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March 2024 by Nancy B.
Elizabeth Alvarez was amazing putting a refinance loan through for my son and myself. I couldn't believe how fast he put it through and how nice and polite and helpful she was. I have been dealing with San Mateo Credit Union for many years, now, Monterra, of course, and Elizabeth was amazing.
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March 2024 by Aaron N.
Worked with Wilma in opening an account and financing. She is very helpful, polite, and friendly. Everything was done in a timely manner, and it made the process stress-free. Highly recommend!
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February 2024 by Marc C.
Been in there twice and neither time was a good experience. Member of a few Credit Unions in my life and have never been blown off so easily before. The teller Clarise wouldn't even bother asking her manager for guidance.
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February 2024 by Helen R.
Elizabeth Alvarez did an awesome job at processing my request - it was super easy and quick! The best part was that she was available to talk on the phone and answer my questions quickly!
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February 2024 by jeff h.
Elizabeth Alvarez in the lending center was fantastic to work with, I needed quick help and she made it happen
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February 2024 by Gabe A.
I've banked with Monterra (fka SMCU) for over 15 years. I've always appreciated the small-town feel of this credit union. My most recent experience was a highly positive one, I needed an emergency loan for a home repair project and I called the lending center, speaking with Elizabeth Alvarez. Elizabeth was very responsive to my unique needs, giving me advice on what an optimal loan product would be. I was able to give her important context re: my situation that would not have been possible by just filling out an application online. She took my application details over the phone and was able to get my loan approved. She was also very responsive and followed up quickly, able to get it done that same day. This is the type of service I have consistently experienced from this credit union and it's why I remain a loyal member.
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February 2024 by Chris V.
OMG it didn't post!!! Sorry Klarice I want to thank Klarice here at the San Mateo credit union, I came in here with in need of help with cashing my check and helping withdraw a large amount, with the help of her manger she was able to get me on my way and off to purchase a new family vehicle, thank you Klarice I truly appreciate that. Parking can be tricky but there customer service makes up for it ten fold, happy new year all of you
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January 2024 by Karlie Y.
i loved my experience so much! i had to come here and shout out my girl Wilma V.!! she helped me set up my new account, patiently worked with me while i gathered my necessary paperwork and she even went out of her way to get me a charger because my phone was dying i'm stoked to be with a credit union again and to have one conveniently located where i do all my weekend shopping. thanks SMCU! and thank you Wilma!
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January 2024 by Shey W.
Elizabeth was great! I needed to take out a loan and she was helpful in walking me through the process and answering any questions that I had. Would definitely recommend working with her, she made the experience a breeze.
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January 2024 by Dan S.
I worked with Elizabeth Alavarez in the lending department. It was a pleasure working with her . I explained to her the situation and she went above an beyond to get this done in time. Overall my experience working with her and SMCU was simply stellar and way above my expectations. Really appreciate and grateful for their work. --Dan
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January 2024 by Bridget B.
I had to get a car within a week. I guess that is typical if your car is totaled; what a stressful week! However, I have loved banking with SMCU for many years, so I reached out, and the loan process was super seamless. Elizabeth Alvarez in the Lending center was amazing. I used the concierge service, and that made it even easier (a free service from SMCU). I would highly recommend working with Elizabeth.
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January 2024 by Scott S.
Let me tell you words cannot describe the staff that works at this branch. I had the most enjoyable experience getting a car loan. Ali, Caesar, and Wilma did an outstanding job getting me a loan. 10/5 stars! Will recommend going to this branch if you're interested in going to a credit union.
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January 2024 by Johann M.
I don't write reviews but I loved working with Shirley Rodeo! I've worked with her specifically a few times now and she's always been more than helpful. She always seems like she has your best interest in mind and will try to provide you with the best solution.
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January 2024 by Ymmat Gonzales G.
From the very start, Elizabeth Alvarez from San Mateo Credit Union has been my go-to person for all things related to my loan applications. What sets her apart is her remarkable responsiveness--I can always count on her to address my questions and concerns almost immediately. I am genuinely grateful for the exceptional level of support and accommodation she provides. To top it all off, her assistance with my loan applications has been nothing short of impressive, with all applications being efficiently completed either on the same day or the next.
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December 2023 by Ernesto L.
Special shoutout to Ali and Shirley for their help! I came in on a Saturday morning and they helped me finalize my car loan on the same day. They went above and beyond my expectations! Thank you both! SMCU also offered the lowest interest rate I could find. Don't hesitate to do business with them!