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July 2024 by isabel morales
I was very disappointed.
Never broke down my purchase. Never told me what they were charging me.
Even though I asked multiple times.
They just kept on saying it's on us we gave you deal.
There was no deal charging me $66 for the screen saver.I never would have agreed to this had I know the cost.The charger was $39
Never told me,all they said it's package. Terrible!!!!
Something important to note this store is not a corporate store .
Now I know it's important to shop and do business with a corporate store
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June 2024 by dvmehta9
Michael opened my new phone box and started upgrading software withought my confirmation and telling me about any charges beforehand. later he charged me 40 bucks in the name of setup fee. I would have simply denied the setup service if he informed about any charges. Thats simply unethical ,cheating and unprofessional
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May 2024 by Michelle Ponce
Micheal was my tech & he immediately calmed my fears and fixed the problem I was having, expidentially & professionally.
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April 2024 by C Sams
Associate was very helpful. There was a wait, but his personality and demeanor made it worth the wait.
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April 2024 by Genevieve Blair (Genni)
Michael did a fantastic job upgrading my phone and keeping us on our existing plan
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March 2024 by Steve Eimer
Exceptional! Vanessa & Chris were extremely patient and attentive throughout my transaction. They set everything up and answered all of my questions. Keep up the great work!
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February 2024 by Michelle D.
The people here are just plain lazy. Tried to come in for assistance and was straight up lied to in regards to authorized users. I was told I would have to have an authorized user login to the account to give me access however I was able to do it myself and I'm unauthorized. Why lie to your customers and make things harder? Sad. Never coming into this store.
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February 2024 by Sam Martinez
Michael KILLED IT! Super understanding about me losing my phone and just wanting to get in and out. No pressure sale and left me feeling like I wasn’t a complete moron for losing my phone. 10/10 service bud!
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January 2024 by Alec Brok
Needed to ask a question and even though they were closed for inventory, they addressed my questions! Thank you!!
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January 2024 by TJ GO
Staffs are kind and attentive!I recommend this place
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January 2024 by Kelly J.
We talked to Iyana at this store back in November and I wish I would have stuck to my gut. She had no knowledge of the phones and came off as if she was under the influence or something. I can't tell you how many times she said "sorry, I'm out of it today" when trying to do the simplest task and then laughing it off. I gave her the benefit of the doubt because it was towards the end of the day and I figured maybe she was just tired. We stuck it out because we needed new phones and hoped to take care of it before the end of the year. The phones were on back order for 3-4 weeks, so they said they'd call us when they came in. 1 month later still no phone call and almost impossible to get ahold of anyone at the store. Finally went back in today (2 months later) to find out that the phones had come in but no one contacted us. To make matters worse, Iyana quoted us bad information that the manager said they could not honor so we went from a $1660 discount for 2 phones to a $400 discount. I was not impressed with the customer service from the manager once he realized his employee totally screwed us and wasted our time. Won't be coming back to this location.
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December 2023 by Ahsan Shaiok
Very bad customer service. All store are filled with unprofessional people.
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December 2023 by david Lybeck
The sales woman who helped me was awesome, Verizon is very lucky to have her.
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December 2023 by Shad Alaimo
Had an amazing experience it was the quickest and smoothest process
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November 2023 by Sean Connolly
Hi I came into the office, and Adrian was very helpful. He told me all the great deals they have for Black Friday. I am now considering replacing my phone today with a Google pixel because with financing it is very doable.
