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February 2024 by Yolly B.
Fast service, courteous and an efficient banker. It took only 2 days to fund my car loan. Today the loan was funded. I was pleased to have experienced such a great car loan Thank Ashley for all the your help you done to keep me updated. I highly recommend Ashely for a great banker!
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September 2023 by Claire E.
I have had an account with Provident since sometime in the 1980's, and love the personal service. Most recently I noticed some suspicious transactions in my statement, and visited the Daly City branch as soon as they opened the next morning. Loida Pios, Personal Account Officer assisted me and my husband in filling out reports and putting a stop to the fraud, closing my account, opening a new one, and made additional suggestions related to our security. Some years ago I had my wallet stolen in San Francisco. I went to the branch that used to be on the Embarcadero. Even though I had no ID with me the staff was kind enough to let me withdraw money from my account, calm me down, and make sure I had what needed. You can't go wrong with Provident. You are not just a pile of money to them; you are a human being, and they treat you as such.
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May 2023 by Lei Leipua
Convenient ? my card wasn't working n it was nice to have walk-in available e/NO FEE... Thanks for the great service!
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March 2023 by Joy Gabutina
My family and I would like to thank Ms. Carolina Lopez for accommodating us on our auto loan. This is our 3rd auto loan with Provident Credit Union and she always goes above and beyond in helping us out process a smooth transaction. My family and I are very glad that we are in good hands. Thank you so much again to you Ms. Carolina and to your team. More power!
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March 2023 by Joy G.
My family and I would like to thank Ms. Carolina Lopez for accommodating us on our auto loan. This is our 3rd auto loan with Provident Credit Union and she always goes above and beyond in helping us out process a smooth transaction. My family and I are very glad that we are in good hands. Thank you so much again to you Ms. Carolina and to your team. More power!
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February 2023 by Jennifer Haines
Used to be nearby and convenient when I needed to business there. Staff has always be helpful and friendly. Giving 3 stars because it is nearly impossible to find parking anymore. The nearby business's have "taken over" all the available parking with gates and guards.
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September 2022 by Shaneen B.
Leaving Providence today is left me feeling more in charge of my financial future. Mina Attallah met with me and helped me come up with plan to meet my Financial goals. He's very professional, and knows what he's talking about.
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September 2022 by Diana G.
Went in to open an account for my daughter. Agent, Mario, at the Daly City Branch was a tremendous help. Very helpful. Gave suggestions. Very genuine. Explained everything throughly. Took his time. Didn't make us feel he was rushing us out, although he had other customers. Was very satisfied with the entire visit. We were attended to on time. Did not have to wait a long time. I would recommend this Credit Union highly.
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August 2022 by James Boyer
Mina Attallah, Float Manager was great to work with on setting up our multiple accounts. I have great confidence in his advice. And I did his portrait.
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August 2022 by Judy Sakaguchi
Mina Attallah was super helpful in explaining and setting up some CD’s , Super Reward Checking and Money Market savings for us. Highly recommend his services. He is very knowledgeable.
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August 2022 by Louisa V
I went into this Daly City Branch on 04/19/22 because I couldn't retrieve a record of my Direct Deposits from 1 year ago, try as I may.Rojelio assisted me at the counter, and he went all out to find them for me, when all he could've done was to tell me to request copies online, which takes more time. He even printed out copies of the Deposits without me having to ask!! Fantastic!!! Thanks Rojelio! Great Customer Service!!
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April 2022 by Louisa Villacorte
I went into this Daly City Branch on 04/19/22 because I couldn't retrieve a record of my Direct Deposits from 1 year ago, try as I may.Rojelio assisted me at the counter, and he went all out to find them for me, when all he could've done was to tell me to request copies online, which takes more time. He even printed out copies of the Deposits without me having to ask!! Fantastic!!! Thanks Rojelio! Great Customer Service!!
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March 2022 by DanaMarie H.
Mario Perez and Carolina have been very helpful and informative. I made an appointment & Mario answered all my questions & has great customer service.
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January 2022 by Sf Momm Y.
Ok. So with a 13yo who is growing more independent every day, it was time to figure out how to responsibly handle the birthday money and red envelopes we have gotten recently. Friends have described other website and apps, FamZoo or GoHenry.. but honestly I am not about to spend money to have access and control... I feel like that is best done with communication (and most banks have apps themselves. ) FamZoo is $72/year?!?! What? I don't spend that much with my regular accounts! (I pay nothing!) So, banks. But I hate Chase bank. I say NO to the big banks if possible... Gone are the days of personal banking, I like 1st Republic but they don't do Youth accounts.... Went in to start Youth savings & checking accounts, met with Loida who made it a pleasant and educational experience for kiddo. Thank you for giving us a 'small bank feel' in this hectic and online world we live in! Looking forward to making deposits and working with them in future.
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December 2021 by Sam S.
I tried to get a used car auto loan here for $13,500 to take over my girlfriend's auto loan from them. I had a 720 credit score with with a $62k annual income. The pandemic hit hard for everyone and I taught that this credit union would be more lenient of people's past credit history. I got declined because of a default they saw from 2014 (I had a medical condition called depression and couldn't manage my bills during that time). Luckily I recovered and got back on my feet and worked hard to rebuild my credit! I applied for Capital One Auto loan and I got approved for $25k. Also applied at lending tree and got numerous offers. Just want to say if you don't got a perfect credit history don't even bother trying here! Their loan officer is very strict and only lend out money to perfect credit history. (I had other credit union before and that wasn't the case). Also it took 4 days after submission of my loan application to get a result. I got a -3 point on my credit now since they do a hard pull on your credit report. Although the staff sounded nice over the phone. I don't see the risk of lending money out for an auto loan for them since the car is the Collateral... just saying. Plus full coverage insurance of the vehicle is required. Definitely go else where and don't waste your time!
