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October 2023 by Dean B.
I love Mrs. Fields. I always go here and the cookies are normally very soft, chewy, and buttery. Whatever batch of chocolate chip nibblers I got was not the same as the millions of times I've gone here. They're so dry, the bad kind of crumbly, and it's like they dumped a ton of extra flour into the batter. The taste and texture is like if you put water and flour in a mug then microwaved it. Really disappointed in this. So dry and cakey. Where is the moisture? $12 for 12 tiny cookies that are especially not up to standard? Ridiculous. The cashier was also very rude. I came in a while before closing and they started turning the lights off and getting ready to leave. When I asked if I could still get cookies, they rudely asked me "WHAT DO YOU WANT??" Then when I asked for some nibblers, they sighed and angrily turned the lights back on and rudely packed my cookies. I understand its annoying when customers come in like 2 minutes before closing since I also work in food service at a mall. But to be closing 30 mins before you're actually supposed to close and then treating the customer like they came in 2 hours after closing?? Extremely rude.
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July 2023 by Alyssa nicole A.
my parents bought 50 of the cookies & told them to separate the cookies with peanuts n without peanuts since my sister is allergic to peanuts so thats what they did. when we got home my parents gave my sister the bag with no peanuts. she was eating one cookie & told us she was so itchy & her throat felt so off so my mom took the cookie she was eating n saw nuts from the milk chocolate cookie. we get that it might've been contamination since they do put the cookies in one tray on the display case but this could be life threatening and lead to something way worst. please double check on your cookies.
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June 2023 by Shelly T.
So disgusting, long hair was baked right into the cookie. What is going on behind the scenes of your shop.
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February 2023 by Stephen N.
Delicious cookies. We pretty much got all the cookie flavors. It was really good but it wasn't as soft as they usually were.
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December 2022 by Eduardo Perez
These cookies are some of the best I have ever had in my entire life. 10/10 will go again. Extremely sugary though.
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October 2022 by Cindy R.
I placed an order for this store on line. It says it can be cancelled anytime. I called to cancel 2 days before it was ordered for, and the store told me they can't cancel an order, only corporate can, and they have no way for me to reach corporate. I found the number and was told that corporate also can't cancel the order because they just can't. They can ask 1 person who I am told does all the cancelling for Mrs. Fields, and he may or may not. The store manager wouldn't call corporate and just said there is nothing she can do. Do not order from here - everyone pretends they can't help.
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May 2022 by Dana B.
Good ole faithful Mrs. Fields Cookies. This location or May all are discontinued the nibblers toffee Carmel crunch cookies, sad face. Semi-sweet milk chocolate, oatmeal and white chocolate macadamia are my go-to. Sorry no pictures of my bag just a random walk by. 12 nibblers didn't even make it to the car. Poor little cookies. I love cookie (in my Cookie Monster voice) lol.
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April 2022 by Cursed Nibbles
These cookies are some of the best I have ever had in my entire life. 10/10 will go again. Extremely sugary though.
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March 2022 by Rebecca B.
My childhood cookies! Whenever my mom would bring my little sister and I to Serramonte, we aways were guaranteed either Auntie Anne's or Mrs. Fields. Their nibblers are my guilty pleasure. They even sale cookies from the previous day for really cheap. ;)
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August 2021 by Bob D.
Extremely poor service!! We were charged for the same amount of price for their Chiller, they ran out of the regular cups, they gave us Icee cup which is much smaller! What a rip off!!! They should've informed us ahead of time before selling their product!!! That's 50% more on their profit on food cost!!! This is NOT how you run a business!!!! Highly NOT Recommended!!!
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July 2021 by Donna Barry
What a horrible group of people working at this Serramonte store location.They we’re rude, insulting and wouldn’t even give a 2 year old child a mini cookie. What has this world come to when a cookie shop is so selfish rude and greedy. Wow
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June 2020 by Tina R.
Yummmy! Delicious cookies and brownies! They are currently open for take out! Hurrah for the lovely scent of great sweet smelling cookies flowing through the mall again! I just love how their sweets are soft and chewy.
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December 2019 by Humberto Torres
Very good
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March 2019 by Cindy Leos
You need to try it !! :)
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March 2019 by Bevan Wang
Greasy & very sweet!
