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February 2024 by Christelle Ngaleu
Nice dress good price . The best for shoes
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February 2024 by Noely Lopez
Two stars for the customer service. My mom was overcharged for an item and when we went to ask about the charge the worker(name pronounced Iowa like the state but I’m not sure how it’s spelled) was very rude and I’ll-mannered. She then accused my mom of stealing. When a manager (very patient and professional) noticed we asked to have the video footage looked over, and we were indeed overcharged.
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January 2024 by Sarai Manzanares
Beautiful like always
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January 2024 by Ziad Tareq
Big shop with reasonable price
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January 2024 by JUAN ROSE
Very second line
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December 2023 by Amanda F.
I purchased a pair of shoes from the Colma Ross store less then a week ago. They're super cute but I realized they were much too narrow as soon as I got home and tried them on .... Rather then bringing them back to colma I brought them to the serramonte location where I planned to do some shopping .... As soon as I walked in I grabbed what I needed and headed to the line. The line was painfully long and took me about 20 min to get through .. When I got to the register the women helping me was rude and almost acted as if my casually chatting with her about their great selection was torturing her. However we pressed forward, I paid for my items and began my return. I quickly pulled out the receipt, the shoes & the tag that was inside of the shoe. The women immediately tried to tell me that she wouldn't do the return because the shoes didn't match the tag or receipt and began telling me that I must not have known what I bought, that i was using the wrong receipt etc. All while she's processing the return for the pants that we're purchased at the same time and on the same receipt as the shoes .. I wasn't understanding and asked her how that could be .... Only to have the security guard come up behind me and tell me "she's telling you it doesn't match. That what she's telling you". Like I was being hostel rather then a confused customer who has no idea how their systems work. It was so embarrassing that I'd rather pay full price for every single item I bought then go back in there and be treated like that again.
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November 2023 by Jonathan Gonzalez
Always find a lot of things. It was not too expensive
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November 2023 by Jose Lopez
Barely walked into the store, and for some odd reason, security called me out over their head set on what I was wearing like I was going to steal from them. To top it off, I had a young kid follow me all around the store as I was shopping. I confronted him and asked if there was a problem. He looked at me like he did not know what he was doing. I felt harrased while trying to shop. This is obsurd. I explained to them that I'm a travel healthcare worker and never had this happened. I will be contacting corporate about this and reporting. This is what I was wearing today.
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October 2023 by sharon batton
I got the same deals I got at targets and it helped my collection of shirts for college student and YMCA fitness time. I love Ross oh I got two great area rugs that completed my covering needed for my floor at a great price.
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October 2023 by Rayden Santiago
Replace the old filipino security guy not a good fit to put infront of the store. He has a very rude attitude!!!
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October 2023 by Max Mühlberg
Decent selection of stuff, a little unorganized towards the end of the day.
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September 2023 by Olivia Almanza
This place it has the longest line ever and prices are ok ,I wish that they have more cashier's so customers don't have to wait nearly more than an hour.
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July 2023 by William “Bill” Owen
Great bargains. I was surprised that they have a Senior Day every Tuesday, offering 10% off to customers age 55+.
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July 2023 by Tanya P.
I didn't make it past the front of the store. I was stopped and rudely accosted by the security guard who reprimand me for bringing another store's cart into the building. First of all, who cares? Second, how am I supposed to know it's not theirs? Thirdly, it was found directly in front of their store so before being rude, clean up your space. I then tried to ask a question of the guard regarding shopping with yet-to-be returned items for which I didn't have a receipt. The guard fully cut me off six or seven times when I was only 2 words into my sentence. So rude - I've never ... When I was finally able to speak and asked her if she could remember me because I was bringing in two items without a receipt, she first pointed to the camera indicating it was a stupid question because the conversation was being recorded (what? No it isn't) and then, rather than agree to remember me, she made a call to the manager and made me stand there as she blocked my entrance. Are these people not aware that there are 3 Ross stores within a couple of miles of each other? You just lost the business of an organization that spends hundreds there per week.
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July 2023 by Mayo Jack, III
Had a great selection on small bags ie, draw string, smaller backpacks, smaller duffle bags, etc. The prices were reasonable and inexpensive, value prices
