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June 2023 by Butch F.
Your email address of askusbankusbank doesn't work If you have a better email address Heather I can respond in detail to about what's happening inside your branches
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March 2023 by Jill A.
How offended should I be that the teller that is helping me is speaking Spanish to another teller while speaking English to me.
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December 2022 by Ralph W.
Going overseas and need access to my safe deposit box, note on door, saying bank closed for "emergency", no other explanation given, left message on voice mail, no response 24 hours later, went to branch again today, still closed for "emergency", called Customer Service 800 number, they have my account info but nothing regarding the branch being closed, suggested I call a nearby branch for possible explanation, I did and was told branch was closed because of flooding, but they had no idea how long would be closed. You would think voicemail would inform customer branch was closed, but no, just asks to leave message and will get back by next business day. Meanwhile I have 3 days to figure out where to stash my stuff if my branch doesn't open by then, a major worry, anxiety with no clear alternative or guidance from US Bank, avoid!
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February 2022 by Mei Su H.
Horrible service by a banker Justin Cresci. Wasting my time to find the incorrect charge for $2 on my U.S. bank card for more than an hour and half. That was Ridiculous. Confused Frustrated and Disappointed. And I just sat there and can't even ask him any questions. I'm not sure did they went through my background check or credit score to correct that $2 mischarge for an hour and half!!!
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February 2020 by Michael K.
Poor players. After we switched banks they lowered our credit card limit from 7K to just $500. Then they bombarded us with mail offers. They have no way to opt out of this easily so we will have to contact the feds to do this.
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November 2019 by Han N.
The older lady with blondish grey hair and face full of makeup is horrible. If you encounter her upon entering this bank, talk to somebody else.
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April 2019 by Amy B.
I deposited my money to my checking and the teller told me that my cash money is short for $25. I was disappointed and I felt like something is wrong and the teller was dishonest. I didn't not say anything because Im in hurry to pick up kid from school. but again that needs to be investigated. Maybe it happened so client and they just get away with it . not happy . I should have went to my other bank on that day.
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November 2018 by Z N.
I always regret coming here. End up standing in line for 20 mins. One teller plenty of workers standing around. Nobody cares. Makes me upset. I do not understand this place. Been like this for years. 20 mins later ..... I have finished my transaction. Helped by a nice man named Robert who did his job.
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July 2018 by Bob M.
They screwed me over with $400 of overdraft. I didn't even signed up for it. They are refusing to remove it. That's fine and dandy tho, cause I am the one laughing. I had scheduled my direct deposits and cancelled it, including a $220,000 deposit set to occur on August 2018. They just let go of quarter of million for $400 of overdraft. How d*** is that? I bet Bank of the West is thrilled to have my business.
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April 2018 by Gregory L.
Worst service one teller 5 people in line atm down for service what a joke I need to switch banks this branch is the worst the guy on the phone just looks on as we wait
