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March 2024 by C De silva
Best customer service experience the lady in the front Elise was very polite and very helpful person she took care me thank you so much
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March 2024 by Christian Galvez
Elise was very understanding and it made my experience very good. This place has improved a lot and She is very accomadating. The place is very clean. -Norberto Galvez
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March 2024 by Bella Trombino
The manager at the Daly City location is named Elyse. She is very helpful, polite, & friendly. I highly recommend this location.
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January 2024 by Jack Latourette
The most helpful release manager, actively help to accommodate our needs.
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December 2023 by Ashley Ann
I am giving it one star due to it not allowing me to rate it less. The staff here is so unprofessional. I just called to ask why there was an increase in my rent without notice, and the receptionist yelled at me, saying they would make the increase for later, sent a notice, and hung up the phone on me without letting me speak. Continuously yelling through the phone, I could not even speak.
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May 2023 by Chalina Graham
This location is the worst setup I have ever experienced before in my entire life. First of all the lady Elise is very, very rude and does not have any customer service skills. The building is inconvenient to renters that use a U-Haul truck due to the low hanging drive thru that is not high enough for a truck to pass under so you end up parking outside (where there is no space at all) and hauling all your items into the building. Mind you I had a truck full of my belongings. No drive up storage units available. Also they close at 6pm. So if you need to access your property after the office closes @6pm, you are not allowed to enter the gate. The office doesn't open until 9am so the dolly/carts are unavailable for use. Huge inconvenience for a mover with heavy items. I will never use this location again and I don't recommend it to anyone in the future. I just called to pay my balance and was told by Elise that THEY DONT TAKE PAYMENT OVER THE PHONE. (what king of business is this?). She also stated that I can pay thru the automated teller but they charge $20 extra. LMAO. I will never again.
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May 2023 by Nick D
Dropped my daughters apartment furniture off when the pandemic began. Clean facility. Not much help when we were trying to find a disposal company that could come pick up much of the material we didnt want to bring home 500 miles away. Very expensive but safe
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May 2023 by James S.
These people never answer their phone making it impossible to reach out to them. I'm forced to leave a voice mail and they say they will get back to me but i havnt heard a thing from these people. Actually horrible service.
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March 2023 by Christian
It doesn’t make any sense to have storage places close so early! I understand staff but to make storage un accessible at 5pm on weekends is crazy. That’s when people typically are moving!
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February 2023 by William G. H.
While the staff here are nice the Manager or Owner is a Criminal. My rent has increased more than 215% YES THAT IS CORRECT MORE THAN 215%. Do not rent from this place. Beware of rent increases whenever the owner feels like raising your rent. Search or read other reviews and you will see that this is normal practice for this Owner. 60% is one year Really in one other review.The owner is a thief and a con man in another. I am thinking of filing a law suit againts this crook.
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February 2023 by Toby Bruce
Great location for me. Only 10 minutes from home. It's very secure. I like it that they don't allow access between 6 PM and 6 AM. I would give it 5 stars, but it's a little too costly for that.
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February 2023 by Derrick L
The staff is rarely available or on premise. The staff rarely answers the phone or calls back. One of the members is rude and easily gets excited.
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October 2022 by Maria E Paniagua
This Daly City location is very convenient if you don't have a car; public transportation is near. I have been renting here for 10 years and have found management is reliable and friendly. Ms Elise, the current manager is very nice, knowledable and customer oriented. Recently she helped me to size my unit and facilitated my move to a smaller one with her expertise and advice. She also explained to me the changes of my move and how I would save money. I recomend anyone needing a space to give Public Store a try.
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October 2022 by Averelle Aban
I love this Public Storage branch. ELISE the customer service staff was accommodating. She answers all my questions, hospitable and patient. She pick me a good rate and good unit. I love to rate 5/5 for her! Thank you so much Elise! I hope you will have more customers to come.
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October 2022 by Daymellyn Perez
Definitely haven’t had a good experience coming here to make my payments. Black lady did not even want to give me her name but does take my money and says ok leave now instead of helping me. I was asking for detailed on fees and says she cannot do anything, I ask her if she can help me with resetting and says talk to customer service now leave. The fact that she kept saying leave and that I’m just arguing with her is frustrating. I just needed to make a payment and get help but she was definitely very rude and it is not the first time.