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September 2025 by Derek Gapay
It was a young ladies first day, and before the transaction the manager left her side to tend to other business, I left thinking I paid because the young lady said I did, then I got calls from U.P.S. so I came back and shared my frustrations w/ the manager but he continously kept blaming the new girl as his answer when IT WAS HIM THAT LEFT SOMEONE NEW to do a transaction alone. I asked him what would happen if i didnt come back, he said then it would just sit here (saying it proudly).....I called back after i left to say dont blame her but now they wont answer my calls. They got a manager that won't take accountability and dodges upset customers. If U.P.S higher ups see this, it is not that young ladies fault, make sure your leadership takes accountability too. Wrote this review right after I left on 9/3/2025 around 5pm
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August 2025 by G H
Been coming here for couple years already. One of the best UPS stores I visited in the Bay Area. Wilson went above and beyond to help out his customers. 10/10!
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August 2025 by Erik Bjorn
Each time I've visited this location, I've received stellar service from Wilson. It was quite something watching him assist fellow staff members with their policy questions all while being laser focused on our notary service. I enthusiastically recommend him as a notary for his efficiency, patience, and professionalism.
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August 2025 by Sevilla Joseph
Great customer service. Counter personnel are always kind, friendly and helpful.
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August 2025 by Marissa Suzeth
Terrible customer service. thats all. Dont go there, all the negative reviews are true
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August 2025 by Sabina Ahmed
Nicer than USPS. Stays open later, mostly has convenient locations with parkings
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August 2025 by Shellley Johnson
Fast, efficient and courteous
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May 2025 by nael alshayeb
I walk in and one of UPS employees ( Wilson) purposely extends his conversation with a lady that was just asking about a specific thing. She even said thanks I got it but he insisted to do a search and a print out for her. If your think he is giving her a good service you are wrong!! He knew he is taking too long but just wanted to make it longer! The second the second worker called me he immediately called the next customer! Bad service!!
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April 2025 by Nicholas Khoo
My package was lost
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April 2025 by Francis Brix Gabriel Ampeloquio
it's because very convenient to us, there's like a lot of ups nearby to our house. and the workers is very helpful even the delivery guys! thanks for the service
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April 2025 by ClydeCash x
Dropped off a package, it never made it onto the truck.. stolen but employees or driver.
Do not come to ship valuable items . YOU HAVE BEEN WARNED!
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February 2025 by Ashleen Rai
Helpful staff that provided multiple shipping options for my package. They were all super helpful and well informed!
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January 2025 by Fa Bou
If you want spend 2 hours waiting from your day come to this store with a super slow worker on the front , ridiculous !
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January 2025 by Elizabeth Casey
The line was long and the rep was so patient and helpful with each person. I was impressed that she kept her cool through it all.
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October 2024 by Katie Lambert
Came here to get fingerprinting done. Was super easy super fast and the people were very nice.
