Verizon's store in Daly City is known for its exceptional customer service and helpful staff. Customers have praised the management and team members for their willingness to assist and resolve issues quickly. One customer highlighted a manager who went out of his way to help, saving them from an extra trip. Another customer had a positive experience with a representative who patiently explored options for adding a line while keeping costs low. Many reviews mention the team's friendliness and dedication to addressing concerns. One family appreciated the support they received while verifying a deal from a fair, noting that multiple staff members took the time to answer all their questions, even beyond closing hours, and offered them a better deal. Customers have also shared their satisfaction with the personal attention received during phone upgrades, with one representative being specifically noted for his exceptional attitude and assistance in transferring data. The store is recognized for being a welcoming place, especially for older adults or those with learning differences, with staff demonstrating patience and understanding. Overall, Verizon’s Serramonte location stands out for its unique combination of professionalism, kindness, and willingness to help, making it a preferred choice for many customers who appreciate the positive shopping experience.
Great service if you chat online or call for a sales rep they are amazing and you can avoid the stores.
June 2026
I came in to get my dad a new phone. Bruce helped us and was very professional and knowledgeable. He answered all of our questions and helped us find the best device for our price point. He made the process fast and easy. Great service.
June 2026
Deandre is the best employee at this location—friendly, professional, and always makes customers smile. I hope one day I come back and see him wearing a manager badge. He definitely deserves it!
