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February 2024 by Danny Dickerson
Opened a checking account Here through a guy named Edson. Really professional and well-spoken.
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January 2024 by Stephanie T.
Eduardo is fantastic. Always a pleasure to work with.
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January 2024 by Jack H.
This used to be a great bank. Used to have all my whole life in their bank. Now It feels shady and predatory. I had to leave them, it was just too bad.
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December 2023 by Kağan Kocaoğlu
What a great banker Ms. Jocelyn Johns is. It is my first bank account in U.S. and she helped me with everything i need. She answered all my questions with patience and wisdom. She taught me how to setup mobile banking and gave me great advices for good credit score.Thanks mam, really appreciated it.
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November 2023 by Irene T.
We come in and try to meet a banker. Granted, we do not have an appointment and expected to wait. But Eduardo told us basically no one can see us because they are by appointment only. We explained we're here because someone has ahold of our bank account and have been transferring money away, so in short terms, FRAUD. We wanted to at least downgrade the account and take out the money. Eduardo showed no sympathy and asked us to just call the fraud department. Sir, if it was that easy, why would I visit a branch? In addition, why does your company HAVE physical branches? Please have some common sense. Also; I have NEVER experienced fraud like I have with BofA. Online banking is so hard to navigate, and offers so support at all.
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October 2023 by Willie G.
No bankers for customer service needs. Sent me to another branch where the same thing happened. Trash
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October 2023 by Admin Groshyk
This has got to be one of the worst BofA branches ever! The tellers clearly don’t care about lines, and half the people in line don’t speak English making the wait times completely outrageous
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September 2023 by Adele Escoto
Best BofA branch I've ever been to. Clean and modern, spacious inside and out, with security and really nice staff. Parking great too.We've been account holders for decades, the manager Angela here was extremely helpful easing our anxiety around cashing our treasury bonds. (You can cash up to 10 a day, and should bring a marriage certificate if your name changed due to marriage.)Really just generally very nice folks, which is helpful when you have anxiety! Maria helped me as the teller, also nice :) I'm grateful for the team at this location. I was losing hope when I was met with less helpful info/approaches at other locations/over the phone - so I'm thankful I made the drive to come here. Pick this one!
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September 2023 by isabelle mariah
Bank of America on Gellert gave me and my family excellent service today. They had 2 greeters and were very attentive to each client during a busy Saturday afternoon. The managers were also attending to clients. B of A needs to open additional locations on Saturdays.This location has long lines supporting so many cities due to weekend closures.
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September 2023 by Csaba Takach
The staff is knowledgeable, professional and polite. Great customer focus and service. Even though it was a very busy time and day of the week, Natalia and Gema dedicated sufficient time for me and worked hard to take care of my need.
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September 2023 by Jeovanna Soto
Try to get assistance or ask a question from a banker they are rude and not helpful. As if your bothering them. All they could say was make an appointment while they were talking waiting for an appointment. Bad customer service.
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July 2023 by Vincent Lim
Do not get HELOCs from Bank of America they cater to certain demographics that only benefits them. Bank of America puts their bank end office in a different time zone so getting a proper response is out of the questions. Waited 2 month to get denied with multiple reductions in loan amount waste of a credit report.
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July 2023 by Bohan Zhou
Cathy is super efficient and helps me within minutes right before the branch closes.
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July 2023 by Google user
Do not get HELOCs from Bank of America they cater to certain demographics that only benefits them. Bank of America puts their bank end office in a different time zone so getting a proper response is out of the questions. Waited 2 month to get denied with multiple reductions in loan amount waste of a credit report.
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May 2023 by Winnie K.
The staff closing the door at 4:59pm and telling people it is 5'o clock, we are closed. Never come here again for future banking needs.
