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December 2023 by Jasmin N.
Well, well, well... I went into this store yesterday to buy melatonin, and boy was I in for a surprise. The woman working was an absolute nightmare. She was not helpful and basically told me that she does not know about the product when I asked her about the different types of melatonin they carry. She also told me not to move the already misplaced items, and INSTRUCTED me to put the pill bottles back where they belong. Horrendous attitude. She then proceeded to argue with me and refused to sell me what I came in for. I was not shocked to see the previous reviews, because there was NO ONE in there. She needs to be put out of business. She tried to insist that they are busy, but I actually think this was one of the owners, and if you are so busy, then why is one of the owners working just before closing two days before Christmas. lol! Make it make sense. I was appalled at her behavior and was pretty upset when I left, but then I remembered that her actions prevented me from spending any amount of money in that store--and then I felt better after purchasing the same product at another location 10 minutes away. Thanks for ensuring that you didn't get my money and hopefully others will heed the warning. Do not patronize this location.
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November 2023 by Dustin R.
Always a positive experience when I come in, amazing variety of products and the friendliest staff I've seen in a long time
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November 2023 by Ryan Angelo C.
Poor customer service! You have a very rude employee. I came in around 4:30pm and I was not sure which product I was going to get and I asked for a few minutes to decide, She told me that she has to take her lunch, What kind of employee takes her lunch at 4:30 when the store closes at 6pm. She was also very condescending with the way she spoke, She thought I was not going to purchase anything. YOU Should hire someone else.
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November 2023 by Lewaa Alsharqiya
Best location ever ❤️❤️❤️❤️
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August 2023 by Jax S.
Charged me for the wrong items. Ended up paying 5 dollars more than what I should've. Ran by people who don't go to the gym.
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July 2023 by Amir Shrestha
GNC online says, I can return any unopened product to GNC store, but this store says go to cooperate store in Westminster which doesn’t exist. Since I live close by this store, they would have gain me as loyal customer for just being honest.
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May 2023 by Meng S.
This is the worst GNC store we've ever visited. We entered the store to find some multivitamins for our parents, we had some questions but the woman just kept chatting with her girl friend for 20 min without helping us. We had to check the packages and confirm the expiration date, then the woman came over to tell us we cannot touch the bottles. We asked her what's the difference between two different products, she said, patientlessly, " I'm not an expert, but I think they are the same and the big one is better. We read carefully the instructions and then find out they are NOT the same, and the small one is essential and the big one is basic. She was so rude and she even cursed me. This store used to be good but now gives us such a bad taste because of this woman. Does GNC policy disallow customers to check the expiration date? Does GNC train their employees to be rude to customers? They should train their employees to be respectful or they are ready for 0 revenue. I would warn any potential customer to stay away from this place until GNC replaces Chanti with a more friendly and more educated employee, because no one deserves being treated like this. Chanti is very unprofessional, doesn't know her products, doesn't care about customers. It's ridiculous why someone like chanti even qualifies to work for any customer oriented position. As an employee expected to help customers, she should face consequences from her employer for her bad attitude towards customers.
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May 2023 by Steffani Shen
This is the worst GNC store we’ve ever visited. We entered the store to find some multivitamins for our parents, we had some questions but the woman just kept chatting with her girl friend for 20 min without helping us. We had to check out the bottles and confirm the expiration date, then the woman came over to tell us we cannot touch the bottles. We asked her what’s the difference between two different products, she said, patientleslly, “ I’m not an expert, but I think they are the same hand the big one is better. We read carefully the instructions and then find out they are NOT the same, and the small one is essential and the big one is basic. She was so rude and she even cursed me. This store used to be good but now gives us such a bad taste because of this woman. I would warn any potential customer to stay away from this place, because no one deserves being treated like this. Chanti is very unprofessional, doesn’t know her products, doesn’t care about customers. It’s ridiculous why someone like chanti even qualifies to work for any customer oriented position. She should be fired.
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February 2023 by Zeeshan Mahmud
When Bandy, Vinoli and Orchid worked here service was top notch. Went there today. Won't be going back.
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January 2023 by Michelle ..
Nice people but really don't know about nutrition or the products they have. They're basically guessing. And why buy here when every product is cheaper on Amazon.
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November 2022 by Gn S
Don't go to this place. Employee did not accept return because items were bought from GNC of different location. Sales are made differently for each store what she said. So stupid. Never buying stuff from GNC ever again.
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July 2022 by Isabel T.
The woman working today did not offer to help me whatsoever. I told her i am looking for a pre workout without a texture, and her answer was they all will be grainy. i am not very knowledgeable and neither was she.
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June 2022 by vibu di
Orchid knows what she’s doing in there. Let her know what you need, and she’ll do the best to help you out.
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May 2022 by Art L.
I came in to make a purchase and the prices were marked up from what I had seen on the GNC website. The sales associate said they do not price match from their website. She told me that I could order it online and pick it up in the store and I would get a discount, but then when I try to order it online the item is unavailable at this location even though I had seen it in the store. I told the sales associate and she said "well I can't give you that discount because then that's money the owner is out." I said why did you mention for me to purchase it online if you weren't gonna give me it anything anyway? Sales associate was rude and not helpful. I will gladly take my purchases elsewhere.
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May 2022 by ashley ponce
Don’t call this place asking if they have stuff in stock. I was asked if my question was quick because she had other customers in the store. Not good customer service making me feel rushed to ask my question when I AM technically a customer. She shouldn’t have answered the phone if she wasn’t ready to answer a question if she was so busy taking care of other people. I won’t be trying this location again. I don’t appreciate how I was spoken to. Two stars because I liked the location but customer service is trash.
