service for sure.
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March 2024 by Mideum L.
Went to get a nail hole in my tire patched the other day and provided excellent service. Shout out to the manager William for professionalism and getting the job done in a short time span. Definitely will be back 10/10
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January 2024 by Nome Sev
Just bought new tires because there was a vibration on my vehicle, they recommended new tires, after installation the vibration was worse, I went to a different mechanic, he said this place did not balance the tires at all and the cause of the vibration was a wheel bearing, this place does not care about the customer they just want to sell you stuff. Unbelievable. They even suggested that a strut replacement was needed... Thieves
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December 2023 by Tiffany B.
Had some issues with an older 4runner this weekend and the guys at this place really helped us out. It was late in the day and they were happy to help and didn't make us feel stressed or pressured at all. That speaks volumes to me. Very happy with the service, they went above and beyond with one of the issues we were having. They weren't able to fix it but gave us great info on how to proceed. I can't tell you how appreciated that is. These days, every one is so quick to not want to get involved. Very happy with the service here!
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December 2023 by Betty B.
They take good care of my car and has for at least 20 years The crew are very professional, and make sure that everything is completed
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December 2023 by Robert Johns
Came in as a short notice to get my new TPMs reprogrammed. Initially went to 2 stores where they insisted on removing my old TPMs from my OEM wheels to these aftermarket wheels. Now, that will run a risk on breaking the tpm, scratching and bending the rim. So when I came here, Hovo, tried a different approach and took care of me and tried their scanner. While I was speaking with him, found out how a car enthusiast he is and knows what he’s talking about. Easy to talk to and have the correct and professional recommendations. Anyways, after speaking with him,!my problem vanished and correct by these gentlemen. Highly recommend to all car enthusiasts to come here.
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December 2023 by Ralph D.
Came in as a short notice to get my new TPMs reprogrammed. Initially went to 2 stores where they insisted on removing my old TPMs from my OEM wheels to these aftermarket wheels. Now, that will run a risk on breaking the tpm, scratching and bending the rim. So when I came here, Hovo, tried a different approach and took care of me and tried their scanner. While I was speaking with him, found out how a car enthusiast he is and knows what he's talking about. Easy to talk to and have the correct and professional recommendations. Anyways, after speaking with him,!my problem vanished and correct by these gentlemen. Highly recommend to all car enthusiasts to come here.
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November 2023 by Dennise B.
Came in to get my tire checked out. The process was very smooth. There was a bit of a wait but the person who assisted me was transparent and let me know there would be at least an hour wait. The customer service was excellent, highly recommend coming here.
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November 2023 by C M.
Don't bother going to this branch & go to the new branch not far away at the Long Beach Town Center. Not only is this a better location with restaurants, a food court , stores & a movie theatre, the staff is honest , respectful & has integrity. If you MUST go to this Cypress branch & work with Frank or call & end up speaking to Frank, ask to work with someone else because he will waste your time, mess up your order & repeatedly blame you. I called & spoke to Frank several times before my appointment who said he will take care of things & assured me he was going to order exactly what I needed. However, when I dropped off my car for my appt, I'm told they can't do what you had thought would he done to your car that day & you would have to come back another day. Instead of repeatedly pointing out what the customer should've done, wouldn't you want to work with staff that will be respectful and try & work something out for you so your time isn't wasted? Wouldn't you want to work with someone that treats you with respect & nicely explains the situation to help you understand? Be respectful of others Frank so they don't feel bad & walk away pissed!
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November 2023 by Joe G.
I came in for a flat repair. The sales representative measured the depth and said it was too bald to fix. Little did he know that I go through tires often because I track my cars for fun and eat through tires regularly. I know how bald tires feel and I know how they look. This tire had plenty of tread left and good for another 10k miles. I took it to another tire store and they repaired it for free. When I find a trustworthy business that isn't trying to take advantage of its customers, it gets added to a list of businesses I will revisit for years to come and recommend to my friends and family. Unfortunately I cannot add this business to that list.
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October 2023 by Wendi S.
Frank, the manager here is a wonderful person. We took 2 of our vehicles to another Discount Tire, and had nothing but problems. I reached out to Fank, and he was kind enough to help me. After a few pretty big issues at the first Discount Tire store, we took our truck over to Frank, and he fixed the alignment that the other place tried twice. Frank and his staff are wonderful! I highly recommend THIS store!
