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February 2024 by Vivian Reyes
Excellent service, very friendly staff
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November 2023 by Heidi Qvist
I must say, I unfortunately don't have the name of the man who helped me the other day, only his employee ID # on my receipt. Of course, I can't post that on here. I would love to commend him! Long story short, he was very professional. I had to buy a new phone & he helped me to pick out a new phone very quickly. I cracked the phone face on my old phone (I'm a clutz). I wasn't happy with the picture quality of it,anyhow. Lol... I expressed to him that I wanted the cheapest phone with the best picture quality. He showed me 2 phones & had me set up for my purchase within 5 minutes of our interaction. Great salesperson! Of course the set up takes longer but, I'm giving him commends. He also helped me to pick out the case and a screen saver ASAP. I was wanting to get to the brass & tacks & he was very responsive, intelligent & knowledgeable of all of the products. I'm ? impressed & content. I will definitely be going back to that branch.
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October 2023 by victor mahakena
When I was there to add a number on my other phone somehow they added additional tablet on my credit card. The store had called me that afternoon after I was there in the morning to let me know that they over charged me for another tablet which I never purchase it. Supposedly it was mistaken (I'm not sure how that happened but it seems like someone there is trying to scam me) and they wanted me to come back to straighten everything out - so I told em the I will be coming in the next day. Then I was there at the next day and told the person in the counter that one of you guys had told me to come by to fix this and the guy said "no body had call me" he was referring that the fault was in me and I tried telling him that some one from the store calls me but he said no one supposed to call you... no such thing. He wasn't very helpful and make it look like I made this up and try to accuse my wife could be doing it behind my back - which is not true. I was very upset and angry, so I decided to call the corporate office - which they have been very helpful and understand of the situation and very appolgatic even though is not they're fault. She helps me to do grivence for the store and file complaint about them. Never gonna come back to this store again. The representative even suggested me to not come back there again. I will take my business somewhere else. Soooo very disappointed.
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September 2023 by Santos A.
I went in at 2:20 planing to buy iPhone 15, black men told me that I had to wait 30 min for him to show me the phone, he was not doing anything, 2 employees and just me inside the store, unbelievable!!
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July 2023 by Kenny Spiliotis
Worst experience ever purchasing a phone at this location in Daly City. Sales clerk sold me a phone without transferring my old ph#. When I got home I realized I had a different ph#. All my accounts were linked to my old ph#. I drive back to the store and he's not apologetic at all. In fact he was getting defensive trying to blame me. The whole ordeal took 4 hours of my time to get my old ph# back. The staff is garbage at this particular location and they don't care. Try a different location.
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January 2023 by Chap
It is a store that don't want to sell anything...sale people who don't want to sell.Just need a new phone bec may less than 2 year old SAMSUNG phone just stopped working. They did not even offer me a good replacement model or brand. Thought, a corporate store is far better than its dealers.If you dont like to sell, change job!
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January 2023 by Shirley Figueroa
Johanna and Linda were very helpful I could not get my phone to work very smart girls will be telling my friends about the great service
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December 2022 by irene lopez
Was just in this store yesterday, and very upset with them basically was lied to by a rude lazy employee who was obviously was misrable and didnt want to bother helping me by saying no this no that ect. I had a problem with one of my phones and she didnt want to be bothered with will be calling corp. She is a heavy set latina with the sour look . ..is all that i can say im trying to call manager now
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December 2022 by Trina Jones
Go see ms jhoana!!! She saved my phone . Recovered all my important information and educated me about google one . She's so patient and knowledge able .she makes you feel you are taken care off and not ripped off .
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December 2022 by Brenda Hurt
Came in because my phone was messing up . jhoana helped me fix my phone and educated going forth what to do . She is super friendly makes you feeling you are talking to a friend not a sales person .
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November 2022 by Alex X
Alicia was so helpful showing me how to use Google one to recover my pictures when I thought I had lost them all!
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October 2022 by Clare A.
I just arrived here at 6:45 p.m. on a Monday evening. On the website it says open till 8:00 p.m. and it's totally locked up. No sign , nothing,
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October 2022 by Chootajunky Moveon
They just lost a large sale . All three of the employees working here at 5:06 pm on 09/30 were standoffish and rude. Body language showing they have no desire to work here. Unprofessional and disrespectful. There are a plethora of other metro PCS to shop at. Hire people that have a little bit of decorum and hospitality. Disgusting. I will be sending a formal complaint to corporate or if the owner of this franchise would like to talk to me I'd be more than happy.
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July 2022 by Mike Anthony
Go see ms,joanna..very professional an know what she's doing with her product line...thanks again
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June 2022 by lourdes duarte
I went because I thought I lost my pictures and Joanna brought then back .She's very compasonate and helpful. While helping me she educated me on how to back up my photos. I don't know what I would've done if photos would not have been back. Thank You ! Would recommend ?
