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January 2024 by scion456
After reading the reviews of this location I don't want to go there. I was going to go there to get some info of my dads account if he still had an open or closed account but I figure to check them out for myself we will stop by today by 9am and will update this review once we see how they will treat us. To be continued...UPDATE:Went to this location about 9am and to my surprise I got immediate help, there was 3 workers there and I was able to complete my task in less than half an hour, I would say that the old reviews showing from 10 months ago it's possible that the workers that gave bad customer service are long gone or possibly have moved on out of this location but for this first time here I will say I had a great experience and was taken care of in a timely manor.
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March 2023 by wywy mom
Sat here 15 minutes waiting to close my account. Still no service. Also did yall know they jacked up their prices for safe deposit by 550% and no one is holding them accountable?! Live service is worst. But if you call.. they might not answer… sigh
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February 2023 by L Chew
Very disappointed with service! My CD matures today and I am going on vacation tonight. Went to roll over a CD and they said I could not until the next day. I initially called and someone said I could and finish the paperwork when I got back from vacation but they just blew it off as some new employee who didn't know what they were talking about. I still don't understand why they couldn't close my CD and open a new one. Finally said fine give me my money and I'll go down the block to Patelco who actually has better CD rates.
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February 2023 by Laurence C.
Very disappointed with service! My CD matures today and I am going on vacation tonight. Went to roll over a CD and they said I could not until the next day. I initially called and someone said I could and finish the paperwork when I got back from vacation but they just blew it off as some new employee who didn't know what they were talking about. I still don't understand why they couldn't close my CD and open a new one. Finally said fine give me my money and I'll go down the block to Patelco who actually has better CD rates.
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April 2021 by Sylvia M.
I don't understand the negative reviews. I have always been treated courteously by the employees here, and I really appreciate the benefits, such as free checks, of their Club for Seniors. This is also one of the few banks that still offer interest-bearing checking accounts.
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September 2020 by Zoey F.
I hope to give it zero star if possible. Thank god I don't have to deal with this bank any more. Do yourself a favor, avoid this bank. Worst attitude ever. They don't even have change at the bank.
