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September 2023 by A. L.
Yo if you need shoes then COME HERE. Two shoe queens were working and helped me swap my Doc sandals for a new pair and the entire transaction was SEAMLESS. I've never had a better shoe shopping experience I swear. It was a VIBE. I felt like I walked in and had my girlfriends hanging with me helping me shop. They were sweet, honest, funny, and it was just the best. Wish I got their names but I know one was the new manager there! THIS was some real customer service!! Made me feel so chill. Ready to go pick up a couple more pairs and down to make the trip from the city over there just to shop with their help haha.
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August 2023 by Jorden Moreno
A worker named Cathy was helping me and she was very rude. Used vigor language while speaking to her other coworkers, it seem like she was in some type of mood that I had nothing to do with and on top of that she smelt like straight marijuana. If I could put zero stars I WOULD! She needs to be fired immediately not only for being unprofessional, it is also how she displays her self visually and scent wise. Never again will go to her.
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March 2023 by Ivy M.
The employees here do the bare minimum, just enough so I can grab my size, try it, and buy it. Don't come to journeys looking for good customer service, come here because you have to buy some shoes.
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September 2022 by nicole rogamos
I bought my first pair of doc martens today, the three guys working today were very chill and we had a nice chat ?
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June 2022 by Giselle R.
This Journeys has the best employees! Walked in the store and was immediately greeted. Julie answered all the questions I had and gave some great recommendation as well, she was very helpful! I'm a women's size 5 so it's difficult to find sandals or heels in my size but they had the Birkenstock's I've been looking for! Thanks Journeys!!
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December 2021 by Jessica G.
Came in hoping to get a couple pairs of shoes when manager Amya was so rude and rolled her eyes at me when I asked to get my size. I asked again and instead she completely ignored me and walked away
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December 2021 by Karissa G.
wish i could give 0 stars manager is terrible. dont shop here anymore from a bad experience with her. doesnt deserve to be a manager. such a shame...
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August 2021 by Gladys M.
That store is nice they have very nice sales person and the manager Bella too but I heard she left because of the site manager "Laura" she the one that need to leave because she is rude/mean and don't treat the staff with respect. They are all young and they need someone there that understand them.
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June 2021 by Armando L.
If this have and option - minus will be -5 they have no idea i understand they are very young with no experience but they should have 1 person running the place teaching them !! Purchase jun 1 still waiting for my shoes go to store and they have no clue about my order They try easy to go around and say we dont have any order easy quick answer i dont see it ! Quickly!! 3 times going to the store waste of time !! Advice hire at least obe person with experience its a lot of okder people looking for a job !! Your Customer service at this store it sucks !!
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April 2021 by Tina C.
Had to write a review specifically for Shaymaa. Customer service is not dead! She really took her time explaining to myself/daughter about her Doc's and went above and beyond to locate some for her! Such a sweet girl. Beyond helpful! Thank you!
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November 2020 by Inez V.
Delvin and Josh were great!!! Very kind and helpful right off of the bat. I had a bad experience at another location where they ordered me the wrong size for my online order. Delvin took care of it right away. The system was experiencing a glitch and Delvin took the time to figure out the issue to make sure that my exchange was processed correctly. He made sure that I was aware of what was going on and that I had a pleasant experience regardless of the issue. I felt that he communicated and asked for help in a very professional matter, especially for working there for only one month. Josh was also very helpful in helping my find a gift for my brother. He had no problem holding the shirt up to his back for me because I told him that he had a very similar built to my brother. He held up the size large in the Goosebumps shirt because I was not sure if it would fit and it was the only size left in store - I had my heart set on that shirt. He suggested that I ordered the shirt online. Not only did I order the shirt online but we also had a great conversation about the Goosebumps series that we grew up with as kids. I would definitely shop at this location specifically because these two were so welcoming, understanding and professional! They turned my previous negative experience into a positive one.
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November 2019 by Marilyn L.
This really a good store all the stuff & their stuff are wonderful people . I got myself a ladies sperry & a Ken Ken bag . Shout out to Cynthia Shaymaa Kayla & Matt & everybody there . Thank you these millennials is very efficient & hands on 5 stars
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August 2019 by Crystal A.
Yay back to school shopping said no parent ever... my kids tend to be kinda picky when given the choice to pick out their own shoes and more often times than not most stores don't happen to have their size in stock. Okay okay let me skip the rant. We were approached by this super cute girl with bomb nails named Havi. She literally is the epitome of what good customer service looks like. My kids picked a bunch of shoes to see which ones they liked best and which ones were in stock in their size. I'm so used to getting complaints or an employee being annoyed with my kids not being able to come to a decision but she happily helped us decide and didn't mind pulling shoes from the back for us and making suggestions. My kids and myself included left the store feeling satisfied. This girl deserves a raise go Havi!
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August 2017 by Alysa B.
I'm really happy with my recent trip to this store and a specific employee named Mary Anne. The Journey's at my local mall closed a long time ago so it was nice to see one open at Serramonte. The service was great. I was looking for new shoes for the school year so I ended up trying on a lot of them, but the girl working there (Mary Anne) had no problem bringing them out for me. When I finally found a pair I wanted to purchase she gave me a huge discount on them just because my birthday is this week. She mentioned that it's her sister's birthday, too. Anyway, it was really kind of her to go above and beyond like that so I thought her store deserved a great review. I would genuinely recommend this Journey's to anyone in the SF area looking to buy great shoes for a good price.
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March 2017 by TK B.
We found Journey's at Serramonte after a long search for Heelys shoes. The staff at this location was great to deal with on the phone and in the store. We received very good information, fittings, and eventually we bought a pair of Heelys from a very kind female store manager. Overall, it was some very good service, and I always prefer to buy shoes in person rather than online. Thanks!