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November 2022 by Big Mitri
Some staff here is lazy or seem like they have attitudes. Alot of times they dint even have the size shoe I need for my son
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October 2022 by Patsy Gonzales (P.G.)
Very very rude.
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February 2022 by Patsy Gonzales
Very very rude.
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February 2022 by Jorden M.
The girl with thick eyebrows and lashes don't know what she is doing, I believe she is short and asian and her name is Desire??? She was rude and unprofessional. Never buying my nephew shoes there ever again Wack a** store and Wack a** mall.
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December 2021 by Lonnie Beard jr
My grand baby shoes store like the different choices
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February 2021 by Mikey Castro
The beautiful employee that helps us was friendly and helpful. She had know problem goin to look for what ever shoes we asked for (we sent her a couple of times).and she returned pretty quick .made us feel welcomed . I went for 1 pair and left with 2 pairs.
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May 2019 by İrem S.
When we went there most of the time associates chatting each other except of helping customer. One White Asian guy helped us and he called my husband homie , bro !!!! It was not acceptable service ever !!! I wish I can reach his manager and tell them how to talk with the customer. You can't call your customer homie or bro !! Someone needs to tell you. After that other lady helped us. Most of the time they don't have enough size so they send us other big footlocker. I like footlocker but I'll start ordering online ! It's cheaper and better customer service ! At least no one calling me homie !!
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May 2019 by Kris K.
WORST CUSTOMER SERVICE EVER. I MEAN EVER. Went in to find shoes for my Grandkid. When I walked the clerk, teenage white girl with longish hair working Thursday May 2 at around 6pm, asked if she could help me. I told her I'd look around then let her know. I found the shoes I wanted, waved to her as she stood by the cash register inbetween the 2 sides of the store, and told her I was ready. She told me she Could Not help me because she was watching both sides of the store. There was one other customer in the whole place and 2 clerks. Both clerks saw me asking for help getting a size. But the white girl was too busy being a security guard and the other one (short girl, maybe Hispanic) just stood there looking at me. I was literally refused service and ready to drop $80 on a pair of kids sneakers. Not only are their prices inflated, this store has THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. And I am old. I put the shoe back and walked out. They both laughed. Whoever the owner is needs to know their clerks are turning away business. I will never shop at Kids Footlocker again. Went to Sketchers around the corner, got great service and TWO pair shoes for Grandkid for $65. AVOID AVOID AVOID KIDS FOOTLOCKER AT SERRAMONTE. Go to to Sketchers instead. Or anywhere else. Anywhere. I dont know why shop owners hire kids to run their business but it's a losing situation for them. Those two are complete idiots.
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March 2019 by Leticia Gabriana
Lots of choices plus items on sale are branded. The salespersons are very courteous and helpful.
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March 2019 by Mary Straus
It is a kids shoe store. The staff knew how to work with the kids and they were able to help out with a variety of shoes.
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March 2019 by Glenn Julian Ramos
Staff very kid friendly. They were able to have my nephew stop moving around so much during the fitting. Kid happy I'm happy
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September 2018 by ELOENIA REYES
They never have the size of my daughter. If they do i dont lime the shoes! Size 9
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July 2018 by Village Idiot
While the young man that helped my daughter with her shoes was very kind and helpful the cashier was not. When asked about using the fitting room. She answer “out of orderâ€. And when paying for my daughter's shoes, she just spits out “debit or credit?â€. She's doesn't want to work. Period. 7/15/2018 5:00 pm
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March 2017 by Glacius Returns 2 The Ice Age
Great selection of shoes for the kids.
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December 2016 by Ana D.
I had a pair of Curry's I needed to exchange for a bigger size. I came here expecting to exchange for the size I wanted bc prior to arriving at this location I was at another kids footlocker and hey informed me that the size I needed was at Serramonte. Long story short, I get here and the size I wanted wasn't available. Of course I was a bit frustrated but the sales associate was able to help me anyway. She ordered the size I wanted and charged me a shipping fee for the shoes to be sent to my home. No big deal. I wish the first kids footlocker I went to would've accommodated me the same way. So now I know, the customer service is better at this location. I will continue to come here (even though there are other locations closer to where I live).
