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January 2024 by Robin M
I paid for the custom car wash and an additional charge for the cleaning of the mats and the match. Just look wet with dirt still all over it and my car was poorly washed. They didn’t even wipe down the dust on my dash or consul. There’s still filth inside the cupholders, my car wash cost $70 I would expect a lot more better detail when you pay that much I even drive from a different city to go to this place and this will be the last time I come I’ve gotten better cleaning jobs from gas stations
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December 2023 by Robbert E.
This is a great car wash in this neighborhood. My old car had three saps on it and they were able to take everyone of them off without me even asking for it so I come here quite often.
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December 2023 by Elliot P.
$46 for a car wash is pretty hefty and you'd expect a thorough job, right? Not here. Dudes left my car with spots, streaks, and grime. Asked about it and they said I park under a tree. (I don't park under a tree.) Also, didn't vacuum the interior. Sand left all over the all-weather floor mats. But the kicker, and I don't even know how they did this, is they somehow got a bunch of water inside the toolbox I keep under my driver's seat. Then, rather than drying it off or out, they left it leaking on my rear seats. I flagged down some lil dude with AirPods who walking around and asked him to dry it out and he did a pretty thorough job drying it, so shout out to him. Anyway, they did a horse-business job overall, and I'm gonna stick to doing it for myself from here on out.
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October 2023 by Sindy V.
I had a very disappointing experience with this car wash service. They did a terrible job vacuuming my car, leaving dirt and debris all over. Even worse, they did not clean stains that I had to remove with baby wipes myself. The price does not merit the extremely poor quality of service I received. It felt like they rushed through the job without any attention to detail.
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October 2023 by Bileg
WARNING SCAM !!! You can do same job yourself for 6$ at a self washing !!!I came to Westlake Eco Soft Touch with high hopes of saving time and having my car professionally cleaned and vacuumed. I opted for the $35.96 Extreme Wash package. However, my experience left me utterly disappointed, and I would go as far as to call this place a scam. It felt more like an assembly line with no regard for customer satisfaction. The interior of my car hadn't been wiped down, and it seems their so-called "professional" vacuum was either broken or nonexistent, as nothing had been properly vacuumed !!!!When I approached the attendant, he directed me to see the manager, Felix (i think) in a small booth. What I encountered was an unwelcoming, borderline aggressive individual who told me that if I wanted the vacuuming done again, I'd have to get back in line. I had come here to save time and enjoy my day off, not to waste my time and feel like a beggar pleading for a service. When I expressed my frustration, he simply responded with an indifferent "OK," without even offering an apology. This place is a total letdown, and I wouldn't recommend it to anyone !I came for an Extreme Wash package, I left with an Extreme rude and unprofessional package.
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October 2023 by A H
It’s a lot money for an average wash. Most recently I did the detail, which they told me would take an hour on a weekday morning. I was fine this but it was frustrating to see my car sitting in the detail garage while 3 detailers were on their cellphones doing nothing to any of the cars sitting in there.Service: Auto detailing
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October 2023 by Kiana S.
My car looked completely different after I took it to get detailed here. It looked brand new after it was cleaned. The staff did such a good job. I would one hundred recommended this place to someone is trying to get their car cleaned and detailed.I decided to get the Express Detail for $79.95. With this package the outside and inside of my car was cleaned. The process took about 45 minutes. There's a waiting room area with seating or you could also leave and come back to get your car when it's ready. When I went to pick up my car I immediately noticed it came out smelling fresh on the inside and shiny on the outside.
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October 2023 by Grace C.
Not as good as it use to be. Ok wash, left some steaks. Convenient though just at the border for San Francisco. Paying was quick. Wash seems too fast. Not sure if I'll return. May need to head out to Burlingame instead
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October 2023 by Charlie A.
Disorderly and disorganized. Workers have no concept of first come, first serve. I arrived and waited in the queue. The vehicle in front of me needed major interior vacuuming. Rather than the workers moving me to a different queue, they allowed new arrivals to move ahead.It is common good customer service to serve those who arrive first.
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September 2023 by David Ressler
After South City Car washed closed I was bummed...until I found this place 10 mins away. Great service, and comfortable waiting areas. Lots of add-ons and detailing if you like. And 7/11 is right next to it if you need coffee.
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September 2023 by Cristian Waitman
Very professional cleaning and friendly stuff.They have a burning man “special” if they see the playa dust.Great job!
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September 2023 by mamii alo
Just know that for $80 cleaning is only vacuumed only half way, and shine outside no wipe off seats or anything else or they said is extra for everything else.The behavior, the treatment as a customer they give us trashWhen you ask for better service they said you’re threateningDo you a favor and don’t waist your money.
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July 2023 by Emily G.
I came here on a Monday for a full detail car wash. I paid $50 for the vip service. I was disappointed when I got home and saw that the car has spots all over the hood of the car and soap/ dirt spots all over the back bumper.. really upset that I paid for the V.I.P service and didn't receive what I paid for..
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July 2023 by Felicia Doyle
Nearly impossible to figure out where to enter and how much a carwash costs. No one speaks English. And they don't tell you where to go. They just point at the road and tell you to go "over there". But I drove around the block 3 times and didn't see where they meant.
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July 2023 by Jude Q.
Spent $99 for Revive it and this was the outcome. I feel like an idiot for even tipping $15. This was even after removing some dirt and wiping off wax on roof and doors. Time to find a new carwash.Edit: I went back, and they rewashed and re-waxed the car due to many sections of the car being filthy too. Thanks to Miguel who has worked on my car many times previously. I'll patron this business as long as he is available.
