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September 2023 by Rudy M.
I went to this bank and talked with one of their bankers named Mustofa and he is very kind n Nice person One of the best banker I have seen it
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December 2022 by Trisha L.
This is one of the closest Chase banks to me where I like going to. It's nearby Planet Fitness, but also nearby In-n-Out + Krispy Kreme in case you want to treat yourself after depositing/withdrawing some cash! I tend to not want to go to the teller window as much since my transactions are typically pretty fast. I use the ATM's outside and inside the bank depending on where I enter. This Chase Bank has a good amount of parking spots nearby, which is nice. I haven't seen the lot fill up at all, so you're destined to get a parking spot (maybe not towards the front of the bank, possibly more on the side near the two entrances). There are 3 ATM's outside (2 short, 1 tall one - they both offer $100, $20, and $5), and two ATM's on the inside that offer more denominations ($100, $20, $5, and $1). Whenever I'm inside the bank, there's usually a max of 5 people in line, but it does more fairly slow as there's only 1 teller at the window. I'm only giving this a 3 star rating as I've had issues with the ATM's before. Sometimes there isn't enough money in the ATM when I'm trying to deposit or withdraw money, and it ends up not giving me anything at all besides a receipt to call a number. This has happened at least 3-4 times this year tbh. I usually have to call Chase Customer Service and file a report to get my money back, which typically takes a few days to a week. It sucks since the receipt that it provides doesn't list an amount you're trying to deposit/withdraw. So once you make an incident report to Chase, you have to be specific on the total dollar amount. I would recommend trying the inside ATM's which would be better, but it's a hit or miss if it ever does that to you. The staff here do try to add paper signs onto the ATM's to notify Chase bankers that the ATM's don't work, but it's not all the time. Otherwise, great location and surrounded by pretty good restaurants.
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February 2022 by Brian T.
Emmanuel took a process that took me 2 hours at another branch and completed it in less than 20 minutes
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February 2022 by June P.
Horrible bank service ever!!! Every visiting, they said do not have any change. No dime, penny, nickel and quarter !! What???? This bank only collect $$$$.
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January 2022 by Sheila P.
This Chase bank has horrible customer service. I wanted to open up a bank account for my daughter and the teller said NO. Another teller told me it's because its after 4pm, the bank closes at 5pm, and the process takes about an hour... I'm sorry but I've opened my own accounts at Chase and they do not take an hour. AND the thing that really irritated me was that the other teller I went to to get change, didn't even bother counting my money. When I asked him to, he looked annoyed and put his phone down. He took me to another area, the window was blocked and he couldn't even remove the black window for me to see. i had to tippy toe to see. And instead of putting my money in the envelope, he just tossed my money at me with an envelope and said here. RUDE!!! Never going here again. The SF locations are much more friendly and have a good concept of what customer service means. Those tellers should not be working there or dealing with guests.
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June 2021 by Mishal A.
Larry helped me with a quick cash withdrawal. He was really helpful and friendly. Made my day!
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September 2020 by Leth R.
I went to chase bank yesterday 9/16/ 2020 to open an account but I cant find someone to assist me.then a guy approached me and told me he need to schedule me late in the afternoon.so I told him i will just comeback early tomorrow for walk in but told me he cannot guarantee someone can assist me.fortunately went i went back today , mr emmanuel "manny" manuel helped me from Scratch as this is my 1st time to open an account jn chase.he was able to help me step by step and made sure I understood everything. For me its a 4stars for chase and i commend your relationship banker (Mr Emmanuel Manuel) for job well done .5 stars for him.
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June 2020 by Malou S.
Nice beach and friendly tellers too. Best part, close to my home too. Happy this branch opened.
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April 2020 by Angie E.
I know people who work at banks are suppose to be very professional but they seem so rude at this chase. Especially if they don't like what you're wearing, they'll just look at your outfit as you're in there. People that work at this bank need to be a little more nicer.
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December 2019 by Kyla Patricia A.
Holiday rush at the bank is not fun but Corey made this bank trip as easy as possible. We had A LOT of rolled coins to deposit and she gladly took them all. She was so kind and nice and happily helped us through our many transaction. Thank you Corey for the great service!
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July 2019 by John Cruz H.
All machines are not giving out cash, no signs on the walk-up atms so there are multiple people running around with their heads cut off. Inside, no eye contact from tellers, only 2 tellers open with more than 15 people in line. One manager looking man is so focused on his screen, has not acknowledged anyone in the 20 minutes I've waited.
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July 2019 by Nathan K.
I came to the bank because I needed to get cash. 1 hour and 2 trips later I received my money. 1. All 5 atms were out of cash 2. All 3 out door atms were out of cash and there is nothing to let you know upon looking at them that they were empty. I took 10mins figuring out each one was empty. Why not put something up to let us know there's no cash? 3. Went inside and there was a long line probably because all their empty atms. With numerous open tellers only 2 people were working and 2 more people were at their desks leisurely staring at their phones. Why not get some more people working the tellers when you have no cash in the atms and lines are in excess of 30 min waits?? 4. After 30 mins in line I had to leave to an appointment as there were still 3 people ahead of me. 5. When I came back and told the teller all 3 outside atms weren't withdrawing cash she responded nonchalantly, " ya we ran out of cash." "We'll probably have more tomorrow." So in the meantime what can you do to make the customer experience more accommodating??? I shouldn't have to waste 1 hour, 2 trips, to get MY money. You guys need better operational management at this branch.
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June 2019 by Grace J.
Have an appointment with a financial advisor at 5; a gentleman stop by to say we"ll be right with you; another 30 minutes wait, finally a lady was checking the board; told her I have an appointment, and still have another 15 mins to wait. Wish you would have told me that they're busy and running late. That's the whole point of having an appointment.
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February 2019 by Julianna D.
I'd give them zero if I could. After 10 minutes waiting in line, Alex and co refused to help me because they close in 12 minutes. I even called in advance. How was I supposed to know they have more people to wait on after hurrying here as fast as I could after work and driving out of my way to get here? I guess if you need help, get here early.
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November 2018 by Anonymous C.
My husband and I came in to open business account and saw a woman standing by, she said nothing to us, no smile or greeting, she finally asked us what we needed (still without any smiles or offer us to sit or something). She then just started on her computer without saying anything to us or asking how we're doing or some show of customer service whatsoever. She asked if our company is member managed or manager managed, and I told her member managed, she said nothing. She asked what paperwork we have for our business so I asked what she needed to open the account, she said nothing. She had a scowl on her face the whole time! She looked at paperwork I handed over and finally said 'It's member managed', I just told her that, right? She proceeded with her computer again then asked us for ID's so we gave them to her. Still no word from her, not even a fake thank you. I finally thought to myself why am I giving this woman my business? I can get real human interaction somewhere else! CHASE - please train your people right! It doesn't hurt to treat your customers as human beings and not just another account you can earn from and meet your quotas!!! Some of us still want to be treated like we're welcome there and that you're actually happy to serve us! If you need me to train your people, contact me!!!