Optum - Cypress is an excellent healthcare provider that offers a positive and caring patient experience. Their staff is described as knowledgeable, friendly, caring, and professional, with reasonable wait times and convenient appointment options. Patients have highlighted the exceptional care provided by specific healthcare providers, such as Allen Navarro NP, Dr. David R Park, and Dr. Susan Tang, who are praised for their thoroughness, bedside manner, and responsiveness. The reviews emphasize the welcoming and compassionate atmosphere at the Optum - Cypress location, where the front desk staff are described as providing a "healing" experience by making eye contact, smiling, and going above and beyond to assist patients, such as helping with obtaining a handicap placard. Patients have also expressed satisfaction with the efficient and prompt service they received from healthcare providers and staff members like Elva and Maribel. While a few reviews mention that the customer service and wait times at other Optum locations may not be as great, the overall sentiment towards the Optum - Cypress office is overwhelmingly positive, with patients highly recommending the care and services provided by the healthcare team.
My Optum office is wonderful. I am met with friendly people and I get great care. I would not go anywhere else.
April 2025
Optum - Cypress is an excellent health care provider. Their entire staff is knowledgeable, friendly, caring, and professional. Wait times are reasonable and they have many options to setup an appointment via phone or their website. Highly recommended for sure!
September 2024
Great staff and great service. Allen Navarro NP is the best physician I’ve had, he is even better than most doctors I’ve had in the past, he is very thorough and when he says he’s going to do something it gets done immediately. Would recommend his care without a doubt!
