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January 2024 by Caitlin D.
The employees are not helpful and lazy. I would not recommend anyone the head wreck of going in person, just go online honestly.
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December 2023 by Cheyenne Rooker
I never really feel the need to put reviews but I never thought looking for underwear would be so frustrating. The worker who was helping me was so unnecessarily rude. I get the holidays are stressful, and I like to be mindful because they work hard. But If you’re asking people if they need help and act disrespectful you just need a new job or therapy.
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November 2023 by Annabelle R.
Love checking out all the cute and comfy sleep apparel, sportswear, and lingerie at VS when there's a sale going on... But paying more for good bras is always worth it, along with the unique panty designs they typically offer, revealing just the right amount of skin (cheeky is one my faves... lots of cute styles!). This particular store at Serramonte had limited options this past Monday compared to other locations, and for the few things I did like, they did not have my size available (wish they did a better job with inventory, especially for average sizes). So overall, it wasn't my best VS experience, but at least I didn't walk away empty-handed, and at a discounted price. In terms of service, I prefer shopping on my own, so it's fine that there wasn't much staff available to offer assistance (though I know that's not exactly a good thing, especially if you need help). There was no wait at the register to purchase my items, and as always everything packed neatly in a cute, little pink bag.
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November 2023 by EJ T
No wonder this brand is going down, the staff show their prejudice everywhere. So sad.
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August 2023 by Stargirl H.
I was walking into the store to look around and i had a question, so i look for the nearest employee. the nearest employees were at the very front of the victoria's secret store front, and i see a manager berating an employee to tears, and then laughing at her for crying. I stood behind them waiting to ask a question while this all happened. i can't believe they would hire managers like that, i won't be shopping here again.
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April 2023 by Bridgette Kendrick
Tried to exchange bra for a different size and they wanted to charge me extra. No even exchanges at this Victoria Secret. Guess I’ll be buying my bras somewhere other then here
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April 2023 by Norah T.
The worst customer services, rude; especially the one at cashier check. The other seller seemed fine
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April 2023 by Djengee V.
JOY is the best! She immediately came to help me & my sister. She was very patient and showing us what we were looking for. The place did not look as disastrous as the last time I was there. Some merchandise would be on the floor (customers can be so uncivilized). I hope they maintain the order of the store. Joy!
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April 2023 by Eddiezon S.
Brianna and jasmine gave the best service. I went there for the first time for my fiancé and had no clue with what I was doing. Embarrassed. Shy. However, they made my experience easy. They asked the right questions and my fiancé loved what I got her. Super Appreciative of them. Now I don't hesitate going in there for my fiancé because I know they'll assist me with choosing the right stuff.
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February 2023 by Venus
Uncomfortable experience. Until a forced conversation with the sales associate. She inadvertently was following me. When she found out I was a travel nursing professional, she then wanted to offer assistance in finding a hoodie and leggings. It was too late. Her prejudice already showed. I'm not really sure how other minorities come to this country and be prejudiced, but it's sickening. Besides, who shops in Pink anymore? I haven't for years. Honestly, I just wanted a couple of pairs of leggings. After this visit, I definitely won't be anymore.Recommend? Not for people of color.
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February 2023 by Venus S.
Uncomfortable experience. Until a forced conversation with the sales associate. She inadvertently was following me. When she found out I was a travel nursing professional, she then wanted to offer assistance in finding a hoodie and leggings. It was too late. Her prejudice already showed. I'm not really sure how other minorities come to this country and be prejudiced, but it's sickening. Besides, who shops in Pink anymore? I haven't for years. Honestly, I just wanted a couple of pairs of leggings. After this visit, I definitely won't be anymore. Recommend? Not for people of color.
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January 2023 by Talia J.
The service here is terrible, seems that they hire anybody to work for VS especially this one. Daly City VS needs to do better.
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October 2022 by I “Sunshine” K
The manager was very rude and had an attitude . I tried to return an item that was damaged that I bought on sale in January and she said it was from 2016 and totally worn out.. I asked who is the manager? She said me!! She turned around and left the customer service provided by the Manager was horrible, unprofessional and the lowest standard. The cashier was nice. Wonder why people don’t want to buy stuff from Victoria Secret and pink!!! Better go elsewhere for customer service and quality maybe Aerie!
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July 2022 by Cece hom
Good customer service love their stuff
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July 2022 by Jadaria V.
I came in to look around and was followed around by a worker glasses. She didn't say hello or ask if I needed help until I asked her about bras on display. She made feel extremely uncomfortable and treated me as though I was stealing. I understand that theft is a huge problem today but it's incredibly unprofessional to treat every person of color as though they are a thief.
