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November 2023 by Leslie T.
We just bought a RAV4 Hybrid XLE. City Toyota offered the lowest price for this model. We are very happy with the purchase. Our salesman was Leon Chu and he did a great job as well as the other people there, notably Ling who is the contracts manager. Based on my experience I would go there again and I recommend anyone else to visit them to get a car.
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November 2023 by David E.
Purchased my new 4Runner here on Friday Nov 17th 2023. It was a great experience. Leading up to my arrival I had been in communication with German via email and I knew exactly what I wanted in my vehicle. He had it in stock and was able to hold the vehicle for me for a few days until my appointment time which he was very flexible and able to work into my needed schedule. Once I arrived he already had the vehicle ready and detailed for my inspection and test drive. I will say all the staff salesman were well dressed and polite and that's something you don't see anywhere these days, it defiantly enhanced my experience and I felt like they cared about my time just as much as they cared about how they presented themselves. Well German had the vehicle ready and we did the test drive and he asked if there were any other imperfections I would like taking care of, I found one minor spot on the paint and he had it fixed and the gas topped off again for me. Once inside he was very detailed in what my vehicle was going to cost, reviewed with me my needed documents to purchase and then gave me the details to their optional warranties. We came to a wonderful price of which we had spoken about previously and then before I knew it he guided me over to finance where I was given the final paperwork and made my signatures and that was it. Due to my original discussions via email and Germans very detailed replies I was able to be in an out in under 2 hours. Fantastic service and I look forward to purchasing any other Toyotas from City Toyota in the future as well as any accessories I need such as the TRD Wheels which unfortunately are sold out everywhere but I believe Ill be back as soon as they come in stock.
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November 2023 by Lucie M.
I received an email from Luis Calderon after I inquired about a Grand Highlander in the color Wind Chill Pearl.Luis was fast and responsive! We came in looking for the vehicle I inquired about today, he provided me a price better than I expected. I am happy to say, I came home with the vehicle and walked out knowing I made a great decision purchasing my new 2024 Grand Highlander!Honorable mention to Jose Noriega, Jose, our salesperson, was the kindest, most patient individual who understood and worked with our needs. If I purchase a car, I will come back with Jose, he is extremely honest and transparent.Ling, our finance person was extremely friendly and helpful, we thank her for making this process smooth and easy.We would like to thank these 3 individual for making this experience easy and pleasant.
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November 2023 by Jaivie R.
Marvin Luna was the car salesman that helped me purchase my new car! He was knowledgeable, patient, and helped me get the most out of my buck! I didn't feel pressured from him at all. Thank you Marvin for being helpful and making my car purchase experience easy and smooth! I recommend him to anybody looking to buy a new whip!
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November 2023 by Tim B.
WOW! We just bought a new car from City Toyota. A great experience all around! Everyone was very helpful and friendly. If you are looking at buying a Toyota, this is the place!! Marvin Luna and Zoey made the experience smooth and easy and went of their way to get the car there quickly for our daughter. From Sales to Finance, everyone was just great!I can't say enough about how nice our experience was. Not your stereotypical dealership experience. Will return for any future Toyota purchases!Thank you Thank you, City Toyota!
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November 2023 by Bhuwan Chandra
I went to the Toyota store to fix my tail light with a scheduled appointment at 1:30 PM. The day before, I had placed an order for the required part over the phone. Upon arrival, a gentleman assisted me with the paperwork and informed me that the work would be completed by 5 PM. Unfortunately, I ended up waiting for four hours, only to be told that I had ordered the wrong part.While I understand that the mistake was mine, my concern is why it took them so long to verify whether the part I had ordered was correct. It was disappointing to spend my day off at the Toyota store and not have the issue resolved. Efficient and accurate service is crucial for customer satisfaction, and this experience fell short of expectations.I hope that by sharing my feedback, the Toyota store can address and improve their procedures to prevent such delays and inconveniences for future customers.Overall, my visit to the Toyota store was not worth my time and effort. I hope that they take this feedback constructively and make the necessary improvements to enhance customer experiences.
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November 2023 by Rosalie Encenzo
Recently purchased a Toyota 2023 Highlander Bronze Edition which was a special order. Fun to drive, Love it !Outstanding personalized service.
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November 2023 by Aaron L.
I was very impressed with the professionalism demonstrated by the city Toyota staff. German, our sales guy was very patient and helpful in getting us our perfect vehicle. I went to 4 different dealerships before this one as it was my first time buying and city Toyota was by far the best experience.
