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November 2022 by Jonathan Z.
My wife and I decided to open a CD account and we found east West Bank had a special offer. This branch is very close to us so we chose to come here. We are very satisfied with the experience there with Ms. Lo (Eunice). She was very helpful and polite. Definitely recommend this place to our friends and family.
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June 2022 by John A.
This bank is terrible. They took in $1000 cash that I had to deposit and then sent it to the Secret Service telling me they believed it was counterfeit money. I know it's not counterfeit money and now it is in the hands of the Secret Service and when I ask the bank to follow up with the Secret Service they refused to do so. So I'm out of thousand dollars. Not fair.
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March 2022 by Kilo K.
Had an appointment with Alan the investment banker and he was extremely unprepared for the meeting. He kept apologizing for not send me the info by email earlier and spent the first part of the meeting looking for the paperwork. What made me walk out of the meeting was the bank manager came up and asked Alan to come speak to another customer in the middle of our meeting. Allan excused himself and said he would be back in a minute, but after 5 or 6 minutes, it was obvious that he was not coming back anytime soon. I just got up and left. I will not come back to this branch and would rather drive to the San Mateo branch if I have to do any in person banking.
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December 2021 by Peter Lin
Bad sevice ! All staff are bad & slow !
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August 2021 by Dexter D.
Mom wanted to make a withdrawal from her checking account. When we stepped into the branch, a teller waved and called her to her window. She recognizes my mom and helped her with her transaction, asking several times how mom has been and mentioning that she hadn't seen her in a long while. I really appreciated that personal touch. It's so rarely seen anymore.
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August 2021 by Wayman W.
Wow! Chen Taiji Abbreviations? In business, you address the person by the name that you give. Its forward thinking and presumptive to shorten their name without your consent or approval. Did you give them your consent? A little patient and relaxation is needed with your handle. I find the staff to be friendly, cordial and extremely helpful.
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June 2019 by Fred Hickethier
Tellers are always friendly and accurate. Rarely any wait time except for the beginning of the month, and they are open till 5pm on Saturday which is great. The only thing that can be seen as wrong is the j*** customers who give this branch 3 stars or less. One of the best staffs of any bank branch of any type in the bay area.
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December 2016 by Chen Taiji
Worst teller... Manager is better than the SM branch on 4 st. At least manger in this branch knew Tony is short for Anthony, Bill is short for William... Need training for teller!
