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January 2024 by Elizabeth Stanco
I’d give a zero if possible. The pharmacist was extremely rude and would not honor a good RX prescription discount. Apparently their pharmacy got in trouble for using the good RX but he actually would not honor it and I had to go to another CVS location and have my doctor rewrite the prescription. That makes no sense to me. Why would another location honor it no problem and this Terrible customer service, and he had an attitude. I also had my 18 month old baby with me he seriously was going to make me drive to the other side of town Because he wanted to charge me full price. He said he was hired to clean up the problem with discounting prescriptions. Not really sure what ego trip he’s on or what he’s trying to accomplish besides losing customers.
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January 2024 by Michael Bogseth
Rude staff put me on hold to call in a prescription. Then hung up. Tried to call back and would not pick up.
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December 2023 by Maryam O'Loughlin
Hard working employees. Customers need to be more kind and patient with corporate implementation of self check out. Nice selection of products. Great loyalty/rewards program. Pam and Sean ROCK!?? and always happy to assist. Thank you for your hard work
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December 2023 by Cindy Day
CVS Pharmacy is always helpful. The staff is kind & efficient.
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September 2023 by Gena Stinnett
I had a 2:30pm vaccine shot appointment at CVS, made online last week. I received a TEXT reminder at 1:11pm. I showed up at 2:25p and was told CVS is out of vaccine. They've been out at this location since last week, I'm told. So I wasted my time to drive to the store AFTER being reminded of an appointment by CVS, yet CVS doesn't have the vaccine. Then at 2:51 PM, I received a text message apologizing because CVS has to cancel my appointment--21 minutes after the appointment time. CVS: Get your act together, please. Your text message system is TERRIBLE.
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August 2023 by Sally S.
Management went above & beyond to fix a situation. When prices increased, and staff didn't inform me insurance wouldn't cover the increase, Austin took the time to credit the overcharge & charge me under Good Rx. I appreciate him helping me save money on a prescription.
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June 2023 by Julie Hunter
I spoke with a very knowledgeable, professional, and caring pharmacist this morning. He gave me some excellent advice about how to get an important, but apparently countywide low in stock drug prescription filled at the actual home pharmacy in San Diego area. The home pharmacy associate had originally said that there was no availability throughout San Diego County. Thanks to this Dana Point pharmacist we called the San Diego home pharmacy right back and were able to get that prescription re-filled ( a few pills less than the full prescription) within a few hours of my conversation with him. I cannot thank you enough!
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May 2023 by Gerry BlackBoxPictures
Just look at the pic. The worst CVS Pharmacy line I've ever seen is here. Employees are fine, but they need more.
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April 2023 by W R.
There are so many sale tags, it is impossible to see the product. inefficient for store workers and makes amazon the source of choice.
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April 2023 by Ethan S.
This by far is the worst pharmacy i have ever been at, they are rude, when you try and say something the pharmacist says find another pharmacy.He obviously has not been trained on customer service 101, the staff are like deer in a headlight. What a pathetic staff and leadership here, if I was the owner of this place I would get rid of them all, as it comes from the top and these pharmacist think they are holier than thou!I can only go to one star, geez!
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April 2023 by Barbara W.
Rapidly deteriorating store and service. The do-it-yourself checkout stations do not recognize the special prices. The attendant clerk would not check out the machine or manually check out several customers and myself. The machine would not recognize my CVS card. Something happened to this store. The special tags on the vitamin shelves actually cover up the product. The shelves are not check for items sold out. CVS previously was pretty good, but this one is not on my shopping list any more. A few employees are trying to submit glowing Yelp reviews, but this is just nonsense. By the way, the product that I was going to buy is already half the price on Amazon and about 2/3 the price at Rite-Aid.
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March 2023 by Geo V.
The pharmacy gets a bad rap, but I have had nothing but great service. They are always slammed and do the best they can IMHO. Always friendly and they rush my scripts when I come in!
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February 2023 by Auditor 1.
these guys got better when you could get deliveries. Now they are having problems with delivery orders. i get messages to order deliveries. I try but it disconnects and says call pharmacy. I try to call the pharmacy but it's a mess and I've been on hold 10 minutes. These guys are the gang that couldn't shoot straight.I wish a different pharmacy would open next to them. CVS has created a monopoly so their service and competence has gone out the window.
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February 2023 by Amy Elder
Diana spent a good time with me trying to find items! She was very kind! Diana and Roberts customer service was amazing!
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January 2023 by Grant
Pharmacy can be busy at times at it is a very busy spot, but I have dealt with them picking up prescriptions for the past 5 years and have always had good service and haven't seen them be rude to anyone while I was there.
