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March 2024 by Jennie T.
Noel in the shoe dept was the best! He asked about my preferences and how I felt about my past shoes I've had. He spent a lot of time with me and shared his knowledge to make sure I got the perfect shoes for the gym. He also brought out a lot of choices to make sure I was happy with my pick. See Noel for the best service!
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February 2024 by Kevin Towler
Stopped in to buy a helmet for my son and Michael from the bikes department was incredibly helpful, knowledgeable, and friendly. He recommended the perfect infant bike seat and gave tips on how to install it and ride with it. Great customer service!
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December 2023 by TF Vang
Not a very customer friendly place and when there is a pricing error on their part they will not honor or own up to it like normal businesses will. Rather do business with places that will charge for items how they are displayed and own up if pricing error is their error not act like customers opinions are no matter to them. Hope this company goes out of business and regret ever spending money with them.
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November 2023 by LHZ
Christian was amazing in the Men’s Shoe section! He helped me figure out the type of running shoe and size, plus gave me recommendations on the best brand for my feet / walk style. I basically got a free podiatrist consultation plus some great Asics shoes. He went above and beyond, thank you Christian!!! I’ll be back for any other shoe needs.
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October 2023 by marco miguel
I want to report the terrible service I received, the employees are very rude.. they don't like helping customers, you ask yesterday what the product is and they point with their finger where the product is but they don't have the courage to take you to the product!! This store is very beautiful and has great products, but I believe that the employees should have training to know how to deal with customers. I would also like the store owner to arrive one day and be mistreated or poorly served. Who knows, the service would be better. I'm reporting what many would like to talk about!
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October 2023 by scottj Robinson
It could be a lot better they need a lot more salespeople on the floor customer service is okay but it could be a lot better too
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September 2023 by albertolimabalderas
I went to buy a pair of sports shoes costing $150, I was waiting for approximately 45 minutes for someone to serve me and until I got closer to where the staff comes out and despite a person helping me, his name is David, I told him that He brought me some tennis shoes like the ones I liked, he reluctantly brought me a box with only one shoe, I waited another 10 minutes for him to come out and I said goodbye to go inside where I was stuck, he almost pushed me out because that area is only for “ workers” is a terrible service. and that David is a worse employee, he has a job and he doesn't do it. Of course I didn't buy anything, I went to another store where they gave better service.
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September 2023 by Becky Marfil
Noel is an exceptional employee assigned at the shoe section. He is courteous, friendly and very accommodating. We will always come back and look for him to assist us. ??????
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July 2023 by Josh Goldberg
Clean store, nice staff. No bags so bring your own.
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July 2023 by Maggie Mei
Poor customer service over the phone. Staff did not want to help check inventory and hung up abruptly.
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June 2023 by Joshua Nicolas
This 5 star rating goes out to Noel in the running shoes department. He helped find the right shoe and was very detail oriented about the different options I had.That level of customer service and knowledge deserves a 5 star rating and will set the curve.
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April 2023 by Stephen Nocita
Big store, big selection.Management apparently doesn't believe in customer service, as service is conspicuously absent.For example, 1 staff available for 20+ potential customers in shoe department, on a busy Sunday afternoon. Many potential customers left after waiting 25-30 minutes for assistance.Probably ok for off-the-shelf purchases where sizing unimportant.
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April 2023 by Juan Orozco
They have plenty of equipment for sport-related activities. Place to go when I need something for my soccer ⚽️ games and can't wait for online orders.
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March 2023 by Adriana Juarez
My son needed soccer cleats and I was clueless. Everyone was very helpful even though they didn't have what we needed but they helped me in ordering some online.
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February 2023 by MaiLee Mai
Just came from store and was interested in some roller skates but the one that fit me were obviously used. The wheels were dirty and there was still pieces Christmas wrapping taped to box which was also torn. I asked if they were willing to mark them down and they refused. I can't believe they expect someone to pay full price for something that is used.
