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January 2024 by Yecenia D.
I am writing to address a recent incident during my attempt to attend a class at this location. Arriving at 12:01 pm. After changing at 12:06 pm I attempted to enter class. I was informed by Sydney, the sales associate, that I couldn't be admitted due to a policy of not allowing entry after 5 minutes. I understand the importance of adhering to policies, and I appreciate the need for punctuality. However, I believe clear communication is equally essential. I had informed Sydney about my need to change, and it would have been helpful if the policy had been communicated to me upon my arrival, given the unique circumstances. I acknowledge the importance of policies, and I respect the guidelines set in place. However, I wanted to bring this matter into attention as it left me feeling unsupported, and I believe a more customer-centric approach could have been applied. I was 1 minute over allowed policy time to enter class.
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January 2024 by Michelle V.
Been working out at OTF for years. The Fairfield Cypress location has had green mold in 4 of the rowers for months now. I worry it's a health hazard. People talk about it but it's still there. Staff is always great and love the instructors.
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January 2024 by Hillary T.
OTF Cypress is one of my favorite places to be! I am proof that the "Orange Effect" truly works! Last year I was contemplating weather to join Orangetheory, because I have seen YouTube videos advertising and it looked fun. On July 12, 2023, I took a leap of faith and joined. During the first class I got 40 splat points since I was not in the best shape. Fast-forward to now, I have lost a total of weight and built muscle! When I started, I was 177 lbs standing at a 5' 4" woman. Now I am standing at 151 pounds with more muscle mass. Their fitness challenges has inspired me to create more personal fitness goals, such as outdoor running. The coaches here are the best! My personal favorites include Maddie, Jené, Aly, and Trent! They are there to help with form and motivation. I like how the OTF company offers Strength 50 (50 minutes with weight training), Tread 50 (NEW for 2024. 50 minutes on treadmills), along with their regular Orange 60 HIIT workout! If you want to burn more calories and have a healthier lifestyle, you should sign up!You have nothing to lose since your first class is free. If you sign up in January, it will be $24 for the month if you choose premier. I have the premier membership and it is unlimited, which means you can double your classes and go anytime you desire!
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December 2023 by Shivh P.
They put a charge of 89$ again saying that my freeze period is over . I told them in September there is no way I will come back. The most frustrating and inconvenient fitness places that I have ever been to. I only went to OTF 2 times that too in September and have not been able to move around due to back issues and these thieves have been charging me every month for the services I do not even receive! They should be reported to the POLICE.
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November 2023 by hendrix.
Great place!
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October 2023 by Catthy D.
Signed up for a free class, came 20 minutes earlier than the signed up time and wasn't able to get in because of "safety issues." What is the point of sending consent form the night before if we have to be there 30 minutes earlier. I had OTF membership 4 years ago, and I don't remember needing 30 minutes to be introduced. I have tried many studios, and NO STUDIO HAS EVER TURNED ME AWAY for being 20 minutes early. It is not even OTF, and it's this specific studio. They also cited that because it is "hell week," which is harder than usual. Are they judging me and thinking that I am unfit?? I have done hell week before. Just don't come here, not an inclusive studio.
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August 2023 by Eve T.
Updated review: front desk staff is also super friendly. Shout out to Andrew for remembering my station number .
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March 2023 by Melissa Carpenter
Love the size and cleanliness of this studio. Friendly staff and great coaches, especially Aly and Eric!
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March 2023 by Kylie Hollonbeck
I love this location! The coaches are all really great and have the best playlists ?
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March 2023 by Taylor Steenhausen
I love going to workout here with my family!! Staff and other members are always super friendly :)
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March 2023 by Laura
Tried OTF it was great I was nervous but the staff made a workout that fit my needs. Staff was amazing
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March 2023 by Deval Patel
Best coaches!!!
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March 2023 by Kei Murayama
I recently visited OrangeTheory Cypress for the first time and I loved it! Everyone was so nice & helpful, the employees and the other people working out! Coach Aly was fantastic! I was very confused about the workout at first because I have never tried group fitness before, but she helped me understand exactly what I needed to do and where I needed to go. I absolutely recommend taking her for your first class!
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March 2023 by kahmissa steenhausen
I have been a member of Orange Theory since 2017, being around a lot of different staff, coaches and studios. Cypress, aka CypCity, has always had the best coaches, staff and clientele. You are greeted immediately by friendly faces at the front desk. The coaches are also extremely friendly with great playlists the best and they are very good at explaining the workout. The studio is massive in comparison to many others and is always clean!
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March 2023 by Patryce Hodges
Love the different workouts every time! Coach Eric is the best and gives just enough coaching and encouragement to know you’ll have a successful workout. Equipment is clean and in good condition.
