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November 2023 by Hube N.
A great little shop I've been taking my last cars to for the past decade and more. No frills, no bs, just honest work. If you have any car troubles, give them a call, if time allows, make an appointment to guarantee a timeslot, because this shop can get busy.Oai and his team are always a pleasure to work with. Professional, quick, and will get the job done. If there are additional underlying issues, he will let you know and suggest a solution.While I wait for my car to be ready, Universal Cafe is just down the street if you fancy a hearty Guatemalan breakfast.
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November 2023 by Patrick Yao
As a long-time customer of Palace Auto Service, I am deeply disappointed and dismayed by my recent experience. My loyalty to this service center makes this situation particularly distressing. My visit was supposed to be simple – an oil and filter change, along with a quote for replacing wiper motors. After agreeing on the terms, I left my vehicle expecting the usual reliable service.To my surprise, upon picking up my vehicle, not only had the wiper motor not been replaced, but I found that the rear brake pads and rotors were replaced without my knowledge or consent. This unauthorized service was a shocking deviation from our agreement, resulting in unplanned expenses and a breach of trust.This incident is a stark contrast to my previous experiences and showcases a serious lapse in communication and professional ethics. It's disheartening to see such disregard for customer preferences and authorization, especially from a service provider I used to trust. This unethical practice has not only caused immediate inconvenience but has also made me reconsider my future dealings with Palace Auto Service.I urge others to be cautious – what once was a dependable service has now shown a side of unreliability and poor customer service.
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November 2023 by Ling T.
-- TLDR: Trustworthy - Experienced - Reliable - Educational/Informative - Excellent Pricing - Fast Service - Good Communication - My review as a long time customer who gets all my services done here big or small - -- Wow it's been 8 years i've been coming here (for context my car is 16 years old). I've never had any major services done until recently and I think that shows how well they've taken care of my car all these years. I've even previously asked if i should get xyz done and Oai gives me his honest opinion which is a testament to his character because they only work on what is required; i've since stopped asking because I know i'm in good hands. Pictured are the faulty parts they replaced (as they always inform you what's going on with the car). And as trusted, during this visit without asking, I was notified that my clutch was going to need replacement soon. He explained it was the reason why my car was not accelerating well. I was kinda worried it'd all cost a fortune cuz I know clutch costs a lot to replace but I knew Oai is fair and to my relief the pricing/experience was consistent. My car always drive out of here better than when it goes in. While waiting for my car I was having a good conversation/joking with Oai and fellow customers and that's when I learned that Oai's been in business for over 20 years. When you come, they're busy but also always manage to service you as fast as possible and have good communication along the way (compared to my previous auto experiences); the proof is in the pudding. We even took a picture to remember the moment lol but I'm not posting it to consider the privacy of the other customers. Especially a gem as a female customer who's been previously scammed by other shops. (Do a little research beforehand; or come to Palace Auto!) I fricken love this place; Oai, his team, and Palace Auto are a blessing to the community and I know I'm not the only one who thinks so. I always leave this place with my little car to zip around in full trust to go where I need to go because Palace Auto always takes care of it worry/trouble/scam free.
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November 2023 by Sheryl Maria F.
I've been taking my cars to this shop since I got my first car 10+ years ago. There's no other mechanic I'd take my car to. The quality of service is always top tier, and I got just about all my needs done here. Tire repairs + new tires, oil and brakes changed, tune ups, etc. And to top it all off, the prices are so fair and honest. Word of advice, call the shop before you head over! They'll always tell you the best time to come in if you know what service you need.
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October 2023 by Douglas “Doug”
Had an issue where a stud for the left front lug nut broke off on when I was trying to remove a tire with a nail in it. Mr. Y did a great job of repairing my vehicle and making sure I got it before the end of the day on Saturday. Also compared to other places his quote was very reasonable. Will pay him another visit in the future if I need further work done on my car.Services: Tires
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October 2023 by Joseph DiBella
I had a very good experience at this shop. I had work done on my 2012 Honda Civic before a cross country drive and the mechanic that worked on my vehicle was very friendly and helpful. They did not charge for more work than was needed and were very helpful.
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October 2023 by Asipesionau F.
I went to this shop today based on the reviews on Google because I had a big nail in my tire. The owner was very kind. He took my car and had someone worked on my car and in less than 10 minutes my tire was fix and the amount he charged was reasonable. I would go back to this place for service of my car. I definitely recommend this place! Great job!
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August 2023 by Louie Morales
They're very honest and trustworthy mechanics that would recommend to anybody in the area I've been Towing for Triple-A for 26 years honest and trustworthy mechanics. ??
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August 2023 by Aaron Boi
This place was a life saver drove from lodi ca,to a car show at cow palace. Thanks for the help with replacing my wheel stem. Great service and fast.
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August 2023 by Nathan M.
You know the pit in your stomach, the one that forms when the mechanic calls you and says "well, your X is broken, need to replace that, and then we need to replace Y too, and that requires Z part, plus labor, plus tax..." and you're expecting the worst? I was very relieved when I heard the total price, it seemed very fair given the damage. Plus Oai got me back on the road fast. I'll definitely be back next time I need a mechanic.
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May 2023 by Jun Karla
Unfortunately, today we had a bad day with this Mr. Y :(Our car broke down, invited by a friend to this shop . Before we tow our car to here . We called the shop , talked on the phone about the problems and pricing. Boss “Y” estimated $4,400 for rebuild the transmission, labor.. with warranty 12.000 mile . We’re okay. We contacted the tow truck and ready to go , we called him again to get the exact address and he said he gave the wrong price . It’s has to be done for $5,200 . Okay, that’s fine too . We need the car to be fix asap and don’t have much time to search around.2/ Yesterday tow truck was delivered our car there. Today , We went back there to see if he can do a small job on our other car , then see some new scratches on the back of the broken car . We just to let him know that were some new scratches , so he can make more attention on it , not meant to make him to fix or pay for that scratch … but he doesn’t respect he said he didn’t do anything with those scratches, that’s not he fault , he feel uncomfortable to fix this broken car for the first time with complaints like this … I said I knew my car , I always checked it around every day because I got stolen my both license plate a few years ago. I knew what is new mark on it . . I showed him that I also had a picture I took from yesterday when the tow truck on the way to here . I said I don’t meant you did it but it might be hit by some of your workers while they move it. He said nobody has move it since yesterday the tow truck just unloaded on the road and he let it parked on street NOT in the shop .. okay, now we feel disappointed. We ask if you park it on the road and accidentally someone hit our car , and you still said its not your fault … that’s it , more then enough. We don’t need this service anymore without respect and responsibility .After a few searches and calls we found a good place , with the same price but they included TowCar, warranty 24.000 mile double than Palace 12.000 mile . Estimated 5-7 days instead 2 weeks (Palace)Guys , please shop around there are many good choices nearby . Don’t be like us ;)
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March 2023 by J Luizz Sf
They did a good job on my suspension in the same day, it’s been 8 months since and no problems, prices are good
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February 2023 by Dan L.
Great auto repair place close to home. Honest and quick- much better than franchises which try to upsell everything. Less than $80 for oil change. I recommend
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February 2023 by Li Wang
Had a flat tire, went to the Costco tire center and it took them a day to *not* fix it. Then, went to this place, and it took 5 minutes for them to fix it on the spot.
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January 2023 by Elaine D.
A friend referred me here. I needed some maintenance done (oil change, tire rotation and a brake check). The staff was friendly, (Oai) helped me out. They were quick, good price and great service. I'd probably come here to do all my maintenance.
