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April 2024 by Alex M.
I like this CVS location , it's quick easy and clean. The only down side is every single time I come here , there is no toilet paper and either no toilet seat overs or running very low on them !!! I tend to visit this location after work to grab my medicine or miscellaneous things since it's on my way home. I prefer not to use the restroom at my work after I clock out , I like to clock out and run far away as many people can probably relate so before I grab the items I need at CVS i make a pit stop to use their restroom. The first couple times i thought it must be a crazy coincidence but it's obvious now that they don't have someone doing hourly restroom checks like most places, and when you think about it that's kinda gross. Most of the time when I let a worker know there's no toilet paper they grab it quickly but last time I was met with an attitude and actual eye roll by a young woman working the makeup section who seemed annoyed that I informed her there was no toilet paper. Also took her almost 10 minutes to supply the toilet paper , imagine if someone had Crohns or a stomach disorder where they can't hold it and ended up having an accident because they had to wait 10 minutes for toilet paper....
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December 2023 by Linda Chu
Pharmacist Kha listens to my medication questions and concerns. He acts to address my health. Pharmacist Kha does not just buffer .Pharmacist Kha makes my health needs important!
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November 2023 by Janet C.
Halloween is really my favorite time of the year. So when I saw this skeleton figure I knew I had the perfect place for this little guy. The price was a bit high for me to buy it so thought I'd wait a few days before Halloween when they start getting rid of seasonal merchandise. I spoke with Gene, one of the managers there and asked when it would be going on sale. He said they'd probably discount it after the 31st and maybe even the following weekend. He was so accommodating and helpful. Thinking that it would look great on my patio for Halloween night, I called him a second time and asked him if there would be any possibility of grabbing it that night and offering him 50% off. He knew I was pretty persistent in wanting it so he accommodated my request and asked when I could stop by. Within 30 minutes, I loaded him into my car, got the candy and set him up to greet anyone who came by the front door. Thank you Gene!! I appreciate this kind of customer service. CVS has some great seasonal decorations. Who knew?!
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October 2023 by ben singer
Staff works very hard to help everyone. There’s a technician with short brown hair who is always very kind and helpful! Thank you to our local cvs!
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October 2023 by Robin Drummy
This CVS is very professional and friendly. I am always treated well here and get my prescriptions in a timely manner.
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September 2023 by Savanah M.
Every time I come here the pharmacy people are always really rude. The lady Manar made sure to mention really loud what I was picking up. Going to be taking all of my business else where because this is the 4th time I have had a bad experience at this pharmacy.
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September 2023 by andy c.
Not even a one star. Doctors are calling this pharmacy text messages to patients as "lying". Apparently they can't get their act together. Even after three business days they can't even have generic aspirin ready! And ignore eRx from doctors. Attitude is we do not care as we are the elite Pharmacy, " you need us, we don't need you". I'm a shareholder of CVS. I guess. Karen is not as good a CEO as I thought. And I switched from another pharmacy to support CVS. This pharmacy just made a fool out of me. No wonder they say our system is broken. This pharmacy does not even know why their system / procotol is broken or Cate to fix it.
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August 2023 by ellen b.
One word horrible customer service and I will switch pharmacists asap !! They don't recognize instructions or follow them when asked to do it !!
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August 2023 by Luane Debell
Terri has only been employed here for two weeks and she has been very friendly and helpful during our checkout process. Thanks Terri!
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July 2023 by Riley M.
The last experience I had at a CVS was super negative, but credit being given where credit is due is the name of the game. Stefan, the pharmacist on Sunday, was polite, pleasant, and more then anything else, went above and beyond for a man in need of a prescription while in the middle of the 3 month waiting period for his new jobs health insurance to Kick in. He found a way to save me over $150 on a script that is something not only very necessary at the moment but always a good idea to have on hand. Super grateful for people like him. And it has brought my opinion of CVS back up from my last encounter.
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July 2023 by Marina Cole
When I went to cvs I got everything needed, came to the checkout and in 2 seconds my favorite cashier came to help me, he interacted with me and matched my vibes. He’s a very sweet guy and I bet he’s also everyone else’s favorite cashier.
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July 2023 by Nga Baker
The CVS pharmacy staffs at PCH Dana Point location were very rude and unprofessional!I went there to pick up my husband’s prescription that his doctor had ordered a day ago; however, it was not ready! After 5-10mis, a staff finally found it on the computer and told me to wait for 15-20mis without telling me any reason why? ‘cause it should be ready since yesterday!However, I waited. After I spent sometime in the store, shopped and purchased some other over counter medicine, went back and forth to the pharmacy area, there was still no sign that my prescription would be ready soon because no one told me that “oh, it will be ready within … minutes”, or something like that. During entire time I was there (around noon), I was the only customer at the pharmacy, and there were 4 staffs. I told them “Please let me know when it is ready!” ‘cause I just wanted them to know "I am here and still waiting!". Both young asian female technicians looked at me and did not say a word but giggled. I wondered that what did I do wrong? So, I asked them why it took so long. One of them pointed her finger to the store aisles and said that they needed time to go there to get medicine! I confused: “My prescription was the one over the counter???” I immediately realized that she just lied, and she was not bright enough to have a good lie! If my prescription was really the over-counter one, it should not take 15-20mins to prepare for it. At that point, I realized that they treated me disrespectfully. I told them “my prescription was supposed to be ready since yesterday, and I have been waiting here for 15-20mins”! Surprisingly, the male Asian pharmacist, who was right there, raised his voice to me “Be patient!”. I paused for a moment... that how a professional pharmacist reacts to his customers? The word “Please” was probably not in his vocabulary!!! At the moment, I felt like the whole gang there bullied me. I told them I don’t have a whole day for waiting and walked out the pharmacy without my husband's prescription. Still couldn’t believe that how the staffs there were so rude and unprofessional! It was my first but would be last time there.
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May 2023 by Mo FM
This CVS Location have very good Store Manager( Jose)also, cashiers and staff are always very nice & Professional for the best customer needs each time... Best Price & Hrs, in this shopping center :)
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May 2023 by Dirk Diggler
Update your store hours jack holes! I drove 20 min because google says you're open til 11pm
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April 2023 by Frida M
This CVS Location have very good Store Manager( Jose)also, cashiers and staff are always very nice & Professional for the best customer needs each time... Best Price & Hrs, in this shopping center :)
