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January 2024 by Roger capilos
No one answers the phone. Not even a machine.
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October 2023 by Jorge Alonso-Gutierrez
Extremely helpful staff. When I visit other Branches they can’t solve any of my requests however Linda Wong (Manager at the Daly City location) has always done everything possible to give me detailed information and solve every question and issue I have. Thanks
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March 2023 by Mike Allen
The staff does good work even though retention of workers has been difficult. The management team is excellent.
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December 2022 by Elijah W.
I had a car finance and paid off two days ago, tonight three days before Christmas the forgot to take it off the reposition list!. I will sue them for a huge inconvenience and negligence!
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January 2022 by Sean M.
hands down the worst bank in the world! do not let them touch your money! they dont help, they lie, torture and take! worst customer service ran by bunch of miserable awful bad college drop outs! opened a secured credit card and they wont close it and return my $500! they are making me go into default and they all have different stories and dishonest promises! nothing consistent or right ever! i wish the worst for them as they are criminals and should be in prison! wish i never stepped foot in that place! do not bank at bank of the worst! ghetto ghetto ghetto!
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November 2021 by Don A.
Rude customer service representatives. Misleading and if ever get a chance to move my car loan to another lender I will
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June 2021 by Joan B.
I just opened new accounts at the BOW Westlake branch. Both Linda and Alicia were very professional and pleasant to work with. We have been banking at Sterling in Westlake, where I have, for years, had the strong sense they hate it when you come in. Even the parking and ATM is 100% easier at BOW.
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October 2019 by W W.
I have a loan and bank with Bank of the West at Westlake location for several years. The workers are friendly and especially Linda who always goes above and beyond her way to help out. Really appreciate. Highly recommend this branch.
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September 2018 by Mike Roebling
Very friendly staff, and very helpful.
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September 2018 by Barbara F.
They were acquired by Pariba. Pariba is in bed with ICE. They are providing loans to companies building and running immigration prisons for babies. Also - be advised - their fees for closing a CD early are astronomical. One just rolled over two days ago and they wanted over $170 penalty fees. No longer a friendly local bank.
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August 2018 by phil c
my friend ask me a favor to deposit a check on this branch. there was a booth behind the teller with a woman named ashley, as i was doing my business with the teller, she keeps giving me an eye. i did at mind it a first
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January 2017 by Wayne Y.
Run away from this bank. When I opened a checking account with a huge deposit, I was told I would get a safety deposit box free of charge. I kept asking again and again if there were any fees or charges for this box, they kept saying not to worry, there would be no fees or charges. After a year, I closed the account. However, I noticed there was a discrepancy in what I thought the balance should be. Turns out I was charged a $22 setup fee for this box. I have held safety deposit boxes in many banks, and when I was told there be no fees or charges, I would not be charged for any. This bank is very tricky and dishonest. Stay away.
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December 2012 by Linda F.
Bank of the West should be called Bank of the Worst. I visited this location to close my account and the teller asked me why am I closing my account? I told her that I was moving to a location that does not have a Bank of the West branch. She told me that wasn't a reason to close the account. What does she expect me to do? Drive half an hour to the nearest Bank of the West branch just to do my banking? Is she willing to pay for my gas? She was RUDE. I told her that it was not my fault that Bank of the West does not have any branches in the city where I am moving to. I am not willing to drive to another city just to use the ATM machine when I need cash. Bank of the West is the WORST bank ever and I suggest that everyone who banks there should CLOSE THEIR ACCOUNTS.
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March 2011 by Darby P.
I've been banking with the west for years....this is my favorite location & can get a lot of other things done around the plaza. Always fast & friendly service :)