-
May 2023 by Tommy Moore
Is worst customer service ever. I dropped off the aviation radio for service 3 weeks ago it's brand new due to a firmware error. I call thinking the service would be quick because it's just a firmware error. I called and the technician told me that it would be about a 7 day turnaround. So I drove from LA to their location in Cypress. I dropped off the radio with a young lady that was really nice she told me it'd be about a week with no charge due to the fact that it's a brand new radio and it's still under warranty. I said ok that was great I'm excited about having this new radio. 7 days passed I didn't hear anything so I called. The young lady said that they were still working on it I said ok knowing that I am a very patient person. On the 2nd week I called and asked what was the status on the radio and she told me it will be done by the end of the week. I said ok, I wasn't gonna call back I was gonna wait and see if they were gonna contact me about the radio and they didn't. After that I went to Yaesu website and filled out a form I believe it was Thursday about the status of my radio they said it would take 48 hours to get a response back. I didn't get a response! And at this point I just want the radio back so I can send it back and get my money. I called them today and the young lady told me that they're still working on the radio. I don't understand why it would take 2 weeks to work on a firmware update on a radio. This is just very disappointing this is my 1st aviation radio and after the reviews and the 5 star rating that this company has it's disappointing. I don't think that I would ever get another Yaesu radio and I will ask you guys to think about it as well.
-
May 2023 by Duggan Family
ATTN: ALL USMC stay away from this GOD forsaken outfit. GO WITH ICOM. They work when you turn them on and you do not have to deal with "RUDE ROGER". What a phooking, shyt box company this is.Rodger in tech help is a poooosy. So are the people who raised his dumb ars. More importantly so are the idiots who trained this rude little ars.5 stars just to keep it up front. DONT BUY YAESU. BUY ICOM.Roger at YAESU makes sure your YAESU experience YAESUCKS!!!!! Perhaps we will get a chance to meet. Maybe at his vehicle he can have another chance to insult me, the United States Marine Corp. and Country boys. Freekin sissy.
-
April 2023 by Bart H.
I own six Yaesu radios and I've never had to send any in for repairs. My luck has been that every time I buy one, they release an improved version of the same radio months later. That's life I guess. But I heard about a program to upgrade my FT-991 to the improved FT-991A and thought I would take advantage of it. I sent my radio in at the beginning of March 2023, only after having to hunt down a customer service manager because no one else would answer my questions about upgrading. I had to reach out to her after tracking showed my radio was delivered to them because I couldn't reach anyone else to verify this. She provided proof of receipt and a scheduled completion date of March 24th. Now it's mid-April and I still have no radio. I filled out their online form to receive repair information, but no one responded. I've emailed their customer service department, but no one will respond. I emailed the customer service manager, but she won't respond. I called and was able to reach their repair customer service number via their phone tree, I left a message, and guess what? Still no response. For a communications device company, their communication skills are abhorrent and non-existent. I am done buying Yaesu radios and will gladly give my money to a competitor with a better track record of customer service, which should be ANY of their competitors. Nice job customer service!
-
December 2022 by mark d.
Amazing customer service. The people are so nice and friendly. Called for a part and they had it in stock so I drove down to pick it up. I also had a repair done on my FTM6000. Both visits were great. Such nice people.
-
December 2022 by Mark Bonney
Always a great experience! I am a Yaesu customer for life because of their excellent products, which are backed up with their excellent customer service. I went to purchase some parts today, and Beatriz was very helpful and got me what I needed. Their prices are more than fair and they don't rip you off like some of the online sources.
-
May 2022 by Payam Naffas
Very friendly service. My antenna was fixed for fraction of what others were asking for. I own several Yaesu radios and they have serviced most of them. Service department has no problem checking your gear while you wait. Thay let you know if it can be fixed before you leave it there. I can't say enough good things about them. I am Yaesu for life
-
February 2022 by anthony costa
I spoke to Tim on several occasions and he saved me a lot of grief. I was using the tuner port to key my amplifier which could have taken out the internal tuner. He also gave me directions on other things I was doing incorrectly. He is very patient and friendly. Just a real class act guy. Just another reason I always purchase Yaesu gear. Thank you Tim for the quick response time and your time on the phone . Take care.
