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January 2024 by Sally Wong
Very fast & efficient tellers.
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January 2024 by Beediantee Meagher
I called the 800 needed some helpe. We both agreed that I should go to the branch on Gellert. I arrived at the branch at 3:42 I was denied to receive help. I was told unless I had an appointment that is when I will get help. I asked to speak to the manager . I was told she is in a meeting. Not even 1 minutes Teresa the branch manager came . She told the 800 number should have told me.This is not acceptable. Is this how Citi bank operates?? Do we want to do business with Citi banks
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January 2024 by Beediantee M.
I would not recommend any one for this branch. Theresa Chew should not have treated me this way. I feel because I am Indian that is the reason I did not get any help
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November 2023 by Ali A
Citibank atm not in service !
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May 2023 by Luna Salaver
Lots of free parking. Friendly staff.
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December 2022 by Carol Guerra
Sure there may a wait at times, but staff is always so sweet, friendly and helpful. The location is convenient and parking is plentiful. I have no complaints at all. I think the low ratings are unfair to the wonderful, service-driven staff at this branch.
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November 2022 by Jerry Jiang
The worst Citi bank Branch in Bay Area ,Every time I visit, only 1 person behind the desk and 1 or 2 tellers. Extremely slow.
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July 2022 by Timothy T.
Gio was extremely helpful and friendly. He helped me reactivate my blocked account so that I can make withdrawals again. His service was fast and efficient.
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April 2022 by Kimberly H.
Branch Manager Theresa Chew was so wonderful. She walked me through all the options of personal and business accounts and helped me prepare the paperwork in advance so that I only needed to sign the documents and shorten my time at the branch office. Personal banker Mark B. Canlapan has also been very responsive, quick and helpful with the preparation of the paperwork and getting the accounts open and activated as soon as possible. I can't speak to the other people at this location, but Ms. Chew and Mr. Canlapan were very professional whom I highly recommend.
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January 2022 by Russell Jew
This place is never open during its normal business hours. This is the final straw. Finally deciding to leave Citibank. Anyone reading this should consider banking somewhere else.
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January 2022 by Elvie E.
Absolutely horrible service. I'm actually standing in line while writing this review. I came in for a simple cash withdrawal at 12:05pm, it is 12:45pm and I'm still waiting in line. There are about 16 people behind me and nothing is being done about this. 3 people walked out already as I'm typing this review. I am now late for work as it is my lunch break. Oh look at that, it's 12:48pm and It's finally my turn. 45 minutes of wait time is unacceptable. I understand that every business is now "short-staffed" due to the pandemic, but at least, have someone apologize in advance and let people know right away that there are long wait time while they're still in line so that they can plan ahead. We see other people behind the counter and we have no idea why they don't step up and help the one (1) teller that's doing it all. Ugh. Will I ever go back to this branch again? Most likely not. This has been the ~nth time this has happened and I should have learned my lesson already.
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December 2021 by Steven Lau
The worst Citi bank Branch in Bay Area ! I closed my account because of this and chose different bank that close to my house.Every time I visit, only 1 person behind the desk and 1 or 2 tellers. Extremely slow. This branch only good for ATM. Nothing else.
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August 2021 by Marcus S.
I never had many complaints about Citibank even though all my friends always asked me why in hell I keep that account opened. Also the fact that there's no many ATM s in the city. Today I needed to pay some particular bill by check and I dont have checks (in 2021 we don't really use checks). I have a very basic account that's $10/monthly fee. I went to the agency and I found out that in order to have a basic piece of paper (check) I'd have to upgrade my account+pay $25 for 100 checks. The employees are very nice, but the services/tools that this bank provides us is terrible compared to the other big ones in the city. They should definitely improve whatever they offer to their customers. Now I understand what my friends were talking about. Fortunately I also have Wells Fargo, which sent me over 100 checks for free. I'll probably transfer my money to Wells Fargo and close my Citibank account, no need to upgrade anything when all the others offer me the same service. Stay away. You can't count on the service this place offer you!
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April 2021 by Peter B R.
I'll never deal with Citibank again. Every time I tried to call their 800 number I was disconnected. I agree with Mabel M. on the previous review. The Chinese manager should be fired. He was completely ignorant of the requirements for identification.
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December 2020 by Mabel M.
Chinese mgr., male, should've fired. I asked the teller when will the $67.00 be credited to my checking account as I didn't see it on my bank statement. The teller asked his boss and the mgr. told him to tell me that it will appear on the next statement. Next statement arrives but wasn't credited. Also that day there was a customer yelling in the line accusing me of holding up everything. All the mgr. was concerned about was the guy making a scene so he walked over and assisted the irate customer. I contacted customer service in Kentucky and she was very nice and credited the $67.00 to my account. She said all the mgr. had to do was check two screen and he would've saw it floating in the account. WTF is wrong with the mgr.? You're paid to resolve issues that come up. To say he's inept is too mild. He needs a performance review with his boss. Where's the oversights from the corporate structure here??? Something stinks in high heaven. Their management sucks. Poor customer service.