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November 2023 by Robert Wright
Had an appointment to view and finalize a purchase of a Rav4 Prime that Chris had previously arranged to have brought in. We were meet at the door by Donovan who was obviously waiting for us and after a brief visit with Chris, Donovan took us to the vehicle which was fully detailed, charged, fueled and ready for a test drive and delivery. Donovan was professional, courteous (and fun) and EXTREMELY knowledgeable about the vehicle features that he quickly yet effectively went over before heading out on a test drive. The balance of the purchase process went quickly and smoothly and would highly recommend dealing with these good folks.
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October 2023 by Rupert wu
We reached out online and they responded in time. Also gave competitive prices and being honest and transparent throughout the process. Kudos to Alex who helped us through phone and messages to save us several unnecessary trips. Also kudos to Louis who sped up the paperwork process since we had a tight schedule. Will recommend!
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October 2023 by Airi M.
Leon C. helped my mom and I find and reserve a Corolla Cross Hybrid that we've been trying to find for months! He was super attentive and answered all our questions. He also gave us a detailed run-down of all the functions and buttons once the car arrived. Super happy that we were able to have him in our journey!
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October 2023 by Roman G.
I want to share my positive experience with the Toyota sales manager Kate. She proved to be a professional in her field, and my car purchasing experience was seamless thanks to her diligent work.It is essential to highlight that Kate is proficient in both Russian and English languages( She is from Belarus). This made the communication process highly convenient and clear. She effortlessly explained all the technical details and features of the car, which allowed me to make an informed decision about the purchase.My Toyota car purchase became a pleasant experience.I highly recommend Kate as an excellent employee at this car dealership.
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October 2023 by Renato K.
I originally visited Autonation in Hayward to finalize my purchase. I have to admit that I left hastily upon learning that I'd have to submit a credit application even though I told the Sales Rep about being pre-approved w/ my CU. He never informed me about the 'backup' contract process, nor did he work on my accessory requests. I was ready to drive that Lunar Rock TRD Off Road Prem off the lot but he left a sour taste in my mouth. Headed to Putnam Toyota soon thereafter and frankly that place felt like a ghost town. I finally went back to City Toyota after all of that and was greeted by Isaac whom was directed by Lawrence, my initial point of contact. I want to thank Lawrence and Isaac for providing excellent and courteous service for my 4Runner purchase. I arrived at 7pm and got out by 830pm with my new ride and I couldn't be happier. From Isaac to Ben at finance, it was exceptional service all around. I hope to purchase from City Toyota in about 5yrs or perhaps less. They're that good!Additionally, I was so happy to hear that if you buy from City Toyota, you're granted a discount, typically within a month, on accessories for your vehicle. I encourage everyone looking to purchase their vehicle to stop by this dealership and give them a shot! You won't be disappointed.
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September 2023 by Joe S.
One of our best new vehicle purchasing experience! As a AAA member, we're entitled to TrueCar special pricing. After reviewing 6 different offers from various Toyota dealers, Leon Chu was able to offer a very competitive price and deliver the vehicle with specific specs we're looking for, without all the other add-ons that I'm not interested in. It did take a while to get the vehicle but Leon stay in touch and kept me updated.And to top it off, Ling (I believe that's her name) the Finance person was a pleasure to work with! This is the first for me. Not your typical dealership finance person trying to squeeze you for your last $, without a smile.I highly recommend this dealership.
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September 2023 by Moiz Qureshi
I recently had the pleasure of buying a car from City Toyota in Daly City, and I must commend their outstanding customer service. Right from the word go, our salesperson Aida demonstrated exceptional professionalism and dedication.We initially reached out with an interest in a promotion we found online for a Toyota Crown. Unfortunately, the car had already been sold that day, which could have been a huge disappointment. But, Aida, being customer-centric and proactive, liaised with the General Manager and ensured that the promotion I was interested in was honored.In addition to this price consideration, Aida went above and beyond to secure the exact car trim and color we wanted from another dealership. This proactive measure showcased her genuine interest in not only fulfilling a customer's needs but her keen efforts in exceeding them.Our in-person experience at the dealership met the high standard set by our initial phone interaction. Step by step, Aida walked us through a test drive, patiently and comprehensively answering all our questions.In the end, thanks to Aida and City Toyota, we got the best deal for a Toyota Crown; a deal that no other dealership was able to match. I highly recommend City Toyota in Daly City for its exceptional service, customer care, and competitive pricing. To potential purchasers, seek out Aida if you can - she turned what could have been an arduous process into a joyful and easygoing experience. Thank you, Aida, and City Toyota!