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January 2024 by Sheyla Rosas
They overcharge for everything. Look for a different place.
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January 2024 by Kathryn Lea
Unbelievable customer service. I had an Amazon return that had just been opened on the top of the box. The return was supposed to not require a box, but ups be like that sometimes. The rep tried to charge me $2 to put a few inches of tape on the top. I declined and asked if I could put it on myself. Only if I bought a whole roll of tape! No thank you! It's the principle of the matter, the utter lack of customer care. If you can't afford for your customers to use a bit of tape, you need to examine your business model. I will be taking my business to whole foods in the future, which doesn't even give you the box hassle in the first place.
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January 2024 by Thomas Mai
Very bad service as the line is super long and only one helper
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January 2024 by Leland Lam
Great, friendly employees.
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December 2023 by J Donahoe III
Cheap owner. How you going to only schedule 1 person to open on a Monday a week before Christmas? Owner is a penny pincher and does not care about customers. Waited 30 mins to do a drop off
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October 2023 by Jesse McGill
UPS gets a ton of Amazon returns, and sometimes it can get really busy for those employees. This one I had gone to return a few of my items. The woman working was the only one there with 8 or 9 folks waiting in line and helping two customers at the same time with different needs. Myself with having to print labels for Amazon and another person who needed to have documents placed into pdf format. She was a Superstar! She handled everything tactfully.My review isn't of the store, but the woman who worked there late on October 12th, 2023. I hope she sees this and understands she did a great job.
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August 2023 by P
Wilson W is a respectful and helpful employee. The lines can get long in this location but they have enough employees to keep the flow.
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July 2023 by Herb L.
So this is not about what they normally offer. For that, it is your stereotypical shipping center store. They have mailboxes, copiers, will take and hold UPS deliveries, etc. Pretty much par for the course. This review is about their accommodating attitude. I had an odd request, they were happy to make it happen. They didn't have to but they did it anyway. It was just plainly a show of basic human kindness.
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July 2023 by Arianna C.
This is a nice clean UPS that is conveniently located near stores and restaurants, so you can also run errands and get a quick bite to eat when you go to this store.I went just twenty minutes before closing and thankfully they were still open. I know some that close early, so I was glad to hear it was still open when I called to check their hours.When I walked in, I was nicely greeted by the employees before quickly being helped since there was no line. I had to get a print job and had to get a copy of my ID, which the staff helped me with.Overall, friendly and quick service here that isn't too pricey.
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June 2023 by Shirley Woo
Absolutely love this place. The people are so nice and their service is wonderful .
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June 2023 by Lucas Ford
This place is hit and miss. Being coming here for close to 20 years and most of the time it is great, quick and friendly and at times I wonder how they stay in business. Lately it has been mostly good, which is nice to see, though I have recently seen lines out the door with one person working and others goofing around. Makes one wonder!
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May 2023 by Lady M.
It's pretty busy Store and always short staff. Was just one guy at the store and the line of like 12 keep line up because was just by himself.
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May 2023 by Kristyna Malins
Got my finger prints scanned (Live Scan) here so I can take my RDA Exam. Super fast. In and out!
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February 2023 by Norah T.
Customer services here sucks. Another client confronts the staff for disrespecting him and the staff still blames on the clients such and the conversation lasts for 15 minutes, so annoying. 0 customers services here. Don't know why clients have to pay for services to people here to be badly treated unexpectedly like that. Where is the management? Should they continuously be hired ?
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February 2023 by Jereme K.
By far worst UPS store I have been too. For them to tape my shoe box they said it would cost an extra $10. Wouldnt let me use the tape to tape it myself. When I said the extra charge is ridiculous, I was told to never come back again.
