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February 2024 by KaliTheTinyElephant c.
very rude workers. Yelling at us for looking at beds. This man was presumptuous assuming we didn't have money to purchase said beds. Along with that just bad customer service.
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February 2024 by Jorge Pineda
Not the store it used to be. Need more workers
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February 2024 by Reb K
Nice store. Clean. But where are the employees???
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February 2024 by Eduardo Rodríguez
I liked it, you are distracted, there are many places to see.
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January 2024 by Billy N.
I am not happy with the customer service here. Everyone seems to be always mad, and the cashiers are very rude pacifically down stairs in the men's department they don't seem to have interest in helping and there always on there phone texting which is very rude in my opinion they really need to clean up the mens areas every time i go there , there's clothes everywhere on the ground. Last time i was there the cashier (female) glasses tan skin was very rude to me just because i was trying to open up a Macys card she was telling me they only can do that at customer service desk which is a lie and she basically just didnt want to help , please fix these problems if you look down below all the reviews are pretty much saying the same time poor customer service and rude workers down in the mens department
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January 2024 by ROMMEL RIVERA
Great place we to shop for we anything. Not to crowded .they added toys r us too.
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January 2024 by Amanda Lennox
This Macy's location has lots of parking, it is easy to get to because it is right off the freeway. There are always sales going on, so it is pretty easy to find what you're looking for at a reasonable price. There are two floors in this department store. My favorite section is on the second floor and it's called "Backstage" and that's where all the discounted items are. I recommend checking it out because there is always something new for such good prices. The downside to this store is sometimes they seem understaffed maybe, because I have had numerous issues with trying to find someone to help me if I have questions. And there aren't a lots of cashiers open. Buy if you go on a slow day, you can be in and out in a reasonable amount of time.
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January 2024 by Jonathan White
During the holidays, I was wrongfully terminated. I worked seasonally in the "fine jewelry" department. The manager Chris Pinto (a bald head East Indian) spoke inappropriately to to myself and several other seasonal staff, and when I reported it to HR representatives Nicole Ramirez and Store Manager Robert Sleigh, I was terminated. A clear cut, open and shut case of retaliation. I will be suing. STAY TUNED and far away from Macy's Serramonte.
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January 2024 by perry moss
Nice big store with good layoutSurprised to find they no longer carry any Nike merchandise but still have a decent selection of other brands
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January 2024 by Norman Desmon
Women's department was lackluster and looked like a discount store....entire store has seen better days.
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January 2024 by Salvadorian
Located at Serramonte Center. Macy’s store with furniture, kitchen, appliances at the basement, Men clothing, toys and makeup and perfumes on the first level, Women, kids clothing, restrooms and the Backstage area with reduced prices are located at the second floor.
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January 2024 by Janelle Fried
has everything
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January 2024 by Joesph Gonsalves
Store needs updating!
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January 2024 by Miguel Antonio C
I got to say, my experience here was pretty good. I bought my wife a pair of Maui Jim sunglasses and the staff was very helpful. They had a very decent selection of eye wear and it made the process very easy.Parking was easy enough in the parking lot. Even though it was the holidays.Twenty-four hours later we were on a plane to Tahiti !
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December 2023 by Eddie E
poor customer service in the women's fragrance department. you get that "I am just here for a paycheck" kind of vibe here. It seems their motto is..."if you need help I'll just pass you off to someone else" and "if you need to be rung up just wait until someone acknowledges you" and "if we do, we'll make sure to ring you up without a word so we don't risk you ask for anything else". - Macy's women's fragrance department Serramonte Ca