-
August 2021 by Andrew Varela
I don’t understand that guy who was disappointed at all. I had the most helpful, easy fix - a couple years ago now - and the experience was easy. Pleasant even. I fly with a FTA-550 as a safety radio (I keep it plugged into a bottom external antenna) and HAVE HAD TO USE IT OVER CHICAGO when my Turbo Saratoga panel took a total dump. No lights, no instruments (@ FL 200!), no nav or com with Chicago Center. Jesus. Anyway, guy named Tim Factor fixed & replaced the handheld’s squelch knob that I broke after the flight.. cheerfully & fast & didn’t charge me for it. Even shipped it back to me free, c/of the Burbank FBO. The radio does everything it’s supposed to, but it’s that kinda service made me loyal to this brand for life. Give Tim Factor a raise too.
-
July 2021 by Dave G.
A FT1XD needed some bench testing due to fluctuating readings on power output. Dropped off a few months ago (during height of COVID) and took a little longer than usual, but drop off was easy and someone came out to answer questions. Got an email in a few weeks and testing was complete and no repairs needed. No charge and a quick pick up during business hours. All is good - thanks!
-
January 2021 by Tom Ted
I recently had to send my 450D to the shop for repair. Tim Factor was my contact person and he took really good care of me and my radio. It is now working perfectly. I am very happy with the service. Outstanding!
-
December 2020 by John A.
Repairs are very slow. I have owned several yaesu radios but I am done. Radio break and need repair but now my repair is out 18 week and they have not returned my last phone call. Very disappointed with there customer service. No expected date of repair. All I hear is COVID and I understand that does cause delays but I am hearing of radios being returned at 8 to 9 months. Wow something is very wrong at yaesu USA. Maybe time for new management.
-
August 2020 by Rob B.
All aboard the Hot Mess Express! I love Yaesu products, but have a very hard time recommending them after experiencing the dumpster fire that is Yaesu USA's customer service: Their phone tree rings and rings, technicians don't answer calls - there is very little communication from a company that makes communication devices. I want to send my new radio back for service, but after reading reviews and trying to contact these people, have little faith in the problem being remediated. Seeing another yelper had a radio delivered and then summarily lost by the Yaesu USA team does not make me feel confident in sending my radio in for service. I have sent emails to the customer service email - they remain unanswered. I called in to ask how to send my radio in for service and was told, "Yeah. You can send it in." I was then transferred to speak with a technician and the phone just rang and rang and rang. SO what, I just mail it to you and hope you get it? Hope you don't lose it? Hope you let me know you fixed it? What the heck is going on down there? If there are any Yaesu executives reading this, please feel free to reach out. Also, it might be worth considering a little management oversight in the Cypress office. I'm really disappointed at the lack of customer service and follow through. I was looking for a reason to try ICOM.
-
August 2020 by David S.
I was all set to write a horrible review. Over the past two weeks I have made four written requests for technical assistance on my new FTM300DR. No response. I then called and called, and . . . the only phone number I can find on their web page. No answer. I let ring more than 20 times and then tried answering voice mail prompts with anything random like sales, customer support, technical assistance, etc. Finally, I hit the jackpot. A very helpful technician named Endaf answered my questions clearly and without a lot of fluff. So I have averaged 0 stars with 5 stars and came up with 3 stars. My radio was blowing fuses and then stopped and I'm not sure my problem is resolved, but at least talking with your guy really made me feel a LOT better.
-
May 2020 by RL Adams
I am an amateur amateur radio operator ;) and had a really peculiar programming issue with my FT60. I contacted Yaesu through their website form and got an response within 24 hours by email from Rodger, who had already tried to call me. He persisted for two more days until we finally connected. He was a model of professionalism. Polite, intelligent, patient, persistent and when we discovered it was human error (me) on the programming end, he was kind and never made me feel bad for my ignorance. It is this kind of attitude that I have gotten throughout my limited exposure to the Ham radio community that has made me feel like a family member. I am not certain what Rodger's position is there at Yaesu, but I'd swear he was the owner. Thank you Rodger.
-
August 2019 by David V.
These guys helped me out in a difficult situation. I bought a VHF radio and a handheld mic, both of which I had installed by a good, reputable local firm. Unfortunately, the remote mic wouldn't transmit. My boat is only ten minutes from Yaesu's offices, so Endaf, the tech support guy, suggested I bring the unit over for testing. They put the radio and the remote mic on a test bench and let me see that both were working well. On that basis, the installer went back over their wiring and found the problem. Thanks for the great customer service, guys!
