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“Peter was above and beyond knowledgeable and excellent. I came in to get a new phone for my birthday. He made the process so smooth and easy and has such a great personality. Truly an asset to your team!”
“Eric was so helpful!! After dealing with 611 all day Eric helped me get a new phone with ease! Great customer service, and a great attitude! Thank you for your help!”
“I changed from Metro to Cricket on the recommendation of my sister, she is a customer here and she told me that she would look for Ara, she was very patient and kind and helped me change all my information from one phone to the other.”
“We recently bought a phone in this store, the employee Chris explained everything very well and helped us choose. Despite our poor English, Chris was very patient and helped us as best he could. Thank you Chris. I recommend.”
“It was excellent service, Alex and Daniel explained it well, Laguna Hills branch, I came from Utah, they helped me change companies, they are one of the best, they know how to help and serve exc”
“Claudia was fantastic, absolutely fantastic. She help me unwind some horrendous mistakes made by Verizon's outsourced customer service from overseas. Claudia was not only a life saver, but was a life saver under pressure, with grace, with ease and speed. Verizon should give her a promotion, then AI-clone her and dispense with the outsourcing. . . just sayin.”
“Great customer service by store manager and team. We ordered a new phone/line online and then went to the store for pickup and a screen protector + setup. The employees were very helpful and advised us about the accessories promotion, lifetime warranties and they also helped us with all our questions.This store is in an easy accessible location; I was able to get in a (very) quick trip to the grocery in the same plaza while my husband stayed behind just in case for logins/passwords. We were in and out quickly - much more quickly than other cellphone upgrade/replacement experiences.”
“Great people work here. I’ve been dealing with the Asurion reps (who are a nightmare to deal with) and the people here at Verizon are fantastic. Justin deserves a raise and a promotion.”
“Great customer service, went in for a sim card and the gentleman that helped me was super helpful and more than happy to help. Im mow upgrading my phone next week when I get back from vacation. Thanks again for the support!!”
“I brought an old iPhone to them a iPhone 7. It wasn’t charging and the screen was cracked. They were very helpful and had it back to me the next day. Working just great at a great price.”
“Expertise and efficiency is demonstrated while smiling faces assist even the most difficult issues. The quality of SanJaun Capistrano Boost Mobile is second to none.”
“I brought my daughter in for her first cell phone. She wanted an iPhone but I was hesitant about costs. The store representative, Sara showed us all of our options including a great deal on a year older model. It was perfect for my daughters needs and didn't break the bank. The store rep, Sara was very honest and upfront about costs and fees. She even helped my daughter set up the phone and made sure it was ready to use before we left. Sara was great.”
“Natalia was fantastic. She listened to the issue, was knowledgeable, provided options and explained them in detail, was patient, juggled other customers at the same time as she was the only person in the store, was friendly and cheerful, and an excellent face of AT&T!”
“Sam, Bryan , and David helped us with everything we needed for upgrades, from picking out phone cases, screen protectors, and even saving us as much money as we could, much appreciated help. It was also a time consuming process and they stuck by us.”
“5 stars to the store reps at the ATT store at the Aliso Viejo town center. They were very polite and professional. They were able to answer our questions about the concerns we had about our account.”
“We went to the Laguna Niguel store to get data transferred from my current phone to the phone I just purchased. Because of the age of my phone, the store associate, Ricky, was unable to use the standard app to complete the data transfer. Lucky for us, Ricky persisted and determined a work around to complete the process. We are so grateful to Ricky for, not just his persistence, but also his knowledge and his superb customer service. Thank you Ricky!”
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“Trinity helped me twice at this location and she is amazing. She provided me with efficient and excellent customer service even with a line full of people. She is attentive, polite, calm and professional. I am so grateful she was able to help me quickly with a new number and issues with my work phone texts. She deserves a raise because she’s an expert at what she does and is great with people. I will be recommending her to all friends & family. AT&T is very lucky to have Trinity working here! Thanks again!!”