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March 2024 by Mike S.
Zero star store. I will never come here again. Just spent over an hour and a half with no customer support, only to be told that it will take over another hour to get a helium balloon filled. NO. Meanwhile, at least five workers doing zero work. Management needs to fire all of them.
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February 2024 by Raymond S.
I received poor customer service this afternoon by TRN 95. She appears to be Filipino or a Pacific Islander. She has an attitude and instead of disputing what I was asking about, she should have come up with a solution. She didn't say thank you as I was done. She yelled out "next". #rude,#poorcustomerservice, #attitude.
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February 2024 by Pedro Hernandez
Nice.to show.festivals.
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February 2024 by Griselda Flores
Very good attention
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February 2024 by Murali
A big store for party items. This store is located near serramonte center in the second floor. Balloons, costumes, party items are available. The people are helping if you need help in finding something. I wish they had more cloth items. One thing noticed is most of them are use and throw items. I wish the store contains more reusable items as well.
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January 2024 by Lynn Jacklevich
Lots of stuff to choose from, getting the Valentines decorations out. A little short staffed, so you may need to be patient if you are getting balloons.
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November 2023 by Anthony Stevenson
Tried placing an order online for something that should’ve been in stock, it isn’t. No big deal it says I won’t get charged for it. Big surprise, still charged for it. Tried calling in to see if I could speak with someone about it, no answer whatsoever. Come on y’all.
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November 2023 by BaldGuy JayR
They had everything I needed for Halloween last minute!!!
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November 2023 by Alireza K.
The most irresponsible store! They never answer your calls after they deliver wrong or with missing items
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November 2023 by Destiny M.
This Daly City location does not have working escalators and the elevator did not work when I went in. Having a leg issue that day proved to be very off putting coming into this store. I've gone in and have been helped by Amaya who was very friendly at the register and helpful with my questions. When I go back in, I hope that she will be there to help again.
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September 2023 by J M
Cezar and his female colleague (I’m sorry I didn’t get her name) went above and beyond to help me today. I really appreciate their time and effort. Thank you!
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August 2023 by Like the Doo Dah Man Truckn On
Got every kind of balloon your heart desires. Staff was a bit untrusting but hey it is the Bay Area. Just saying, CRIME. It’s on the second level, you have to take escalators
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August 2023 by Michelle F.
I usually buy all my party stuff from Amazon but I needed a few last-minute items for my son's first birthday this weekend. Sherrie, the new manager is the shit - she helped me out and went out of her way to ensure my items were appropriately marked and signage discounts for the summer sale were honored. Joy was nice enough also to show me how to redeem my 15% text coupon. You know guys, these days after Covid, strong and reliable customer service is hard to find but these two went above and beyond to make my quick shopping experience better than I had expected, or even thought I could have at a party city lol. Sherrie you're the best - thank you!! You're so personable and friendly you deserve a raise! Thanks x100000!
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May 2023 by ray muhammad
They didn't have much candy for a baby shower only color's were blue and yellow.
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March 2023 by Mike Ryker
Store is upstairs so is bigger than it looks like it is going to be. Unfortunately the parking situation is unbearable.
