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May 2023 by Maria D.
I took my daughter in to have her ears pierced at Claire's today. We made an appointment but I think walk up would have been ok too. We got Bri and she was so friendly & professional in how she explained what she would be doing and in choosing the correct pair of earrings that suited my daughters ears. She marks out exactly where she will be putting the earrings & asks for approval which I thought was great. She used the piercing gun and it was a quick process in both ears. My daughter didn't feel much pain and said it was a lot easier than what she was expecting! Thank you Bri!
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May 2023 by Aniket Pujara
Mia and Vanessa did a great job
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April 2023 by Lars A.
the previous reviews for Bri are spot-on. she did a perfect job on my ear piercings! definitely recommended!
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March 2023 by Inna Velyka
only one worker, but how fast and skilled! disinfect everything many times - before and after ear piercing. At the same time, it handles sales at the cash register. just an irreplaceable girl! pleasant to communicate with! Thank you and I will definitely be back!
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February 2023 by Kimberly K.
Great experience. The one in serramonte. I had so much anxiety in the beginning but they made the experience better. It was a fast pinching feeling. I got my double piercing done. And great instructions.
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December 2022 by Mari
Went In to see what my daughter wanted for a Christmas stocking stuffer gifts she decided on nails so I asked one of the associates to help me lie that the nails are not to be sold so that way I can buy them secretly!!! Thank you to the staff for pulling that off I really appreciate this favor great customer service!!!!
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December 2022 by Marissa G
Went In to see what my daughter wanted for a Christmas stocking stuffer gifts she decided on nails so I asked one of the associates to help me lie that the nails are not to be sold so that way I can buy them secretly!!! Thank you to the staff for pulling that off I really appreciate this favor great customer service!!!!
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September 2022 by Nikki Gossett
We took our daughter to the location inside Serramonte Center to get her ears pierced and I can not say enough good things about the associate that helped us. Bri was an absolute blessing who was beyond patient with our baby girl. Our daughter really wanted her ears pierced and talks about it all the time, but has sensory issues and doesn’t like people touching her. However, Bri was so kind and patient and made our daughter comfortable before she pierced her ears. I will say this was our 4th trip to various locations and every time we would leave with no piercings because she wouldn’t let anyone touch her ears. So a HUGE thank you to Bri for helping her overcome her fear and allowing time for her to get comfortable while piercing her ears. Associates like you are very few and far between and we appreciate you so much!!
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July 2022 by Lexie Tillotson
They have really cute stuff, reasonable prices and the staff member who pierced my daughter's ears was truly delightful. Always a terrific experience at Claire's.
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May 2022 by Michie M.
I was just shopping around Serramonte Mall today and thought I should get my ears pierced, so I went to Claire's. I was immediately greeted by Bri. Very nice sale associate and she pierced my ears on the spot. Lots of selections for the basic stud that you have to wear for a month. She knew I was a little nervous and she was very pleasant to deal with and made me feel very comfortable. Awesome job because my ears don't even hurt. This store is extremely stocked full of everything accessory related. It's clean and fun to walk around and look for stuff you didn't even know you needed. If you want to get your ears pierced, this is a great place to start. Ask for Bri and she'll take care of you.
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April 2022 by Stephanie B.
I only gave this place a star because they deserve one star for having a large selection and being somewhat organized. They lost out on 3 stars because of their customer service. I went there yesterday with my friend and her 10-year-old daughter about 3pm. The line was very long and somehow two lines had formed in this very small store. We got in the line and waited patiently directly in front of the cashier for about 15 minutes. While we were in line we noticed a separate line for me because the first one was going out the door. When it was it was our turn, the people who recently got in line moments before we were called after waiting about 15 minutes cut us! Even the cashier said they were here first and the customer argued with them and would not move and then the cashier proceeded to take the subsequent customer and that line instead of all the customers who were there first. We got upset and just left the store very bad customer service they need to have signs on the floor saying wait here. And also an actual manager they are on the weekends to handle the crowds.
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December 2021 by Vanessa Johnson
Easy to find items, no line!
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October 2021 by Adriana C.
I was hoping to get my ears pierced so I stopped by to ask if one needed an appointment or if walk ins were accepted. The sales person said they did walk ins, so I asked would now be a good time she said yes. Great, I filled out the paper work, looked at the earrings while the only sales person was ringing up customers. I'm usually a laid back and patient person but i found it ridiculous that I waited over 30 minutes. I know it's not the sales persons fault that customers kept on coming in and wanting to check out, but i was a potential customer as well. They should really implement a rule where after so many minutes they should continue to help out the customer waiting to get their ears pierced. I waited for over 30 minutes just watching people lining up to check out. It was a waste of my time because in the end they didn't even have the earrings that I wanted in stock. Which could have taken 5 minutes or less if I were to be continuously helped out.
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October 2021 by FAS. PAINTING Vicente Alberto Martinez
Very nice place
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September 2021 by Ali V. Novruzov
Claire's is the first place which did my first piercing today, and I bought my first earring. I would like to say that, I'm very happy with their staff and my earring. Thank you for everything. I prefer you to do your piercin there, because it was 0 pain. Zero pain was what I felt exactly. They also have buy 3 get 3 deal, and nice piercings for birthmonths. You can get stainless steel, white gold and yellow gold. Both of golds are 14K. So, what I mean is you are lucky that they are gonna piercing you, and you are going to find best choice for every price range and will be happy at the end. Thank you for reading, I wish you great day, and nice evening. Take care yourselves. Plus they give you free after care cleaner. Don't hurry, there is enough for everyone.