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January 2024 by Kenneth Kraft
Excellent service and you cannot beat the gas prices. You also cannot beat the entitled people in the area that would give this place anything but five stars.
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December 2023 by Arthur Gomez
I was disinvited from continuing to be a patron by the attendant, working the lineup of cars today. It was approximately 1 PM on a Sunday when I pulled up there were two other cars ahead of me... there was the primary attendant. I don't know his name and a secondary attendant with him greeting a handicapped driver in a white car in lane number one there was a second young man/patron in line number two. I was in lane number three furthest from the building, I parked and stood outside of my car and waited for an acknowledgment from the attendant as I was only there to get gas and I know that they have to turn the pump on before I can so I waited for what ultimately turned out to be close to two minutes watching the attendance finish with the first car. He turned without looking to me and went to his workstation and began processing the order of car number one - the driver card number 2 proceeded inside to pay , I continue to wait for approximately two more minutes before I moved and reposition myself so that the primary attendant could see me at the rear of my vehicle. I waited for two more minutes and he did not look up from the work there, so I finally approached him and said, " can you please turn the pump on ?" His reply was something along the lines of 'I am busy helping the customer who is here before you.' At this point, I lent him my opinion that a simple acknowledgment would have helped or that he could have turn the pump on before going back to his workstation to process order number one and he then decided to spend the next 2 to 3 minutes arguing with me over his processes for customer service at which point I had to object that I could've had the tank halfway full of gas if he had simply come over and turn the pump on .his next comment caught me completely offguard "perhaps you should go and buy your gas elsewhere ?" at this point I congratulated on him -sarcastically- (as he had exhausted my patience) on becoming the owner and having the right to make such a statement to me. it was at this point that a supervisor appeared. I had gone back to the pump to put gas in my car and I overheard them speaking in Spanish and I decided I should go over and tell my version of the story in English, which I did, when I asked the supervisor for the name of the owner so that I could relay my thoughts on my customer experience at his establishment, I was denied the information. So there you go I guess they're running a little racket whereby they are doing whatever they please and keeping the owner insulated from customer feedback. I went one step further, and asked the supervisor to speak privately for a moment, asking him if he recollected seeing me as I have been a customer of this establishment for more than five years on a regular basis, he said that he did. I asked him have I ever been disrespectful to you as a customer here? he said that I had not, and still denied me access to the owner to relay my comments, instead of telling me that he would speak to the first attendant .Bottom line: I guess there is an additional price to pay for the cheapest gas around and that is with your time and your patience.
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November 2023 by Anna K.
BEST car wash in town!!!Friendly staff eager to clean and detail your car.Excellent loyalty program .Quick car wash with a clean interior for customers. They provide a beautiful coffee bar and shopping/card area.Management is very friendly and wants to make sure customers are happy with Doheny Village Hand Car Wash.
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November 2023 by John Anderson
I’ve been here twice and they did a horrible job both times. I do not recommend using this car wash unless you like wasting $40 and $5 for tip!!!
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September 2023 by Lidia S.
If you want to pay a lot of money for a poor job that you have to complete yourself, with mean & unfriendly staff you are at the right place. We ended up going through the line one more time after hour of waiting and vacuumed the car ourself because no one did it & the guy we tipped $5 just ignored us
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August 2023 by Ryan S.
Slow service. High prices. Low quality. I felt the vehicle had a better wash when it rained.
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June 2023 by Noelle B.
I wish I read reviews before stopping in but I saw the sign from the highway and there was lots of traffic so I stopped. Paid more for the "deluxe" wash and this is far from. Also had a wedge between my front seats and console and now that I'm home I see the drivers side one is missing. I'm assuming they took it out to clean it but forgot to put it back in.
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May 2023 by Claire G.
Seriously dissatisfied and disappointed. The car was not vacuumed and there was still bird droppings on my paint after the wash. For $35, I feel taken advantage of. I will not be going back.
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April 2023 by Jessica G.
Just got a car wash here and entered my vehicle after waiting about 1/2 hour. Tipped the guy $5 & then realized the windshield on the passenger side now has a 10in crack. After showing the manager what happened, after 25min, he came back to tell me they are not responsible. Read the fine print before coming here.Once I got home, discovered the $20 bill I keep in a drawer in my car for emergencies is now missing as well. Beware!! The yelp reviews are no joke.
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April 2023 by Eugene R.
I'd been going to the drive through carwash at Costco for quite some time. This worked OK during the rain storms, but I could tell the car was not looking as good as it used to.A friend recommended Doheny Village Hand Car Wash.The best thing about it was the phenomenal job they did. I can't remember the last time my car looked so good. I got the 34.99 least expensive wash. It was well worth it. The finisher used different colored towels for different areas. Some car washes have used a dirty rag on the tires and then wiped my windows with the same cloth. Not at Doheny. I particularly liked the shiny clean windows. Oh, and while you're waiting, they have a coffee shop. The guy grinds the beans fresh and does a pour over. Good cup of Joe. I do recommend patience. Good work takes time. I'd avoid coming in around lunch time. Seems to be extra busy then.All in all, a very good experience. I'll definitely be back.
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March 2023 by Oc S.
Paid $26 for a car wash and the interior wasn't even touched. This place is trash. Not sure how they're still in business. This isn't the first time they've let me down, and they lost my business completely this time.
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October 2022 by S L.
My husband took his truck for detailing on Saturday and I just realized today that my sunglasses were gone. We are never going back again again.
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October 2022 by BCC
Great experience and very happy with the amount of attention the staff paid to details especially while drying my car. Will come back and recommend.Service: Full body wash
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October 2022 by Josh M.
They gave my Tesla Model X their "Bucket Wash" great job and priced well for a hand wash. Not many actual hand car washes in south OC, just a bunch of automatic drive through's which are terrible on your car.
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August 2022 by Marcia B.
Terrible service. Paid for a Deluxe Package and the interior of the car was not cleaned at all!!! No vacuuming, no cleaning or wiping down of interior surface. Had to vacuum myself! When I questioned I was told "you got what you paid for!!!" Never again! Disgraceful!
