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March 2024 by Tyrone Valdez
I've bought a few pieces at Kay Jewelers, and my most recent experience there can only be described as A+. I was looking for an engagement ring with my partner, and received friendly, attentive, and honest help from Belen and Russel. Long story short, we ended up buying a ring, not only because we loved the option we chose, but due in large part to Belen and Russel providing us with the information we needed, without the pressure to buy that we had come to expect from a chain store jeweler. It honestly felt like we were buying jewelry from family, from my favorite aunt or something akin to that. Anyway, I can now count myself as a loyal Kay Jeweler customer, and I would wholeheartedly recommend this location to any of my friends.
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March 2024 by Dom T
Belen was an amazing customer service rep, she was so fun and sweet, would buy jewelry from her any day!!! ❤️ bought 2 chains from her!
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March 2024 by koala takoyaki
Really appreciate Juan’s help!
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March 2024 by H S
Juan the assistant manager was very helpful and provided good customer service related to a warranty.
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March 2024 by Audrey Campbell
I got my beautiful engagement ring here, in store, and bought my mans ring online and picked up in store. We both got the full protection plan and thankfully so because we also got both our rings resized. They took photos of the serial number on my diamond to ensure it was the same when it was returned. I am absolutely in love with our rings from here and might have my eye on a few bracelets as well now lol. Also shout out to Kristel for helping us out and also everyone in store was always very nice and professional.
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March 2024 by marcos cuevas
Juan was great, attentive to detail and very helpful throughout the process, thank you Juan
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January 2024 by Edgar Hernandez
Kristtel and Juan were very friendly and kind. I highly recommend them.THEY SPEAK SPANISH
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January 2024 by Yen Diep
Belen has done a wonderful job in selecting the right earning for us
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December 2023 by Raymond Crawford
I've been shopping with Kay's Jewelers for years on top of years with Kristtel Pagaron who is the manager at the Serramonte store. The best salesperson ever. I've known her for over 15 years which was when I first met her at the stonestown store. She was very informative and helpful in picking out all my jewelry purchases and that's been a lot. I will continue to shop with her because I trust her judgment and expertise when it comes to quality merchandise.
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December 2023 by Jason Delumpa
Juan helped me pick out a perfect ring for my perfect partner! I highly recommend speaking with Juan for his services!
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December 2023 by alicia hasson
Juan was great helped me with my purchase if you come to Serramonte location ask for Juan
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December 2023 by Adrian ζ
Kristtel Pagaran, you are an amazing manager and salesman. You’ve been great to me and my wife for the longest time you treat your employees and customers with equal and respect you don’t make anybody wait or feel left behind or feel like they’ve been waiting long. You’ve been consistent, honest and amazing to deal with From fitting rings to resize them to make sure it’s the right gold or right thing that your customer needs and you don’t sell from customers to employees until your store. I see why you’re a store manager keep up the great work.
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December 2023 by Favio Parreno
Juan, excellent customer service. Helped me buy a gift for my mother for Christmas and myself all within my budget range.
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December 2023 by Jazmin Miller
Russel is amazing!!!!!
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December 2023 by Dora Martinez
Young Juan's attention was very good, he helped me a lot, thank you very much Juan.
