-
February 2024 by C De silva
Worst customer service I was waiting for long time to speak to a banker but people was there after me got help I was not been help this place is races all the way so sad how they treat me
-
September 2023 by Rudy M.
I went to this bank and talked with one of their bankers named Mustofa and he is very kind n Nice person One of the best banker I have seen it
-
August 2023 by Tianau J
Amazing customer service! Everyone was so friendly and helpful! I highly recommend this branch!
-
July 2023 by Loi
Smiles all around! They were friendly & helpful.
-
December 2022 by Trisha L.
This is one of the closest Chase banks to me where I like going to. It's nearby Planet Fitness, but also nearby In-n-Out + Krispy Kreme in case you want to treat yourself after depositing/withdrawing some cash!I tend to not want to go to the teller window as much since my transactions are typically pretty fast. I use the ATM's outside and inside the bank depending on where I enter.This Chase Bank has a good amount of parking spots nearby, which is nice. I haven't seen the lot fill up at all, so you're destined to get a parking spot (maybe not towards the front of the bank, possibly more on the side near the two entrances).There are 3 ATM's outside (2 short, 1 tall one - they both offer $100, $20, and $5), and two ATM's on the inside that offer more denominations ($100, $20, $5, and $1). Whenever I'm inside the bank, there's usually a max of 5 people in line, but it does more fairly slow as there's only 1 teller at the window.I'm only giving this a 3 star rating as I've had issues with the ATM's before. Sometimes there isn't enough money in the ATM when I'm trying to deposit or withdraw money, and it ends up not giving me anything at all besides a receipt to call a number. This has happened at least 3-4 times this year tbh. I usually have to call Chase Customer Service and file a report to get my money back, which typically takes a few days to a week. It sucks since the receipt that it provides doesn't list an amount you're trying to deposit/withdraw. So once you make an incident report to Chase, you have to be specific on the total dollar amount. I would recommend trying the inside ATM's which would be better, but it's a hit or miss if it ever does that to you. The staff here do try to add paper signs onto the ATM's to notify Chase bankers that the ATM's don't work, but it's not all the time. Otherwise, great location and surrounded by pretty good restaurants.
-
February 2022 by Brian T.
Emmanuel took a process that took me 2 hours at another branch and completed it in less than 20 minutes
-
February 2022 by Maria Rosas
Yess!!..unreasonable tellers...
-
February 2022 by June P.
Horrible bank service ever!!! Every visiting, they said do not have any change. No dime, penny, nickel and quarter !! What???? This bank only collect $$$$.
-
January 2022 by Sheila P.
This Chase bank has horrible customer service. I wanted to open up a bank account for my daughter and the teller said NO. Another teller told me it's because its after 4pm, the bank closes at 5pm, and the process takes about an hour... I'm sorry but I've opened my own accounts at Chase and they do not take an hour. AND the thing that really irritated me was that the other teller I went to to get change, didn't even bother counting my money. When I asked him to, he looked annoyed and put his phone down. He took me to another area, the window was blocked and he couldn't even remove the black window for me to see. i had to tippy toe to see. And instead of putting my money in the envelope, he just tossed my money at me with an envelope and said here. RUDE!!! Never going here again. The SF locations are much more friendly and have a good concept of what customer service means. Those tellers should not be working there or dealing with guests.
-
September 2021 by N V
My friend and I needed quarters for laundry, we wanted to make it easy so we went to the counter together and they told us we can only do $10 each for quarter change. Most banks let you do $20 each person. What is your actual SOP on this? You guys are unfair to your clients. Been changing quarters for months now while there is a quarter shortage and minimum is $20 per person. What can you laundry in a $10 quarters. You wanted us to go to another Chase just to get another set. Very dissapointed. Unreasonable teller.
-
June 2021 by Mishal A.
Larry helped me with a quick cash withdrawal. He was really helpful and friendly. Made my day!
-
April 2021 by Amy Ho
The customer service in this branch is friendly and helpful. I have deposit fund problem and tried to deal with it but I couldn't got help from Fremont branch. When you don't have problem to deal with may not know which branch is helpful. I like to come to Daly City branch all the time, they are polite and put customer service first.
-
September 2020 by Mia Vining
Solid location. Friendly staff. Dont have to wait in long lines.
-
September 2020 by Leth R.
I went to chase bank yesterday 9/16/ 2020 to open an account but I cant find someone to assist me.then a guy approached me and told me he need to schedule me late in the afternoon.so I told him i will just comeback early tomorrow for walk in but told me he cannot guarantee someone can assist me.fortunately went i went back today , mr emmanuel "manny" manuel helped me from Scratch as this is my 1st time to open an account jn chase.he was able to help me step by step and made sure I understood everything. For me its a 4stars for chase and i commend your relationship banker (Mr Emmanuel Manuel) for job well done .5 stars for him.
-
June 2020 by Bill Goode
I paid off lien, but Chase will not release the lien.
