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December 2023 by Monavick Flores
Although counter experience is good but this branch has the WORSE… WORSE ATM machine Ive ever experience. I lost count already on hiw many times its down or out of service. Its frustration to be a member having this machine for use. I think it must be replace !!!! Or have the courtesy to inform the member about the status of your ATM as some have to travel quite a distance even on their restday to use it and find that its useless again.. again and again
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November 2023 by Abigail T.
Been a member over 10 years. Great customer service and support to resolve financial questions and concerns.
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September 2023 by J. S.
I'm very thankful that staff at Patelco on Southgate were attentive and helpful. Dixson, you're a savior. Thank you all so much.
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June 2023 by Don Y.
Worst experience I have ever received from a bank. Went to Daly City branch trying to get help with some banking business. Dixon Wong was the banker that I had interaction with. When I asked questions, he gave me some forms and didn't assist me in filling the forms out. When I asked a questions he would respond with sarcasm. He was rude, obnoxious and wasn't any help at all. He lacks customer service skills. I suggest Patelco management give him more training in customer service or a position where he doesn't deal with customers. I ended up going to another branch and was totally pleased with the service I received. The banker at this other branch guided me along on how to complete the necessary forms. I intend on giving this banker a 5 star review.
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March 2023 by Virginia D.
Due to my own inability to think well and a snafu with Social Security, I defaulted on my credit card payments. Instead of asking Patelco for help immediately, I waited and destroyed my credit. Ugh. Finally, I went to see Tony, the Manager, at the Daly City Patelco. He graciously helped me get my past-due account paid off and reinstituted my checking account. Tony never once shamed me or did anything negative. His only obvious goal was to help me. Wow. A Banker whose goal was and is to help a member of the Credit Union! I highly recommend Patelco to anyone looking for a small bank or Credit Union that gives personalized financial services. It makes both "cents" and sense!
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March 2023 by Tim Calija
One of many different credit union banks to choose from. I chose this Parelco because it's close yo where I live.
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September 2022 by Pat D.
Husband and I visited Daly City Patelco today because we had accounts earning low interest rates and wanted to take advantage of the today's increasing rate. Luis Gaerlan, assistant manager was very professional and competent. He gave us excellent advice to maximize the higher interest rate. He spend an hour working with us. While we there, many Patelco clients dropped by Luis's desk to say "hi" to him; Luis is friendly and congenial. He is definitely an asset to Patelco in Daly City.
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September 2022 by Regina Wiegand
My experience was excellent. I arrived with many computer-related questions and Tony Roldan spent much time resolving my issues. Thank you for your knowledge and your kindness.
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June 2022 by Nuria Navarrete
Great staff and service. The parking is the only thing that sucks about this location. Its always challenging. I've been a Patelco member for over 5 years and wish I would of joined sooner. They treat you nicely and appreciate your business unlike the bigger banks. They don't charge ridiculous fees either.
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June 2022 by Michelle G
I went to this branch twice. Once it was closed with no direction where to go. Then just went again a few days ago and the ATM was not working.
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April 2022 by JohnPaul O.
Terrible customer service, condescending and very rude bank managers. Take your business else where
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December 2021 by Ellie R.
Patelco has great products and amazing customer service. Shoutout to Luis Gaerlan, the manager of the branch, he is personable, reliant, and really builds a rapport with all customers. It was great to see him in action, very happy when he helps me out.
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July 2021 by Yolanda A.
Laura White is whom I was most fortunate to have helped me while purchasing a car... She was extremely pleasant, helpful and made the entire process a breeze.. She deserves a raise for great service and I couldn't be happier
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June 2021 by Gema B.
Lots of parking !! Staff is very nice and welcoming Luis the manager was amazing very helpful with the sale of my car to a private owner for a loan funded by patelco Over all very easy experience very fast honestly I would love to work with them again if I needed. Over all all 5 star
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May 2021 by Neil Pike
Louis garland help us in daly city location and until now we have not got our registration dmv its been more than 6 weeks already, and when i called they've been pointing each other. I called the loan application she said she did not received the dmv papers we signed from louis garland!!! What a waste of time!!!!! Smh!!!!
