“Dr. J and the staff at St. Francis are fantastic. The staff are professional, friendly, and genuinely caring. They take the time to listen, answer questions, and provide excellent support throughout the visit. The clinic itself is clean, spacious, and easy to access, with plenty of convenient parking available. I also appreciated the TV in the lobby, which helps make the wait time more comfortable before being called into an exam room. Although we've never had to wait very long for my appointments!
One minor suggestion would be to mute the TV volume and consider showing more family-friendly programming, as it would create a more welcoming environment for all visitors. Overall, it is a wonderful clinic, and I highly recommend their services!
UPDATE: I recently dropped off my kitty for a dental cleaning and was pleasantly surprised by the family-friendly shows playing in the waiting area, complete with closed captions! There were cartoons for the little ones and cooking and travel shows for the bigger kids. Thank you!
The front desk and back-office staff are always friendly, welcoming, and helpful. I never feel rushed during my visits, and everyone takes the time to answer questions and make sure I’m comfortable.
Dr. J is fantastic. He’s an excellent communicator who explains everything clearly and puts things into perspective in a way that eliminates any doubt or anxiety about what’s happening with my cats and what the next steps will be. I always leave feeling informed and confident that my pets are receiving the best care.
Update: teeth cleaning for Graycie went uneventful - as it should be! And a shout out to the fantastic front desk staff and back office technicians. All are incredibly friendly and a genuinely have a heart for pets. 😻🐶”
“Theresa is hands-down the most knowledgeable, efficient and cordial office manager anyone could ever hope for, and a great asset to this veterinary practice. I am always grateful to see her smiling face when I arrive, and it’s always smooth sailing when she helps me. What a great customer service professional!”
“Love this vet office. Everyone that works there is a gem of a human. Dr. Restani is so knowledgeable and his Vet Tech Dana is so caring of all animals. The office ladies are so nice. Everyone works so hard to see as many animals as they can. Pricing is reasonable compared to all other vet offices on the peninsula. They even has a dog groomer in the building. Full service office!”