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March 2024 by Joy N.
It's been a while that whenever I use the drive in ATM, I get the wrong receipt or no receipt at all. Today I withdrew some money and I received this receipt. I have to check my WFB app to make sure that I still have the right amount of money in my account. Please check your ATM machine.
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March 2024 by Ariam L.
STAFF IS RUDE AND RACIST Vanna as well as a woman with glasses (didn't catch her name- said she was the branch manager) are completely unprofessional. I can not believe the way I was treated in 2024! Absolutely horrible and both of them are a disgrace to say they represent Wells Fargo. They were extremely rude, unhelpful, and even unwilling to listen or help with a resolution. I'm very disappointed that these are the kind of people running a branch. I can't imagine what it must be like to work for such incompetent prejudice people.
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February 2024 by Jon B.
HIRE MORE BANK TELLERS!!! Jesus Christ its the same thing every week! The line is out of the door and it's starting to take 30+ mins just to cash a check. I'd expect this from Bank of America but I left them for Wells Fargo because Wells Fargo used to have bank tellers always available. Now it's becoming as trashy as Bank of America. Is management actively trying to lose customers or what????
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February 2024 by Anon Ymus
This branch seems like if it’s located in a third world country… there’s 20ppl in line and only 2 tellers. Such an extremely long wait for simple basic banking. Third time I’ve been here, and still as bad
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December 2023 by William Medina
Combining Banking
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October 2023 by Alina G.
TRUST all of the reviews that say this specific branch is so slow. I've been into this branch a handful of times (to deposit for a business) and every time they have a long line and always only 2 bank tellers available. You're lucky if you see 3 of them. I don't know why, and I don't understand why there are also so many people just walking around instead of jumping behind the counter to help out and reduce the long line. This branch does not focus on customer service. This is the LAST time i'm going to this location.
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September 2023 by Angelo Mabunay
Very incompetent management. I came in around noon and there were at least 15 people in line when I heard the manager say to one of the tellers “ Go take your lunch “ leaving only 1 teller to assist at least a dozen customers. I also learned that 2 more employees were on their lunch at the time while the manager was just standing around looking. You go to other WF branches and when it is a busy time, managers are always out on the floor assisting guests while the one here in Serramonte clearly does not understand how to manage a team and a business. I hope higher management sees this review and takes action and replace the incompetent manager with someone who knows how to play around a team.
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August 2023 by Michael Dao
I had to get a money order check from WF. The line was a bit long, but the teller was very friendly and very professional.
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July 2023 by Jonathan Wilkins
I’ve worked with banks for many years, and understand that 1-2 employees aren’t the reflection of an entire company. However at this branch, there is a culture of absolute grotesque rudeness, by too many names to even mention here (management included).Due to an error in the WF fraud department (an error by Wells Fargo, not mine) I was instructed to rush to a branch, and the manager would vouch for me as a WF client. I arrived at 5:05pm (five mins after they closed), and kindly asked the young man manning the door if I could just speak to the manager for 1 min. He (Andrew) refused to call her. As customers continued to exit the building, he simply would refuse to even listen to my request. Eventually Vanna (who says she isn’t a manager or supervisor) allows another customer to leave. I begged her to at least listen to my request, but she said they were closed and simply wouldn’t not even say “I’m sorry, there’s nothing we can do…” WF made a mistake, this branch made it worse, and I am taking my commercial and personal accounts elsewhere. I’m sure there are many other banking institutions who will gladly work with us.
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June 2023 by JonJon W.
I've worked with banks for many years, and understand that 1-2 employees aren't the reflection of an entire company. However at this branch, there is a culture of absolute grotesque rudeness, by too many names to even mention here (management included). Due to an error in the WF fraud department (an error by Wells Fargo, not mine) I was instructed to rush to a branch, and the manager would vouch for me as a WF client. I arrived at 5:05pm (five mins after they closed), and kindly asked the young man manning the door if I could just speak to the manager for 1 min. He (Andrew) refused to call her. As customers continued to exit the building, he simply would refuse to even listen to my request. Eventually Vanna (who says she isn't a manager or supervisor) allows another customer to leave. I begged her to at least listen to my request, but she said they were closed and simply wouldn't not even say "I'm sorry, there's nothing we can do..." WF made a mistake, this branch made it worse, and I am taking my commercial and personal accounts elsewhere. I'm sure there are many other banking institutions who will gladly work with us.
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June 2023 by Mario O.
Honestly, unless you have a spare hour to wait in line, I would suggest going to any other branch besides this one. What bank in their right mind would only have ONE teller open on the last of the month?!!! Unlike, before were if you had a simple non cash deposit, you could see one of the bankers at the desks. Now you're forced to wait in long lines that go outside the bank!! I noticed several other tellers, but they were doing busy work behind the scenes. This is the most frustrating experience I've ever had. This is a huge branch with minimal customer service. You have much better options going to any other branch since they have more than one teller open, especially on payday when there is a large influx of customers. Save your time and patience. Go elsewhere or better yet switch to another.bank. The ONLY reason I go here is because I have to do direct deposit to pay my rent. Otherwise, I would never go here.
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April 2023 by Maryam B.
Sandra ( I hope I am spelling her name correctly) helped me today . Oh my Goodness. She is adorable. So friendly, so kind. Very welcoming. I went there for the first time to just cash out a check and my interaction with her took almost 10 minutes. Because she wanted to make sure if there is anything else she can help me with my banking needs and she did . They are going to call me to help me with a loan . She deserves a promotion.
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March 2023 by Adriana Alcala
Bad service.They're in the computer waiting for their appointments. But now no one is here for any appointment and they can't attend me. There's 4 people in their offices doing nothing but they don't have time to help me fixing a problem that the same bank did.
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March 2023 by Vicky L.
There is more people walking around than to tellers. There is only two teller desk open while there are 17 people in line. It is 2:25pm, only two tellers available sounds nonsense for a busy branch.
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February 2023 by Sarah J.
Irma was fantastic in helping me set up my account. She was prompt, friendly, and thoroughly explained each step in the process she took to set up my account. Hopefully I get to continue to work with her each time I go into Wells Fargo :)