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February 2024 by Cate Hutton
Steve and Kim Nickens, the owners of Senior Helpers in Cypress, CA are warm and compassionate people. However, we had an unfortunate experience with them due to their business practices. We signed a contract on Sept 28, 2023 in which they agreed to strike both the 2 week notice for cancellation of the service (under 4. Term) and the 48 hour notice for cancellation of a shift.We provided a $2128 deposit at the initiation of services because we expected to need many hours for my father's care initially when his primary caregiver was recovering from an illness.It took close to a month of unreturned faxes, emails and calls requesting return of the deposit to get back the funds we were legitimately due. Only when I posted to Yelp about this problem did Steve call me back immediately and return the funds.I don't believe that Senior Helpers of Cypress was being nefarious, but not responding to repeated emails, faxes or calls when an important business matter needs to be sorted out leaves a lot to be desired. It was a significant amount of money and I shouldn't have had to resort to social media to resolve a routine transaction.This is quickly growing company and I wish them well.
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February 2024 by Cate H.
Steve and Kim Nickens, the owners of Senior Helpers in Cypress, CA are warm and compassionate people. However, we had an unfortunate experience with them due to their business practices. We signed a contract on Sept 28, 2023 in which they agreed to strike both the 2 week notice for cancellation of the service (under 4. Term) and the 48 hour notice for cancellation of a shift. We provided a $2128 deposit at the initiation of services because we expected to need many hours for my father's care initially when his primary caregiver was recovering from an illness. It took close to a month of unreturned faxes, emails and calls requesting return of the deposit to get back the funds we were legitimately due. Only when I posted to Yelp about this problem did Steve call me back immediately and return the funds. I don't believe that Senior Helpers of Cypress was being nefarious, but not responding to repeated emails, faxes or calls when an important business matter needs to be sorted out leaves a lot to be desired. It was a significant amount of money and I shouldn't have had to resort to social media to resolve a routine transaction. This is quickly growing company and I wish them well.
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February 2024 by Ghost man
really good people very helpful and always able to help me and take care of me
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April 2023 by Dale G.
Steven and Kim are a blessing. They care very much about all of their clients and go over and above to make things nice. They helped me take care of my mother and visited often to make sure everything was going as planned. I highly recommend them and their company to care for your loved ones.
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March 2023 by Ethel Marie Montebon
Great Company! Wonderful Owners. I am happy and glad to find this Company. ?
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February 2023 by Jen Morgan
Steve and Kim are the best! Their heart is in their business 100 percent and they truly care. You won’t be disappointed in the level of service that you receive from them for your loved ones.
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February 2023 by Bobby Morgan
“Kim and Steven, the owners are very hands on from the first meeting with the family to current updates and personal home visits. We worked with other caregiver agencies, and we never met the owner. It shows that they have a compassion for their clients, and they aren’t just in it to make money. Senior Helpers has been a blessing for my mother’s health and well-being. The care she receives daily by the caregiver made a difference in her recovery from health multiple issues. Although my mother is no longer with us, she like the entire family would have nothing but great things to say about Senior Helpers and all their wonderful caregivers. We have recommended them to all our friends and family that are facing similar care needs.”
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February 2023 by shay riddell-perez
Excellent job for those pursuing a pathway in the medical field, trainings are very helpful and provide very important information that will help you during a shift! ?
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February 2023 by Jami Reed
Steven & Kim, Senior Helpers owner's are the personal touch make them stand apart from all the rest. They truly care about their clients and employees strive to place each caregiver with the client best suited for them. They are a pleasure to work for and are always there for me when I need them. I feel more like a friend than an employee.
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February 2023 by Stacy Mungo
Such excellent support and service. The kind of help you don’t realize you need until you do.
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February 2023 by Robert Goodrich
I want to thank Kim and Steve for all the support and great service our family has received from Senior Helpers, They truly are passionate about what they do and most of all they make you feel like family.
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February 2023 by Thomas Dorman
Senior Helpers was an integral and amazing part of our final journey with our wonderful dad, husband, father-in-law. The entire office honestly felt more like family than a caregiver company. Steven and Kim were fantastic, coming out to visit with us to get things set up, always on hand to answer our phone calls and offer advice. Of particular note was Kathy, everyone’s favorite caregiver. Dad was a quirky individual, but Kathy very quickly became one of the most important parts of his final months. She knew when to help, when to be unobtrusive, when to talk, when to listen. She even participated in a Funny Wig dress-up with the family, the photograph of which is one of our favorite memories of those last difficult days. Thank you for everything, Senior Helpers!!
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February 2023 by Nancy Reynolds
I can’t say enough about Senior Helpers of Seal Beach & Los Alamitos. They provided caregivers for my 96 year old Dad & both of the ladies who cared for Dad took such good care of him. He thoroughly enjoyed their company & we always knew he was in good hands when they were there. Whenever we had special requests Steven & Kimberly were right on it & made it happen. I would recommend Senior Helpers 100% … your loved ones will be well taken care of by this company!!!
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February 2023 by Your Birth Team
Steven, Kim, and their team have been super helpful for my grandmother in Leisure World. We utilized their daily caregiving services for many months while figuring out how family can cover the majority of her needs. Now, anytime we have a last-minute need or an emergency comes up, we always check with Senior Helpers first and they are on point about getting us support. Their rates are competitive, and Steven & Kim being so involved since day one has meant better service for our family than we would have gotten from another agency. They seem to genuinely care about what they're doing for the elder community.
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February 2023 by John Lee
Steven was very responsive and helpful when we needed caregiving assistance for our dad. He was kind and explained everything clearly, and I know my parents appreciated the care. Highly recommend!
